Care Coordinator (CAREDEEP Project)

Job responsibilities

Service Delivery

You will build and develop a robust knowledge and understanding of various cancer screening and vaccination programmes in line with NHS England recommendations.

Proactively identify and work with people, who engage with the practice irregularly and those who fail to engage with smear programmes, child vaccinations etc. Create a recall system for follow up's.

Develop relationships with the hard- to- reach groups and understand how the practice can adapt to better understand and meet their needs.

Help people to manage their needs through answering queries, making, and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.

Work closely with the wider practice teams, making sure that appropriate clinical support is made available to people.

Appropriately navigate patients across health services, utilizing other personalised care roles such as Social Prescribing Link Workers and health coaches ensuring most appropriate support.

Communication

Attend aligned practice level MDT meetings to discuss patients and coordinate with other care providers as required.

Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed.

Communicate with and support patients who are receiving bad news.

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Anticipate barriers to communication and take action to overcome this.

Maintain effective communication within the practice environment and with external stakeholders.

Delivering a quality service

Produce accurate, contemporaneous and complete records of patient contact, consistent with legislation, policies and procedures.

Prioritise, organise and manage own workload in a manner that maintains and promotes quality.

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.

Participate in the maintenance of quality governance systems and processes across the organisation and its activities.

Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.

Support and participate in shared learning across the wider organisation.

Understand and apply legal issues that support the identification of vulnerable and abused adults, and be aware of statutory vulnerable patients health procedures and local guidance.

The post holder will comply with the organisations policies and procedures:

Collaborative Working Relationships

Understand your own role and scope, work within this scope of practice and identify how this may develop over time.

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.

Create clear referral mechanisms to meet patient need.

Prioritise own workload and ensure effective time-management strategies are embedded.

Work effectively with others to clearly define values, direction and policies impacting upon care delivery.

Discuss, highlight and work with the team to create opportunities to improve patient care.

Liaise with other stakeholders as needed for the collective benefit of patients.

Recognise personal limitations and refer to more appropriate colleagues when necessary.

Foster and maintain strong links with services across locality.

Explore the potential for collaborative working and take opportunities to initiate and sustain such relationships.

Managing information

Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information.

Ensure that patient data is kept confidential at all times and is shared on a need to know basis only.

Understand responsibility of self and others regarding the Freedom of Information Act

Collate, analyse and present data and information to the team.

Education, Training and Development

Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments (e.g. courses and conferences).

Assess own learning needs and undertake learning as appropriate.

Demonstrate self-development through continuous professional development activity; working alongside colleagues to identify areas to develop.

Equality and Diversity

You must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

You must demonstrate respect for patient confidentiality at all times

You should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.

Special Working Conditions

You will be required to travel independently between practice sites (where applicable), patients homes, community settings and to attend meetings with other agencies. Ability to drive and access to a vehicle will be required.

Job Description Agreement

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the network. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the network.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post-holder.

Health and Safety/Risk Management

You must comply at all times with the Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.

You must comply with the Data Protection Act (2018) and the Access to Health Records Act (1990).

Experience

Essential

• Demonstrate an appreciation of the health needs of the patient population within the Primary care network.
• Communication skills, both written and verbal
• Empathy with a variety of patients needs and conditions
• Positive attitude to work, colleagues and patients
• Non-judgemental attitude to patients
• Tact and diplomacy
• Desire to help and put people first
• Ability to negotiate the best possible services for patients
• Advocacy skills
• Time management
• Team working approach
• Good IT keyboard skills
• Experience of working with the public.

Desirable

• Knowledge of SystmOne
• Experience of working in social care or health services.
• Knowledge of the geographical area within the Primary care Network.
• Understanding of safeguarding principles.
• Knowledge of local health and social care provision
• Knowledge of funding systems in social care

Qualifications

Essential

• GCSE Grade C or above in Maths and English, or equivalent qualification.

Desirable

• Qualification in a health or social care allied profession.

Other

Essential

• Ability to travel between practices and carry out home visits.
• Highly motivated
• Flexible
• Enthusiastic
• Team player
• Immunisation status
• UK Work Permit (if required)

Desirable

• In date DBS check (new DBS will be undertaken on appointment)
• Previous training in Safeguarding adult and children (training will be undertaken on appointment)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).