Job summary
We are currently recruiting for a Dispensary Coordinator to join our Dispensary team at Glenridding Health Centre. As well as holding dispensary responsibilities, this role also covers full medicines management support and higher level administration duties.
The hours for this role are 24 hours per week, with days/hours to be agreed.
Closing Date: 25 February 2025
Main duties of the job
To provide comprehensive dispensing service to the practice by undertaking the daily accurate and efficient processing of acute and repeat prescriptions for both dispensing and non-dispensing patients as authorised by prescribe in accordance with the principles of good practice. In addition to provide full medicines management support to Glenridding Health Centre, including attendance at meetings. This post will also provide higher level administration duties such as processing e-referrals and patient note summarising.
All staff are expected to work to Cumbria Healths Values:
- Clinically focused - Everything every one of us does is for the patient
- Responsive - We listen and we respond quickly in a patient focussed way
- One Team - We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts
- High Standards - We provide skilled professionals working to the highest standards who are passionate about improving patient care
- Growth and Sustainability With our strong roots we will continue to thrive and grow
- Communities Connecting with communities to meet local needs
About us
Cumbria Health - CH places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for CH can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
Dispensing and Processing medication
- Dispensing acute and repeat prescriptions in line with Glenridding Health Centres standard operating procedures.
- Dispensing acute and repeat prescriptions in line with Glenridding Health Centres standard operating procedures.
- Keeping up-to-date with Glenridding Health Centres standard operating procedures.
- Dispensing repeat prescription requests received by mail, electronically, in the prescription drop-box, or in person
- To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising prescriber or the doctor on duty
- Dispensing private prescriptions
- Checking colleagues dispensing
- Ensuring the Dispensary area remains clean and tidy
- Maintaining complete and accurate records for controlled drugs
- Complete end of month returns to NHSBSA to claim appropriate and accurate reimbursement for dispensing services and personally administered items
- Covering colleagues for sickness and holidays
- Handing out medication, completing back of prescriptions and collecting charges when receiving and processing.
- Collecting private charges for private prescriptions, vaccines and holiday prophylactic medication as necessary
Stock Control
- Ordering appropriate quantities of goods via the telephone / wholesalers computer.
- Returning goods to wholesalers.
- Stocking shelves, refrigerators and other storage areas using rotation method.
- Removing out of date stock from the shelves, refrigerators and other storage areas.
- Disposal of returned unused medicines.
- Ensuring the storage and preparation areas remain safe, clean and tidy at all times and that cleaning schedules are maintained.
- Maintaining the cold chain and ensuring fridge temperature checks are completed daily.
Medicines Management
- Represent the practice at local Medicines Managers meetings and share information with clinicians and other members of the practice team as appropriate
- Hold responsibility for the processing of safety alerts received and following the Cumbria Health policy to ensure alerts are recorded, actioned and shared appropriately
- Work with the Clinical Pharmacist and prescribers to ensure practice prescribing follows NHS good practice
- Support the practice to achieve the standards required by the Dispensing Services Quality Scheme (DSQS)
Administration
- Summarising of patients notes
- Provide Reception cover as required
- Processing e-referrals in a timely manner, including ensuring 2 week wait process is followed for urgent referrals
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
Dispensing and Processing medication
- Dispensing acute and repeat prescriptions in line with Glenridding Health Centres standard operating procedures.
- Dispensing acute and repeat prescriptions in line with Glenridding Health Centres standard operating procedures.
- Keeping up-to-date with Glenridding Health Centres standard operating procedures.
- Dispensing repeat prescription requests received by mail, electronically, in the prescription drop-box, or in person
- To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising prescriber or the doctor on duty
- Dispensing private prescriptions
- Checking colleagues dispensing
- Ensuring the Dispensary area remains clean and tidy
- Maintaining complete and accurate records for controlled drugs
- Complete end of month returns to NHSBSA to claim appropriate and accurate reimbursement for dispensing services and personally administered items
- Covering colleagues for sickness and holidays
- Handing out medication, completing back of prescriptions and collecting charges when receiving and processing.
- Collecting private charges for private prescriptions, vaccines and holiday prophylactic medication as necessary
Stock Control
- Ordering appropriate quantities of goods via the telephone / wholesalers computer.
- Returning goods to wholesalers.
- Stocking shelves, refrigerators and other storage areas using rotation method.
- Removing out of date stock from the shelves, refrigerators and other storage areas.
- Disposal of returned unused medicines.
- Ensuring the storage and preparation areas remain safe, clean and tidy at all times and that cleaning schedules are maintained.
- Maintaining the cold chain and ensuring fridge temperature checks are completed daily.
Medicines Management
- Represent the practice at local Medicines Managers meetings and share information with clinicians and other members of the practice team as appropriate
- Hold responsibility for the processing of safety alerts received and following the Cumbria Health policy to ensure alerts are recorded, actioned and shared appropriately
- Work with the Clinical Pharmacist and prescribers to ensure practice prescribing follows NHS good practice
- Support the practice to achieve the standards required by the Dispensing Services Quality Scheme (DSQS)
Administration
- Summarising of patients notes
- Provide Reception cover as required
- Processing e-referrals in a timely manner, including ensuring 2 week wait process is followed for urgent referrals
Person Specification
Qualifications
Essential
- GCSE grade A to C / 4-9 in English and Maths, or equivalent
Desirable
- Proof of Dispensary Qualification, preferably Buttercups Training
Knowledge
Essential
- Dispensing medicines within Primary Care setting
- Managing Stock Control and stock rotation
- Use of Microsoft Office (word and excel)
- Use of a GP clinical System
- Understanding, acceptance and adherence to the need for strict confidentiality
Desirable
- Previous experience in a similar role.
- E-referral system
- Note summarising
Skills and Aptitudes
Essential
- Understanding of clinical protocols and Terminology
- Excellent oral and written communication skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Personal Circumstances
Essential
- Able to work flexibly to respond to practice need
Other Requirements
Essential
- Ability to travel to meetings or attend on Teams if offered
Person Specification
Qualifications
Essential
- GCSE grade A to C / 4-9 in English and Maths, or equivalent
Desirable
- Proof of Dispensary Qualification, preferably Buttercups Training
Knowledge
Essential
- Dispensing medicines within Primary Care setting
- Managing Stock Control and stock rotation
- Use of Microsoft Office (word and excel)
- Use of a GP clinical System
- Understanding, acceptance and adherence to the need for strict confidentiality
Desirable
- Previous experience in a similar role.
- E-referral system
- Note summarising
Skills and Aptitudes
Essential
- Understanding of clinical protocols and Terminology
- Excellent oral and written communication skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Personal Circumstances
Essential
- Able to work flexibly to respond to practice need
Other Requirements
Essential
- Ability to travel to meetings or attend on Teams if offered
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
