Job summary
Are you friendly, organised, and ready to be the welcoming face of our growing team at Cumbria Health? We're looking for a part-time Receptionist to join us at Glenridding Health Centre, Glenridding, situated in the beautiful Lake District!
There are 20.5 hours available across 4 days, Monday to Thursday.
We're looking for someone reliable, flexible, and a true team player who enjoys working with the public. In this role, you'll need to work independently while demonstrating a high level of confidentiality, sensitivity, discretion and empathy.
As part of our reception team, you'll play a vital role in delivering exceptional support to our patients. We take pride in being responsive, understanding, and doing everything we can to meet the needs of those we serve. If you share these values, you'll fit right in with our caring, inclusive, and friendly team.
Join us and be part of a workplace where kindness and respect are at the heart of everything we do.
Closing Date: 11 June 2025
Interview Date: TBC
WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR
MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO
CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE
FILTERED THERE.
We
encourage you to apply as early as possible as this job may close earlier than
the advertised closing date once enough applications have been received
Please
note that we are unable to offer an Employer Sponsored Visa for this role.
Main duties of the job
The post holder will be responsible for the efficient running of the reception area at their designated base. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.
What We're Looking For & What You'll Enjoy
-
Previous customer service experience and a genuine passion for helping others
-
Flexibility to respond to the evolving needs of our practice
-
The opportunity to work within a small, supportive, and flexible team
-
Being part of a welcoming community in a CQC Outstanding-rated practice
-
Joining a busy, friendly team committed to delivering the best care to our local community
At
all times, Cumbria Health will deliver a service that is in line with our
values:
Clinically
Focussed: Everything
every one of us does is for the patient
Responsive: We listen and we respond quickly in a
patient focussed way
One
Team: We work together
to provide a high quality service which is organised and consistent, and in
partnership with both the local Acute and Community Trusts
High
Standards: We provide
skilled professionals working to the highest standards who are passionate about
improving patient care
Growth
& Sustainability:
With our strong roots we will continue to thrive and grow
Communities: Connecting and engaging to meet local
needs
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This
list of duties and responsibilities, which follows, represents the broad
range of tasks which may be required to be undertaken either routinely or
periodically. This list is not
exhaustive and the role may include additional duties which are not listed
here.
This list of duties and responsibilities, which follows, represents the broad range of
tasks which may be required to be undertaken either routinely or periodically. This
list is not exhaustive and the role may include additional duties which are not listed
here.
1. To be the first point of contact for patients arriving at the Health Centre.
2. Processing confidential patient information to pass to Clinicians.
3. Open up the premises at the start of the day, set the alarm to day function,
including checking the heating/air conditioning and panic alarms and make all
necessary preparation to receive patients.
4. Contacting patients with appointment times.
5. Keeping a watchful eye on patients waiting to be seen and in the case of
worsening symptoms, alerting a relevant professional.
6. Alerting Emergency Services in the event of an emergency and/or gain help
from within the department.
7. Gain an understanding of coordinating workload to capacity.
8. Carrying out equipment checks and reporting issues to the Practice Co-ordinator.
Practice Co-ordinator
Reception and
Admin Team
9. To work autonomously, managing own workload effectively referring to line
manager when necessary.
10.Receive and make calls as required with the ability to handle heavy
phone/patient traffic. Divert calls and take messages as appropriate. Ensure
that the telephone system is operational at the beginning of each day.
11.Scanning and attaching patients data to patients electronic records.
12. Pulling, filing and photocopying of patient paper records.
13. Sort, screen and distribute incoming internal mail. Process outgoing mail
following the procedure.
14. Securing premises at the end of the day ensuring the building is totally
secured, internal lights are switched off and the alarm activated.
15. To adhere to all Cumbria Healths Policies and Procedures
16.Participate and ensure own on-going development
17. Receiving all incoming deliveries, opening and distributing accordingly.
18. To maintain a high level of confidentiality and comply with the Data Protection
Act. Be aware of the nature of information dealt with and work in a manner
which ensures confidentiality and security
19. Undertake any other activities deemed appropriate and necessary by the
organisation
Job description
Job responsibilities
This
list of duties and responsibilities, which follows, represents the broad
range of tasks which may be required to be undertaken either routinely or
periodically. This list is not
exhaustive and the role may include additional duties which are not listed
here.
This list of duties and responsibilities, which follows, represents the broad range of
tasks which may be required to be undertaken either routinely or periodically. This
list is not exhaustive and the role may include additional duties which are not listed
here.
1. To be the first point of contact for patients arriving at the Health Centre.
2. Processing confidential patient information to pass to Clinicians.
3. Open up the premises at the start of the day, set the alarm to day function,
including checking the heating/air conditioning and panic alarms and make all
necessary preparation to receive patients.
4. Contacting patients with appointment times.
5. Keeping a watchful eye on patients waiting to be seen and in the case of
worsening symptoms, alerting a relevant professional.
6. Alerting Emergency Services in the event of an emergency and/or gain help
from within the department.
7. Gain an understanding of coordinating workload to capacity.
8. Carrying out equipment checks and reporting issues to the Practice Co-ordinator.
Practice Co-ordinator
Reception and
Admin Team
9. To work autonomously, managing own workload effectively referring to line
manager when necessary.
10.Receive and make calls as required with the ability to handle heavy
phone/patient traffic. Divert calls and take messages as appropriate. Ensure
that the telephone system is operational at the beginning of each day.
11.Scanning and attaching patients data to patients electronic records.
12. Pulling, filing and photocopying of patient paper records.
13. Sort, screen and distribute incoming internal mail. Process outgoing mail
following the procedure.
14. Securing premises at the end of the day ensuring the building is totally
secured, internal lights are switched off and the alarm activated.
15. To adhere to all Cumbria Healths Policies and Procedures
16.Participate and ensure own on-going development
17. Receiving all incoming deliveries, opening and distributing accordingly.
18. To maintain a high level of confidentiality and comply with the Data Protection
Act. Be aware of the nature of information dealt with and work in a manner
which ensures confidentiality and security
19. Undertake any other activities deemed appropriate and necessary by the
organisation
Person Specification
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
- ECDL or equivalent
- NVQ Business Administration
Skills and Aptitudes
Essential
- Excellent oral and written communication skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Knowledge
Essential
- Intermediate computer skills
Desirable
- Previous experience working within the NHS.
- Previous experience in a similar role.
Personal Circumstances
Essential
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a sometimes busy and demanding environment
Other requirements
Essential
- Willingness to undertake further training
Person Specification
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
- ECDL or equivalent
- NVQ Business Administration
Skills and Aptitudes
Essential
- Excellent oral and written communication skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Knowledge
Essential
- Intermediate computer skills
Desirable
- Previous experience working within the NHS.
- Previous experience in a similar role.
Personal Circumstances
Essential
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a sometimes busy and demanding environment
Other requirements
Essential
- Willingness to undertake further training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
