Cumbria Health

Receptionist - Waterloo House Surgery, Millom

This job is now closed

Job summary

We are looking for a confident and organised Receptionist to join our team at Cumbria Health, based at Waterloo House Surgery in Millom.

This is a 32.5 hour per week position, with working hours between 07:45 and 18:30, Monday to Friday. For the right candidate(s), we are open to discussing a job share.

As a Receptionist, you will play an important role in the smooth running of our busy practice. Key responsibilities include:

Welcoming patients and visitors in a professional and friendly manner.
Completing general administration and data entry tasks.
Liaising with multi-disciplinary teams to support the practices daily operations.

This is a great opportunity to be part of a supportive team, in a role that directly contributes to patient care.

Closing Date: 08 December 2024

Main duties of the job

All staff are expected to work to Cumbria Health Values:

Clinically focused - Our patients are at the heart of all we do
Responsive - We listen and respond together
One Team - Working together through strong partnerships
Growth & Sustainability - With our strong roots we will continue to thrive and grow
Communities - Connecting with communities to meet local needs
High Standards - We strive for excellence in all that we do.

About us

Cumbria Health Limited - CHL places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for CHL can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Date posted

25 November 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0554-24-0173

Job locations

Waterloo House Surgery

Millom Community Hospital

Lapstone Road

Millom

LA18 4BY

Job description

Job responsibilities

This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here:

1. To be the first point of contact for patients arriving at the Health Centre.

2. Processing confidential patient information to pass to Clinicians.

3. Open up the premises at the start of the day, set the alarm to day function, including checking the heating/air conditioning and panic alarms and make all necessary preparation to receive patients.

4. Contacting patients with appointment times.

5. Keeping a watchful eye on patients waiting to be seen and in the case ofworsening symptoms, alerting a relevant professional.

6. Alerting Emergency Services in the event of an emergency and/or gain help from within the department.

7. Gain an understanding of coordinating workload to capacity.

8. Carrying out equipment checks and reporting issues to the Practice Co-ordinator.

9. To work autonomously, managing own workload effectively referring to line manager when necessary.

10. Receive and make calls as required with the ability to handle heavy phone/patient traffic. Divert calls and take messages as appropriate. Ensure that the telephone system is operational at the beginning of each day.

11. Scanning and attaching patients data to patients electronic records.

12. Pulling, filing and photocopying of patient paper records.

13. Sort, screen and distribute incoming internal mail. Process outgoing mail following the procedure.

14. Securing premises at the end of the day ensuring the building is totally secured, internal lights are switched off and the alarm activated.

15. To adhere to all CHoC Policies and Procedures.

16. Participate and ensure own on-going development.

17. Receiving all incoming deliveries, opening and distributing accordingly.

18. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security

19. Undertake any other activities deemed appropriate and necessary by the organisation.