Job summary
We are seeking a passionate and experienced InterimService
Manager to work with our mental health support services. This role
is being recruited with the dual purpose of:
Working with existing
services where management and leadership capacity is stretched; and
Leading the mobilisation
of new services which our client anticipates receiving funding for very
shortly.
Catalyst Support is making a positive impact in the community
by providing essential mental health support to those in need. The
Service Manager is a critical role, ensuring the smooth operation and
management of our services during this interim period.
Main duties of the job
.It is important that you are able to drive continuous improvement, building strong relationships with delivery partners, providing high quality services, on budget and in line with the service specifications. Building a culture where staff are valued and listened to is key and working hands on to develop and manage your teams.
The successful candidate will have the skills and experience to step into and lead through challenging situations. They will also be able to work in a constructive and collaborative partnership environment with key partner organisations, including the NHS, commissioners and other VCSEs.
About us
Catalyst is a non-profit organisation
working with people who are dealing with issues stemming from drug and alcohol
misuse and mental health including housing, involvement with criminal
justice, relationships with family and friends and getting back into work.
Guildford-based for over 30 years, we
work throughout Surrey and its borders in partnership with a wide variety of
statutory and non-statutory organisations and bodies to provide support.
We believe change is achievable when
facilitated by skilled professional staff and volunteers offering a friendly,
respectful, non-judgemental and personal approach.
Our
values are Kindness, Integrity and Commitment.
Job description
Job responsibilities
Delivery
of services:
Lead and manage
delivery of services, in line with the service specification of those services.
Monitor and manage
service contracts to ensure compliance with terms and conditions.
Liaise with external
partners and stakeholders to maintain strong working relationships.
Ensure services are
delivered within budget and to a high standard.
Identify and address
any issues or risks related to the service contract.
Develop the model of delivery for new services.
Drive
continuous improvement of the services, based on robust outcomes data and the experience of service users.
Build and maintain
excellent relationships with our key partner organisations.
People
Management:
Lead, mentor, and
support a dedicated team of service staff.
Foster a positive and
collaborative work environment.
Conduct regular
performance reviews and provide constructive feedback.
Ensure staff
adherence to organizational policies and procedures.
Data
Reporting:
Oversee the
collection, analysis, and reporting of service data.
Ensure accurate and
timely data entry and reporting.
Utilize data to
inform service improvements and decision-making.
Prepare detailed
reports for senior management and stakeholders.
Job description
Job responsibilities
Delivery
of services:
Lead and manage
delivery of services, in line with the service specification of those services.
Monitor and manage
service contracts to ensure compliance with terms and conditions.
Liaise with external
partners and stakeholders to maintain strong working relationships.
Ensure services are
delivered within budget and to a high standard.
Identify and address
any issues or risks related to the service contract.
Develop the model of delivery for new services.
Drive
continuous improvement of the services, based on robust outcomes data and the experience of service users.
Build and maintain
excellent relationships with our key partner organisations.
People
Management:
Lead, mentor, and
support a dedicated team of service staff.
Foster a positive and
collaborative work environment.
Conduct regular
performance reviews and provide constructive feedback.
Ensure staff
adherence to organizational policies and procedures.
Data
Reporting:
Oversee the
collection, analysis, and reporting of service data.
Ensure accurate and
timely data entry and reporting.
Utilize data to
inform service improvements and decision-making.
Prepare detailed
reports for senior management and stakeholders.
Person Specification
Experience
Essential
- Experience working in mental health services, ideally including supporting people in mental health crisis.
- Experience of leading and managing a team with diverse skills sets and experience.
- Experience of managing risk, incidents and/or safeguarding
- Experience working in a partnership environment.
Desirable
- Experience developing and delivering new services.
- Experience of leading service improvement
- Experience developing and implementing policies and procedures which support effective and safe services
- Degree or Diploma in a relevant field
- Completed Trauma Informed Care training and can evidence implementation in supporting staff and clients
Person Specification
Experience
Essential
- Experience working in mental health services, ideally including supporting people in mental health crisis.
- Experience of leading and managing a team with diverse skills sets and experience.
- Experience of managing risk, incidents and/or safeguarding
- Experience working in a partnership environment.
Desirable
- Experience developing and delivering new services.
- Experience of leading service improvement
- Experience developing and implementing policies and procedures which support effective and safe services
- Degree or Diploma in a relevant field
- Completed Trauma Informed Care training and can evidence implementation in supporting staff and clients
