Job summary
Are you passionate about community care and looking for an
exciting opportunity to be part of a small, friendly GP practice? Glenridding
Health Centre is seeking a motivated & enthusiastic Practice Delivery
Lead to join our award-winning team! Located in the heart of the Lake
District, were known for our close-knit team, outstanding patient care, and
community spirit. In fact, we were voted the second-best GP practice in the UK
in 2024 and received an Outstanding rating in our last CQC
inspection!
As the Practice Delivery Lead, you'll manage the day-to-day
operations, ensuring we continue to deliver exceptional services to our rural
community with unique healthcare needs. A hands-on leadership style is
essential, so you can cover a range
of duties including reception and dispensary.
We offer a supportive environment, training, &
opportunities for personal and professional growth. You'll be supported by the Practice and Cumbria
Health Teams & have the chance to give back to the community. Our
practice thrives on a strong clinical team, supportive patient group, & great
local area.
We invite prospective candidates to come in for a chat and
experience the welcoming atmosphere of our practice first-hand. This is the
perfect role for someone looking for a community-centred, hands-on management role
in in the beautiful Lake District!
Hours: 22.5 30 hrs per week, within 08:30 - 18:30, Mon
- Fri.
Interviews: w/c 12/05/2025
Main duties of the job
The Practice Delivery Lead is to be responsible for the high quality delivery of the services in the practice, ensuring the delivery of optimum care to the patient population.
We require a self-motivated, disciplined individual who will take ownership of the efficient day-to-day running of the practice, and working as the lead member of the practice team. The post holder will offer strong leadership, acting on practice and business opportunities.
Main responsibilities of the Practice Delivery Lead Role:
- Leadership of the team
- Operational management
- Communication
- Project management
- Financial management
- Contract delivery and performance
- All aspects of HR management
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
Communicating and Working with Others
The post holder will have responsibility for ensuring that all methods of communication at the practice operate effectively to the benefit of patients and staff.
People Management
Responsibility for ensuring that teams are led, and work, effectively, that work is appropriately delegated and results delivered, and that HR processes are applied appropriately and in line with current legislation.
Access to Services
Responsibility for ensuring that patients are able to access the services of Glenridding Health Centre in accordance with agreed standards.
Operations
Be responsible for organising and keeping up-to-date a manual of practice protocols, smooth running of systems with necessary improvement recommendations made, stock control, maintaining registration policies, organise the annual patient survey.
IT and information
Responsibility for ensuring that the practices IT resources (hardware, software and data) are effectively managed and maintained to protect the integrity of patient records and other records, ensuring that resources are used to enhance patient care.
Practice Contracts
Project manage the targets associated with APMS contract, ensure that all relevant paperwork concerning enhanced services is returned in a timely manner, use Open Exeter/CQRS to monitor performance in Quality and Outcomes Framework (QOF) to ensure practice meets targets and take remedial action where necessary, support the Head of Primary Care in liaising with the Eden Primary Care Network and aiding in the achievement of any performance indicators.
Managing Risk
Responsibility for ensuring that potential risks to the practice, including those concerning health and safety of individuals, are identified, addressed and minimised in line with relevant legislation and best practice. Working with the Head of Operations and CHoCS Health & Safety Advisers.
Primary Care Network
Ensuring that the practice team understand the PCN vision aims and objectives,develop services and deliver agreed objectives, supporting the additional roles reimbursement scheme (ARRS) to ensure additional staff are supported and developed within the PCN and that this resource is equitably shared between participating practices, and optimally utilised by the team at Glenridding Health Centre.
This Job Description will vary from time to time, by mutual consent, according to the way in which the Practice develops.
*PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR THE FULL DESCRIPTION OF THE JOB*
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
Communicating and Working with Others
The post holder will have responsibility for ensuring that all methods of communication at the practice operate effectively to the benefit of patients and staff.
People Management
Responsibility for ensuring that teams are led, and work, effectively, that work is appropriately delegated and results delivered, and that HR processes are applied appropriately and in line with current legislation.
Access to Services
Responsibility for ensuring that patients are able to access the services of Glenridding Health Centre in accordance with agreed standards.
Operations
Be responsible for organising and keeping up-to-date a manual of practice protocols, smooth running of systems with necessary improvement recommendations made, stock control, maintaining registration policies, organise the annual patient survey.
IT and information
Responsibility for ensuring that the practices IT resources (hardware, software and data) are effectively managed and maintained to protect the integrity of patient records and other records, ensuring that resources are used to enhance patient care.
Practice Contracts
Project manage the targets associated with APMS contract, ensure that all relevant paperwork concerning enhanced services is returned in a timely manner, use Open Exeter/CQRS to monitor performance in Quality and Outcomes Framework (QOF) to ensure practice meets targets and take remedial action where necessary, support the Head of Primary Care in liaising with the Eden Primary Care Network and aiding in the achievement of any performance indicators.
Managing Risk
Responsibility for ensuring that potential risks to the practice, including those concerning health and safety of individuals, are identified, addressed and minimised in line with relevant legislation and best practice. Working with the Head of Operations and CHoCS Health & Safety Advisers.
Primary Care Network
Ensuring that the practice team understand the PCN vision aims and objectives,develop services and deliver agreed objectives, supporting the additional roles reimbursement scheme (ARRS) to ensure additional staff are supported and developed within the PCN and that this resource is equitably shared between participating practices, and optimally utilised by the team at Glenridding Health Centre.
This Job Description will vary from time to time, by mutual consent, according to the way in which the Practice develops.
*PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR THE FULL DESCRIPTION OF THE JOB*
Person Specification
Experience
Essential
- Proven management experience in a complex organisation
- Project management experience
- Leading and managing individuals / teams
- Working with the general public patient/customer-facing role
Desirable
- Experience of working in a health care setting
- Experience of working within General Practice
- Knowledge of data protection regulations and Information Governance
- Knowledge of primary care networks
- Health and Safety experience
- Workforce planning, forecasting and development
- Multidisciplinary and multi-agency collaborative working
Other requirements
Essential
- Willingness to undertake further training
- Flexibility to work outside of core office hours
Personal Circumstances
Essential
- Personal and professional credibility
- Highly self-motivated with personal stamina, drive and resilience
- Capable of sustaining performance and high workload during times of service and organisational pressure
- Competent at building purposeful working relationships and partnerships.
- Able to command the trust, respect and confidence of key stakeholders and professional peers.
- Committed and able to involve patients / service users, and the public in strategic and service planning and delivery
- Proficient at leading, managing, motivating and empowering others, and developing them to reach their full potential
- Ability to prioritise issues, manage a diverse workload and meet tight deadlines
Knowledge and Skills
Essential
- Strong leadership and team working skills
- Influencing and negotiation skills required to generate and deliver action and change in complex and environment
- Ability to lead and work collaboratively with a diverse range of people at various levels of seniority, from a range of professional disciplines, and different public and private sector organisations
- Excellent verbal and written communication and presentation skills and the ability to interpret and present data that is complex, sensitive or contentious to large groups
- Ability to think laterally, identify and evaluate options, present and decide upon workable solutions to complex service issues.
- Excellent ability to motivate staff and generate action
- Performance monitoring and management experience
- Good working knowledge and experience of mainstream word processing, spreadsheet, e-mail and presentation software, preferably MS Office
Desirable
- EMIS user skills
- Ability to develop and interpret financial plans of service developments / cases of need
- Understanding the practice and local community needs
Qualifications
Essential
- GCSE Maths and English (C/4 or above)
- Relevant management qualification or experience
- Evidence of Continuing Professional Development
Desirable
- Experience managing a small community focused organisation.
Person Specification
Experience
Essential
- Proven management experience in a complex organisation
- Project management experience
- Leading and managing individuals / teams
- Working with the general public patient/customer-facing role
Desirable
- Experience of working in a health care setting
- Experience of working within General Practice
- Knowledge of data protection regulations and Information Governance
- Knowledge of primary care networks
- Health and Safety experience
- Workforce planning, forecasting and development
- Multidisciplinary and multi-agency collaborative working
Other requirements
Essential
- Willingness to undertake further training
- Flexibility to work outside of core office hours
Personal Circumstances
Essential
- Personal and professional credibility
- Highly self-motivated with personal stamina, drive and resilience
- Capable of sustaining performance and high workload during times of service and organisational pressure
- Competent at building purposeful working relationships and partnerships.
- Able to command the trust, respect and confidence of key stakeholders and professional peers.
- Committed and able to involve patients / service users, and the public in strategic and service planning and delivery
- Proficient at leading, managing, motivating and empowering others, and developing them to reach their full potential
- Ability to prioritise issues, manage a diverse workload and meet tight deadlines
Knowledge and Skills
Essential
- Strong leadership and team working skills
- Influencing and negotiation skills required to generate and deliver action and change in complex and environment
- Ability to lead and work collaboratively with a diverse range of people at various levels of seniority, from a range of professional disciplines, and different public and private sector organisations
- Excellent verbal and written communication and presentation skills and the ability to interpret and present data that is complex, sensitive or contentious to large groups
- Ability to think laterally, identify and evaluate options, present and decide upon workable solutions to complex service issues.
- Excellent ability to motivate staff and generate action
- Performance monitoring and management experience
- Good working knowledge and experience of mainstream word processing, spreadsheet, e-mail and presentation software, preferably MS Office
Desirable
- EMIS user skills
- Ability to develop and interpret financial plans of service developments / cases of need
- Understanding the practice and local community needs
Qualifications
Essential
- GCSE Maths and English (C/4 or above)
- Relevant management qualification or experience
- Evidence of Continuing Professional Development
Desirable
- Experience managing a small community focused organisation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
