Job responsibilities
Rota Support
Organising the staffing rotas ensuring there are
adequate staffing levels as per operational guidelines
Managing staff enquiries regarding shifts
Sending regular reminders to all staff of the
shifts and other routine tasks to mitigate last minutes cancellations
Ensure any issues with staffing the rota are
escalated to the Operational Support Lead
Staff Onboarding, Training and Compliance
Responsibility for the administration of the
recruitment and selection of appropriate staff to services, ensuring that contracts of employment are provided to all staff
Work to ensure appropriate indemnity for
clinicians who work within B&HF's services
Maintain an effective induction and training
programme for all staff added to the rota and checking IT system logins
Ensure that all relevant employment legislation
is followed and maintain an awareness of changes in employment legislation
Ensure that staff adhere to the relevant
policies, procedures, and protocols.
Arranging the training and site inductions for
all new B&HF service staff
Support the Operational Support Lead to ensure
all new staff added to the rota are compliant to statutory requirements and
that the service holds the necessary documentation as per set guidelines
Maintain the workforce platform, Luna, with
details and paperwork for all staff and escalate any issues with staff
compliance to the Operational Support Lead
Arrange new staff access to B&HF clinical
systems
Operational Support
Support for ensuring the B&HF services have
access to all facilities, equipment, consumables, and dressings or vaccines to
ensure smooth running of the service
Support with the security of the facilities
during operational hours of EA and other B&HF services
Work with the host Practice Manager, Operational
Support Lead and Operational Services Lead to raise any issues relating to
facilities, equipment and consumables in a timely manner
Support with the day to day running of B&HF services,
ensuring that all staff understand how to access timely support and advice and
resolve issues quickly
Undertake crosschecks across the B&HF services
to ensure patient safety and service quality is being maintained as per the relevant
service protocols
Support the Operational Support Lead to ensure
staff working environments and clinical practice space is appropriate and meets
the needs of the service by ensure that the area managers regularly undertake
premises site assurance
To follow team Standard Operating Procedures and
organisational policies and procedures
Communication and Engagement
Monitoring the email inboxes and website
contacts & follow up any issues raised by patients or staff issues
highlighting any concerns
Support the services Complaints procedure
Manage communications across the extended team
ensuring everyone is kept abreast of developments and changes
Maintain productive relationships encouraging
the giving and receiving of regular feedback to create and maintain a culture
of constantly seeking to refine and improve the service
Engage with patients, internal and external
stakeholders
Engage with service users to understand peoples
experience and to measure levels of satisfaction with services.
Work collaboratively to help develop and promote
a positive working culture, encouraging staff participation and involvement in
developing, improving and promoting the service
Project Support
Co-ordinate attend and, or facilitate meetings,
and transcribe any minutes and notes as required
Other project related assistance as required by
the Operational Services Lead and Business Development Lead
Governance
Be responsible for liaising with relevant
managers and coordinating incident, complaint and compliment logging,
investigation and reporting, ensuring that the appropriate actions are taken,
and learning shared within the service and across partner organisations where
appropriate
Be responsible for the initial investigation of
incidents and complaints, and escalating to the Operational Support Lead where
appropriate
Support the leadership team to maintain, develop
and implement systems and processes for the Governance of the service
Support the leadership team to ensure that
clinical and organisational policies and procedures are developed and
implemented in relation to: clinical risk management, clinical incidents,
complaints and compliments, consent, information governance, workforce
competencies
Responsible for updating the Service Risks and
Issues Register
Reception Practice Support
Cover the reception desk when required during EA, PLT
or other service times and present a professional and courteous image to all
service users, visitors and staff
Welcome visitors and provide all possible
assistance, including arrangements for access requirements, ensuring that the
appropriate staff member is informed of their arrival
Communicate courteously and politely when
dealing with enquiries
Use of clinical and other digital systems to
support service provision in accordance with agreed standard processes and
procedures, and within agreed time frames.
Ensuring the accuracy and quality of data
recorded
To be able to be flexible with working hours
including weekends and evenings
Personal Performance Management
Undertake any other duties required, as
appropriate to the role
Responsibility for maintaining a record of own
personal and/or professional development
Responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work
Quality
Alert line manager to any issues compromising
quality of projects and operational work streams
Effectively manage own time, workload and
resources
Work with GP practices and other providers to
work within risk management and health and safety policies and procedures
Adhere to robust process for recording
incidents, complaints, accidents and significant events
To provide administrative support to assist with
the development and management of any changes or new processes and systems that
need implementing
To carry out any other appropriate duties as
determined by the Operational Services Lead and Business Development Lead
Maintain
the service Operational Policy, EA SOPs, Service inductions and shared drive
and make suggestions where required in line with service developments
