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Private Patient Co-ordinator

Tetbury Hospital

The closing date is 10 January 2025

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Job summary

Are you passionate about delivering high quality patient centred care in a well-equipped and established hospital.

An exciting opportunity has arisen in the private patient department, for a Private Patient Co-ordinator on a permanent basis for 22.5 hours per week.

Tetbury Hospital is rated good by the Care Quality Commission and comprises of a well-equipped theatre and purpose-built procedure room, outpatient department, minor injuries and illness unit and X-ray department. You will be delivering exemplary customer service across the private patient journey, working with compassionate teams who are committed to our vision: Always striving to deliver clinical excellence and outstanding patient care.

Main duties of the job

To provide an exemplary private patient-focused service to support patients in booking their private healthcare appointments and day case surgery, to ensure planned admissions are managed effectively and efficiently. The post holder will be required to work independently using initiative and apply a high degree of confidentiality to all of their work.

About us

As an independent healthcare provider with a reputation for delivering outstanding patient care, Tetbury Hospital Trust provides high-quality, safe services on behalf of the NHS and for private patients.

We are proud of our hardworking and committed people that work together to put patient care at the heart of everything they do.

Tetbury Hospital Trust is ambitious about the future and is committed to investing in our workforce to ensure they have the resources and tools they need to deliver high-quality services.

As an organisation, we pledge to listen, collaborate, and value the role that all our people play in achieving our vision to always deliver exceptional patient care.

If you are as passionate about patient care as we are, we would love to hear from you.

Date posted

19 December 2024

Pay scheme

Other

Salary

£24,071 to £25,674 a year pro rata, dependent on experience

Contract

Permanent

Working pattern

Part-time

Reference number

B0560-24-1031

Job locations

Malmesbury Road

Tetbury

Gloucestershire

GL8 8XB


Job description

Job responsibilities

Principle Duties:

1. Communication, Customer Service and Team Working

Excellent verbal communication skills, using tact, discretion, empathy, and sensitivity to private patients.

Communicate with staff, private patients, and relatives at all levels in an appropriate manner, both in person and on the telephone, ensuring they receive a responsive and supportive service at all times.

Provide a complete administrative service to the Private Patient department.

To present a positive image by always being welcoming and maintaining a professional attitude.

2. Planning and Organising

Prioritise telephone calls and email enquiries and action as necessary.

Ensure all private patient notes are prepped and distributed to relevant departments in a timely manner.

Co-ordinate private patient appointments and admissions with consultants, medical secretaries, and departmental teams.

To organise tests and pre-operative assessments. To maintain a record of all private patients appointments and admissions.

To work with the Business Development Manager to develop processes to refine the private patient service.

To prioritise and organise own workload to meet the needs of the private patient service.

3. Administration

Store confidential information onto relevant computer systems.

Open and action post as required.

To liaise with the Trusts Finance Lead regarding package prices for Private Patient procedures.

To send quotations to private patients in a timely manner.

To take payments from private patients wishing to pay for private health care services, over the telephone or in person.

To ensure an efficient private patient notes filing system is maintained.

To provide the Business Development Manager with information regarding key trends and conversion from out patient to theatre.

Benefits

Competitive rate of pay.

Enrolment into pension scheme or continuation of NHS pension scheme.

Professional development and progression opportunities.

Flexible approach to working patterns.

Staff bonus scheme.

Access to regular external supervision and discounted staff counselling.

About You

The ideal candidate for this role will have:

Excellent communication and interpersonal skills.

Competent in all Microsoft office packages.

Ability to use initiative to work independently and also work as part of a team.

Excellent planning and organising skills, juggling multiple tasks and deadlines.

A flexible approach to work, and a positive attitude.

To find out more about this role or to arrange a visit to the hospital please contact Lian Franklin, Business Development Manager

Lianfranklin@tetburyhospital.co.uk

The closing date for this role is 10th January 2025.

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Applicants must have the right to work in the UK.

The Trust is committed to equality and diversity in employment and is amindful Employer. The Trust is committed to improving the working lives of its staff and may have flexible working options available.

Job description

Job responsibilities

Principle Duties:

1. Communication, Customer Service and Team Working

Excellent verbal communication skills, using tact, discretion, empathy, and sensitivity to private patients.

Communicate with staff, private patients, and relatives at all levels in an appropriate manner, both in person and on the telephone, ensuring they receive a responsive and supportive service at all times.

Provide a complete administrative service to the Private Patient department.

To present a positive image by always being welcoming and maintaining a professional attitude.

2. Planning and Organising

Prioritise telephone calls and email enquiries and action as necessary.

Ensure all private patient notes are prepped and distributed to relevant departments in a timely manner.

Co-ordinate private patient appointments and admissions with consultants, medical secretaries, and departmental teams.

To organise tests and pre-operative assessments. To maintain a record of all private patients appointments and admissions.

To work with the Business Development Manager to develop processes to refine the private patient service.

To prioritise and organise own workload to meet the needs of the private patient service.

3. Administration

Store confidential information onto relevant computer systems.

Open and action post as required.

To liaise with the Trusts Finance Lead regarding package prices for Private Patient procedures.

To send quotations to private patients in a timely manner.

To take payments from private patients wishing to pay for private health care services, over the telephone or in person.

To ensure an efficient private patient notes filing system is maintained.

To provide the Business Development Manager with information regarding key trends and conversion from out patient to theatre.

Benefits

Competitive rate of pay.

Enrolment into pension scheme or continuation of NHS pension scheme.

Professional development and progression opportunities.

Flexible approach to working patterns.

Staff bonus scheme.

Access to regular external supervision and discounted staff counselling.

About You

The ideal candidate for this role will have:

Excellent communication and interpersonal skills.

Competent in all Microsoft office packages.

Ability to use initiative to work independently and also work as part of a team.

Excellent planning and organising skills, juggling multiple tasks and deadlines.

A flexible approach to work, and a positive attitude.

To find out more about this role or to arrange a visit to the hospital please contact Lian Franklin, Business Development Manager

Lianfranklin@tetburyhospital.co.uk

The closing date for this role is 10th January 2025.

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Applicants must have the right to work in the UK.

The Trust is committed to equality and diversity in employment and is amindful Employer. The Trust is committed to improving the working lives of its staff and may have flexible working options available.

Person Specification

Other

Essential

  • To be aware of all aspects of statutory responsibilities eg, Health and Safety, Data Protection, Manual Handling.
  • The post holder will be required to use the VDU for periods of time.

Communication Skills

Essential

  • Able to apply high level of written or spoken English.
  • Projects a positive professional image.
  • To have proven skills and experience of establishing effective working relationships with managers and colleagues.

Qualifications

Essential

  • GCSEs at grade A-C (or equivalent) in English and Maths.
  • Intermediate Microsoft Word and Excel (or equivalent).

Desirable

  • RSA Level II Typing (or equivalent).

Experience

Essential

  • Excellent typing, minute taking skills, and Microsoft knowledge of Excel and Word.
  • Excellent organisational skills.
  • Excellent written and verbal communication/interpersonal skills.
  • Excellent customer service skills.
  • Effective time management and prioritisation skills.
  • Competent user of Microsoft Word and Excel.
  • Ability to deal with frequent interruptions and unpredictable pattern of work.
  • Understanding of confidentiality and data protection act.

Desirable

  • Experience of working in a private patient healthcare setting.
Person Specification

Other

Essential

  • To be aware of all aspects of statutory responsibilities eg, Health and Safety, Data Protection, Manual Handling.
  • The post holder will be required to use the VDU for periods of time.

Communication Skills

Essential

  • Able to apply high level of written or spoken English.
  • Projects a positive professional image.
  • To have proven skills and experience of establishing effective working relationships with managers and colleagues.

Qualifications

Essential

  • GCSEs at grade A-C (or equivalent) in English and Maths.
  • Intermediate Microsoft Word and Excel (or equivalent).

Desirable

  • RSA Level II Typing (or equivalent).

Experience

Essential

  • Excellent typing, minute taking skills, and Microsoft knowledge of Excel and Word.
  • Excellent organisational skills.
  • Excellent written and verbal communication/interpersonal skills.
  • Excellent customer service skills.
  • Effective time management and prioritisation skills.
  • Competent user of Microsoft Word and Excel.
  • Ability to deal with frequent interruptions and unpredictable pattern of work.
  • Understanding of confidentiality and data protection act.

Desirable

  • Experience of working in a private patient healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tetbury Hospital

Address

Malmesbury Road

Tetbury

Gloucestershire

GL8 8XB


Employer's website

https://www.tetburyhospital.co.uk/ (Opens in a new tab)

Employer details

Employer name

Tetbury Hospital

Address

Malmesbury Road

Tetbury

Gloucestershire

GL8 8XB


Employer's website

https://www.tetburyhospital.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Business Development Manager

Lian Franklin

Lianfranklin@tetburyhospital.co.uk

Date posted

19 December 2024

Pay scheme

Other

Salary

£24,071 to £25,674 a year pro rata, dependent on experience

Contract

Permanent

Working pattern

Part-time

Reference number

B0560-24-1031

Job locations

Malmesbury Road

Tetbury

Gloucestershire

GL8 8XB


Supporting documents

Privacy notice

Tetbury Hospital's privacy notice (opens in a new tab)