Job summary
Cumbria Health are looking for an enthusiastic Receptionist to join our
established team at Upper Eden Medical Practice. This position is part time, with 29.5 hours per week available.
The role is ideal for someone who is reliable, flexible, a
team player and enjoys working with the public. We require our reception team
to work with autonomy and a high degree of confidentiality, sensitivity,
discretion, empathy and tact.
You'll be working as part of our reception team, and will contribute to delivering high-quality support for
patients. We pride ourselves on being responsive, understanding, and doing the
best that we can to address the needs of our patients, and are looking for
someone like-minded to join us. We're caring, inclusive, and a great bunch to
work with.
29.5 hours per week
Closing Date: 12 November 2025
Interview Date: 19 November 2025
Important Notice: This vacancy may close earlier than the advertised closing date if a sufficient number of applications are received. We encourage early applications to avoid disappointment.
WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE.
Please note that we are unable to offer an Employer
Sponsored Visa for this role.
Main duties of the job
The post holder will be responsible for the efficient running of the reception area at the Upper Eden Medical Practice.
This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.
All staff are expected to work to Cumbria Health Values:
- Clinically focused - Everything every one of us does is for the patient
- Responsive - We listen and we respond quickly in a patient focussed way
- One Team - We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trust
- High Standards - We provide skilled professionals working to the highest standards who are passionate about improving patient care.
- Communities - Connecting and engaging to meet local needs
- Growth & Sustainability - with our strong roots we will continue to thrive and grow
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This
list of duties and responsibilities, which follows, represents the broad
range of tasks which may be required to be undertaken either routinely or
periodically. This list is not
exhaustive and the role may include additional duties which are not listed
here.
Main Duties and Responsibilities:
- To
be the first point of contact for patients arriving at the Practice.
- Processing
confidential patient information to pass to Clinicians
- Contacting
patients with appointment times
- Keeping
a watchful eye on patients waiting to be seen and in the case ofworsening
symptoms, alerting a relevant professional.
- Alerting
Emergency Services in the event of an emergency and/or gain help from
within the department.
- Gain
an understanding of coordinating workload to capacity.
- To
work autonomously, managing own workload effectively referring to line manager
when necessary.
- To adhere to all CH Policies and
Procedures
- Participate
and ensure own on-going development
- To maintain a high level of
confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt
with and work in a manner which ensures confidentiality and security
- Undertake any other activities deemed
appropriate and necessary by the organisation.
Job description
Job responsibilities
This
list of duties and responsibilities, which follows, represents the broad
range of tasks which may be required to be undertaken either routinely or
periodically. This list is not
exhaustive and the role may include additional duties which are not listed
here.
Main Duties and Responsibilities:
- To
be the first point of contact for patients arriving at the Practice.
- Processing
confidential patient information to pass to Clinicians
- Contacting
patients with appointment times
- Keeping
a watchful eye on patients waiting to be seen and in the case ofworsening
symptoms, alerting a relevant professional.
- Alerting
Emergency Services in the event of an emergency and/or gain help from
within the department.
- Gain
an understanding of coordinating workload to capacity.
- To
work autonomously, managing own workload effectively referring to line manager
when necessary.
- To adhere to all CH Policies and
Procedures
- Participate
and ensure own on-going development
- To maintain a high level of
confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt
with and work in a manner which ensures confidentiality and security
- Undertake any other activities deemed
appropriate and necessary by the organisation.
Person Specification
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
- ECDL or equivalent
- NVQ Business Administration
Skills and Aptitudes
Essential
- Excellent oral and written communication skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Personal Circumstances
Essential
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a sometimes busy and demanding environment
Experience
Essential
- Intermediate computer skills
Desirable
- Previous experience working within the NHS.
- Previous experience in a similar role.
Other requirements
Essential
- Willingness to undertake further training
Person Specification
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
- ECDL or equivalent
- NVQ Business Administration
Skills and Aptitudes
Essential
- Excellent oral and written communication skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Personal Circumstances
Essential
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a sometimes busy and demanding environment
Experience
Essential
- Intermediate computer skills
Desirable
- Previous experience working within the NHS.
- Previous experience in a similar role.
Other requirements
Essential
- Willingness to undertake further training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
