Job summary
We are currently looking to recruit a Bank Receptionist to join our ever growing team at Cumbria Health. This position is based at our site at Kendal, and will cover sickness and annual leave on weekday evenings, Bank Holidays and weekends, on a bank contract basis.
Closing Date: 26 NOVEMBER 2024
Main duties of the job
The post holder will be responsible for the efficient running of the reception area at their designated base. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams. The role is dedicated to the extended access service, which means working unsociable hours including evenings, week-ends and Bank Holidays.
At
all times, Cumbria Health will deliver a service that is in line with our
values:
Clinically
Focussed: Everything
every one of us does is for the patient
Responsive: We listen and we respond quickly in a
patient focussed way
One
Team: We work together
to provide a high quality service which is organised and consistent, and in
partnership with both the local Acute and Community Trusts
High
Standards: We provide
skilled professionals working to the highest standards who are passionate about
improving patient care
Growth
& Sustainability:
With our strong roots we will continue to thrive and grow
Communities: Connecting and engaging to meet local
needs
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This
list of duties and responsibilities, which follows, represents the broad
range of tasks which may be required to be undertaken either routinely or
periodically. This list is not
exhaustive and the role may include additional duties which are not listed
here.
1.
To
be the first point of contact for patients arriving at the TreatmentCentres.
2.
Processing
confidential patient information to pass to Clinicians
3.
Contacting
patients with appointment times.
4.
Keeping
a watchful eye on patients waiting to be seen and in the case ofworsening
symptoms, alerting a relevant professional.
5.
Alerting
Emergency Services in the event of an emergency and/or gainhelp
from within the department.
6.
Gain
an understanding of coordinating workload to capacity.
7.
Carrying
out equipment checks and reporting issues to the Control Room Supervisor.
8.
To
work autonomously, managing own workload effectively referring to line
manager when necessary.
9. To adhere to all CUMBRIA HEALTH
Policies and Procedures
10. Participate and ensure own on-going
development
11. To maintain a high level of confidentiality
and comply with the Data Protection Act.
Be aware of the nature of information dealt with and work in a manner
which ensures confidentiality and security
12. Undertake any other activities deemed
appropriate and necessary by the organisation.
Job description
Job responsibilities
This
list of duties and responsibilities, which follows, represents the broad
range of tasks which may be required to be undertaken either routinely or
periodically. This list is not
exhaustive and the role may include additional duties which are not listed
here.
1.
To
be the first point of contact for patients arriving at the TreatmentCentres.
2.
Processing
confidential patient information to pass to Clinicians
3.
Contacting
patients with appointment times.
4.
Keeping
a watchful eye on patients waiting to be seen and in the case ofworsening
symptoms, alerting a relevant professional.
5.
Alerting
Emergency Services in the event of an emergency and/or gainhelp
from within the department.
6.
Gain
an understanding of coordinating workload to capacity.
7.
Carrying
out equipment checks and reporting issues to the Control Room Supervisor.
8.
To
work autonomously, managing own workload effectively referring to line
manager when necessary.
9. To adhere to all CUMBRIA HEALTH
Policies and Procedures
10. Participate and ensure own on-going
development
11. To maintain a high level of confidentiality
and comply with the Data Protection Act.
Be aware of the nature of information dealt with and work in a manner
which ensures confidentiality and security
12. Undertake any other activities deemed
appropriate and necessary by the organisation.
Person Specification
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
- ECDL or equivalent
- NVQ Business Administration
Skills and Aptitudes
Essential
- Excellent oral and written communication skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Knowledge
Essential
- Intermediate computer skills
Desirable
- Previous experience working within the NHS.
- Previous experience in a similar role.
Personal Circumstances
Essential
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a sometimes busy and demanding environment
Other requirements
Essential
- Willingness to undertake further training
Person Specification
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
- ECDL or equivalent
- NVQ Business Administration
Skills and Aptitudes
Essential
- Excellent oral and written communication skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Knowledge
Essential
- Intermediate computer skills
Desirable
- Previous experience working within the NHS.
- Previous experience in a similar role.
Personal Circumstances
Essential
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a sometimes busy and demanding environment
Other requirements
Essential
- Willingness to undertake further training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
