Job summary
This is a hands on role whilst over seeing the running of the Safe Harbour and managing a small team
To facilitate Safe Harbour provision
and staffing in Woking.
This is a six-week referral only non-clinical service from 9am 6pm seven
days per week for those aged 18 plus.
The aim of the
Safe Harbour is to provide service users with a programme of support and
psycho-social education tailored around an individuals circumstances and
needs as identified on their support plan which:
Reduces the frequency and
severity of mental health crises these users may experience; and
Provides them with
alternative strategies for de-escalation when they do reach crisis.
Main duties of the job
Manage rotas, ensuring
there is adequate cover for winter pressures holiday and sickness
Solve issues of staff cover
with own and partner organisations as they arise
Undertake monthly team meetings
with all Safe Harbour staff
Deliver one to one monthly supervision
for staff, ensuring all performance issues, complaints and support needs are
addressed and record on the HR system Breathe
Support with annual
appraisals for Safe Harbour staff
- Provide support to clients
attending the Safe Harbour both in person and virtually on site, and in the
community
Utilise a range of
appropriate skills such as, but not necessarily limited to, active listening,
motivational interviewing, and cognitive behavioural techniques
Design and deliver planned
and ad hoc one-to-one and group interventions as part of a six-week rolling
wellness programme
Induct clients and create
collaborative and individualised care plans and facilitate the setting of SMART
goals
Screen and respond to
referrals within 48 hours and keep electronic attendance and participation
records and complete discharge reports
Assist clients in
de-escalating and managing impulsivity, intense emotions and relationship
difficulties
Create safety plans for
those experiencing thoughts of self-harm, suicide and other risk-taking urges
About us
Catalyst
Support is a non-profit organisation working with people to support their
health and wellbeing.
Established
in Guildford for 35 years, we provide services alongside a variety of statutory
and charity colleagues in Surrey and its borders.
We
believe change is achievable when offered by a flexible, respectful, inclusive
and a non-judgemental approach.
Our values are Kindness, Integrity and Commitment.
Job description
Job responsibilities
Key Activities:
With clients
Provide support to clients
attending the Safe Harbour both in person and virtually on site, and in the
community
Utilise a range of
appropriate skills such as, but not necessarily limited to, active listening,
motivational interviewing, and cognitive behavioural techniques
Design and deliver planned
and ad hoc one-to-one and group interventions as part of a six-week rolling
wellness programme
Induct clients and create
collaborative and individualised care plans and facilitate the setting of SMART
goals
Screen and respond to
referrals within 48 hours and keep electronic attendance and participation
records and complete discharge reports
Work within GDPR and
Information Governance guidelines to ensure confidentiality is maintained
Assist clients in
de-escalating and managing impulsivity, intense emotions and relationship
difficulties
Create safety plans for
those experiencing thoughts of self-harm, suicide and other risk-taking urges
Risk assess clients
attending in acute mental health crisis and contact relevant parties such as
the Community Mental Health Recovery Service (CMHRS) and the Single Point of
Access (SPA)
Provide a continual
assessment of a persons needs regarding their mental health
Work proactively with
partner agency staff to ensure continuity of care
Signpost and/or bridge
clients to internal and external methods of support and make onward referrals
With staff and stakeholders
Manage rotas, ensuring
there is adequate cover for winter pressures holiday and sickness
Solve issues of staff cover
with own and partner organisations as they arise
Undertake monthly team meetings
with all Safe Harbour staff
Deliver one to one monthly supervision
for staff, ensuring all performance issues, complaints and support needs are
addressed and record on the HR system Breathe
Support with annual
appraisals for Safe Harbour staff
Ensure staff are following
the Catalyst Support incident management policy and completing timely incident
forms
Participate in the on-call
rota, ensuring you can respond to urgent calls, follow-up and report incidents
during Safe Harbour opening times
Attend any necessary meetings
to meet the needs of Safe Harbour
Liaise with the Service
Manager and Head of Operations in preparation for the Service Review and
Steering Group Meetings in relation to service delivery
Work with the Service
Manager around operational efficiencies
Work with the Service
Manager around any complaints, grievances and serious performance issues
Work as part of a team of
Senior Workers and communicate well with colleagues working from different
locations
Develop relationships with
service users, carers and statutory and non-statutory organisations, to provide
more integrated preventative and crisis management provision
Ensure high quality
services are delivered consistently and adhere to best practice guidelines
Take responsibility for
personal development, identifying personal training needs and participate in regular
supervision and appraisal
Work within the Catalyst
Support governance framework
Job description
Job responsibilities
Key Activities:
With clients
Provide support to clients
attending the Safe Harbour both in person and virtually on site, and in the
community
Utilise a range of
appropriate skills such as, but not necessarily limited to, active listening,
motivational interviewing, and cognitive behavioural techniques
Design and deliver planned
and ad hoc one-to-one and group interventions as part of a six-week rolling
wellness programme
Induct clients and create
collaborative and individualised care plans and facilitate the setting of SMART
goals
Screen and respond to
referrals within 48 hours and keep electronic attendance and participation
records and complete discharge reports
Work within GDPR and
Information Governance guidelines to ensure confidentiality is maintained
Assist clients in
de-escalating and managing impulsivity, intense emotions and relationship
difficulties
Create safety plans for
those experiencing thoughts of self-harm, suicide and other risk-taking urges
Risk assess clients
attending in acute mental health crisis and contact relevant parties such as
the Community Mental Health Recovery Service (CMHRS) and the Single Point of
Access (SPA)
Provide a continual
assessment of a persons needs regarding their mental health
Work proactively with
partner agency staff to ensure continuity of care
Signpost and/or bridge
clients to internal and external methods of support and make onward referrals
With staff and stakeholders
Manage rotas, ensuring
there is adequate cover for winter pressures holiday and sickness
Solve issues of staff cover
with own and partner organisations as they arise
Undertake monthly team meetings
with all Safe Harbour staff
Deliver one to one monthly supervision
for staff, ensuring all performance issues, complaints and support needs are
addressed and record on the HR system Breathe
Support with annual
appraisals for Safe Harbour staff
Ensure staff are following
the Catalyst Support incident management policy and completing timely incident
forms
Participate in the on-call
rota, ensuring you can respond to urgent calls, follow-up and report incidents
during Safe Harbour opening times
Attend any necessary meetings
to meet the needs of Safe Harbour
Liaise with the Service
Manager and Head of Operations in preparation for the Service Review and
Steering Group Meetings in relation to service delivery
Work with the Service
Manager around operational efficiencies
Work with the Service
Manager around any complaints, grievances and serious performance issues
Work as part of a team of
Senior Workers and communicate well with colleagues working from different
locations
Develop relationships with
service users, carers and statutory and non-statutory organisations, to provide
more integrated preventative and crisis management provision
Ensure high quality
services are delivered consistently and adhere to best practice guidelines
Take responsibility for
personal development, identifying personal training needs and participate in regular
supervision and appraisal
Work within the Catalyst
Support governance framework
Person Specification
Experience
Essential
- Demonstrated experience of working within social care contracts, particularly with Mental Health and the likely Safe Harbour cohort
- Demonstrate experience of group work and delivering psychoeducation
- Experience supervising, supporting or mentoring staff and/or volunteers
- An understanding of Safeguarding policy and practice
Qualifications
Essential
- no set qualifications are required
Person Specification
Experience
Essential
- Demonstrated experience of working within social care contracts, particularly with Mental Health and the likely Safe Harbour cohort
- Demonstrate experience of group work and delivering psychoeducation
- Experience supervising, supporting or mentoring staff and/or volunteers
- An understanding of Safeguarding policy and practice
Qualifications
Essential
- no set qualifications are required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
