Job summary
Our client
is making a positive impact in the community by providing essential mental
health support to those in need. The
Service Manager is a critical
role, ensuring the smooth operation and management of their services during
this interim period. You may be managing
existing services and involved in the setting up of new services.
It is
important that you are able to drive continuous improvement, building strong
relationships with delivery partners, providing high quality services, on
budget and inline with the service specifications. Building a culture where staff are valued and
listened to is key and working hands on to develop and manage your teams.
Main duties of the job
People Management
Lead, mentor and support a dedicated team of service staff
Foster a positive and collaborative work environment
Conduct regular performance reviews and provide constructive feedback
Ensure staff adherence to organizational policies and procedures
Data Reporting
Oversee the collection, analysis, and reporting of service data
Ensure accurate and timely data entry and reporting
Utilize data to inform service improvements and decision-making
Prepare detailed reports for senior management and stakeholders
Management of Service Contract
Monitor and
manage the service contract to ensure compliance with terms and conditions
Liaise with external partners and stakeholders to maintain strong
working relationships
Ensure services are delivered within budget and to a high standard
Identify and address any issues or risks related to the service contract
About us
Our client
is a non-profit organisation working with people to support their mental health
and wellbeing. Established for over 30 years, they have provided services
alongside a variety of statutory and voluntary, community and social enterprise
(VCSE) colleagues in Surrey and its boarders. They believe change is achievable
when offered by a flexible, respectful, inclusive and a non-judgemental
approach. Our values are Kindness, Integrity and Commitment.
Job description
Job responsibilities
Main
purpose of job: We are seeking a passionate and experienced InterimService
Manager to work with our mental health and specialist support
services. This role is being recruited with the dual purpose of:
Working with existing
services where management and leadership capacity is stretched; and
Leading the mobilisation
of new services which our client anticipates receiving funding for very
shortly.
Catalyst Support is making a positive impact in the community
by providing essential mental health support to those in need. The
Service Manager is a critical role, ensuring the smooth operation and
management of our services during this interim period.
It is important that you are able to drive continuous
improvement, building strong relationships with delivery partners, providing
high quality services, on budget and in line with the service
specifications. Building a culture where staff are valued and listened
to is key and working hands on to develop and manage your teams.
The successful candidate will have the skills and experience
to step into and lead through challenging situations. They will also be
able to work in a constructive and collaborative partnership environment with
key partner organisations, including the NHS, commissioners and other
VCSEs.
Job description
Job responsibilities
Main
purpose of job: We are seeking a passionate and experienced InterimService
Manager to work with our mental health and specialist support
services. This role is being recruited with the dual purpose of:
Working with existing
services where management and leadership capacity is stretched; and
Leading the mobilisation
of new services which our client anticipates receiving funding for very
shortly.
Catalyst Support is making a positive impact in the community
by providing essential mental health support to those in need. The
Service Manager is a critical role, ensuring the smooth operation and
management of our services during this interim period.
It is important that you are able to drive continuous
improvement, building strong relationships with delivery partners, providing
high quality services, on budget and in line with the service
specifications. Building a culture where staff are valued and listened
to is key and working hands on to develop and manage your teams.
The successful candidate will have the skills and experience
to step into and lead through challenging situations. They will also be
able to work in a constructive and collaborative partnership environment with
key partner organisations, including the NHS, commissioners and other
VCSEs.
Person Specification
Experience
Essential
- Experience working in mental health services, ideally including supporting people in mental health crisis.
- Experience of leading and managing a team with diverse skills sets and experience.
- Experience of managing risk, incidents and/or safeguarding
- Experience working in a partnership environment.
- Experience developing and delivering new services.
Qualifications
Desirable
- Degree or Diploma in a relevant field
- Completed Trauma Informed Care training and can evidence implementation in supporting staff and clients
Person Specification
Experience
Essential
- Experience working in mental health services, ideally including supporting people in mental health crisis.
- Experience of leading and managing a team with diverse skills sets and experience.
- Experience of managing risk, incidents and/or safeguarding
- Experience working in a partnership environment.
- Experience developing and delivering new services.
Qualifications
Desirable
- Degree or Diploma in a relevant field
- Completed Trauma Informed Care training and can evidence implementation in supporting staff and clients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
