Receptionist - Upper Eden Medical Practice

Cumbria Health

Information:

This job is now closed

Job summary

We are looking for an enthusiastic Receptionist to join our established team here at Upper Eden Medical Practice, part time, working 25 hours per week.

The role is ideal for someone who is reliable, flexible, a team player and enjoys working with the public. We require our reception team to work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

You'll be working as part of our reception team, and will contribute to delivering high-quality support for patients. We pride ourselves on being responsive, understanding, and doing the best that we can to address the needs of our patients, and are looking for someone like-minded to join us. We're caring, inclusive, and a great bunch to work with.

This position is 25 hours per week.

Closing Date: 04 AUGUST 2024

Main duties of the job

Your main duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy), assisting patients as required, answering the phones, administering repeat prescriptions, data entry, equipment checks, liaison with multi-disciplinary teams and general everyday administration duties.

You will be the central point of contact for patients and we need someone who can provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

About us

Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Date posted

19 July 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0554-24-0103

Job locations

Upper Eden Medical Practice

Silver Street

Kirkby Stephen

Cumbria

CA17 4RB


Job description

Job responsibilities

Warm, efficient and always professional, you will thrive in a role where no one day is the same. From welcoming patients, to dealing with face to face and telephone enquiries, our Receptionists are at the heart of every patients journey at Upper Eden Medical Practice, providing 5* service to both our valued patients and employees.

About you:

  • You will have a passion for customer service, providing excellent administrative and personal support to everyone who walks through Upper Eden Medical Practice.
  • Excellent communication skills, to help build those all-important and respected relationships with wider teams, and patients.
  • Proactive and forward thinking, with a passion for continued learning.
  • IT savvy! We use a varied range of IT software.
  • A working ethic aligned to our core values as a group: Clinically Focused, One Team, Responsive and High Standards.

This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.

1. To be the first point of contact for patients arriving at the GP surgeries.

2. Processing confidential patient information to pass to Clinicians

3. Contacting patients with appointment times.

4. Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.

5. Alerting Emergency Services in the event of an emergency and/or gain help from within the department.

6. Gain an understanding of coordinating workload to capacity.

7. Carrying out equipment checks and reporting issues to the Supervisor.

8. To work autonomously, managing own workload effectively referring to line manager when necessary.

9. To adhere to all CUMBRIA HEALTH Policies and Procedures

10. Participate and ensure own on-going development

11. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security

12. Undertake any other activities deemed appropriate and necessary by the organisation.

Job description

Job responsibilities

Warm, efficient and always professional, you will thrive in a role where no one day is the same. From welcoming patients, to dealing with face to face and telephone enquiries, our Receptionists are at the heart of every patients journey at Upper Eden Medical Practice, providing 5* service to both our valued patients and employees.

About you:

  • You will have a passion for customer service, providing excellent administrative and personal support to everyone who walks through Upper Eden Medical Practice.
  • Excellent communication skills, to help build those all-important and respected relationships with wider teams, and patients.
  • Proactive and forward thinking, with a passion for continued learning.
  • IT savvy! We use a varied range of IT software.
  • A working ethic aligned to our core values as a group: Clinically Focused, One Team, Responsive and High Standards.

This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.

1. To be the first point of contact for patients arriving at the GP surgeries.

2. Processing confidential patient information to pass to Clinicians

3. Contacting patients with appointment times.

4. Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.

5. Alerting Emergency Services in the event of an emergency and/or gain help from within the department.

6. Gain an understanding of coordinating workload to capacity.

7. Carrying out equipment checks and reporting issues to the Supervisor.

8. To work autonomously, managing own workload effectively referring to line manager when necessary.

9. To adhere to all CUMBRIA HEALTH Policies and Procedures

10. Participate and ensure own on-going development

11. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security

12. Undertake any other activities deemed appropriate and necessary by the organisation.

Person Specification

Qualifications

Essential

  • GCSE English and Maths (or equivalent)

Desirable

  • ECDL or equivalent
  • NVQ Business Administration

Knowledge and skills

Essential

  • Excellent oral and written communication skills
  • Excellent telephone manner
  • Ability to prioritise & manage own workload
  • Friendly, helpful and can do approach
  • Ability to carry out work accurately to specified deadlines
  • Close attention to detail
  • Excellent organisational skills
  • Ability to work on own initiative
  • Able to work under pressure
  • Able to maintain a high level of confidentiality
  • Intermediate computer skills

Personal Circumstances

Essential

  • Positive
  • Confident
  • Well organised
  • Good team player
  • Flexible
  • Ability to build rapport and effective relationships at all levels
  • Demonstrate initiative
  • Ability to maintain workload in a sometimes busy and demanding environment

Experience

Essential

  • Intermediate computer skills

Desirable

  • Previous experience working within the NHS.
  • Previous experience in a similar role.

Other requirements

Essential

  • Willingness to undertake further training
Person Specification

Qualifications

Essential

  • GCSE English and Maths (or equivalent)

Desirable

  • ECDL or equivalent
  • NVQ Business Administration

Knowledge and skills

Essential

  • Excellent oral and written communication skills
  • Excellent telephone manner
  • Ability to prioritise & manage own workload
  • Friendly, helpful and can do approach
  • Ability to carry out work accurately to specified deadlines
  • Close attention to detail
  • Excellent organisational skills
  • Ability to work on own initiative
  • Able to work under pressure
  • Able to maintain a high level of confidentiality
  • Intermediate computer skills

Personal Circumstances

Essential

  • Positive
  • Confident
  • Well organised
  • Good team player
  • Flexible
  • Ability to build rapport and effective relationships at all levels
  • Demonstrate initiative
  • Ability to maintain workload in a sometimes busy and demanding environment

Experience

Essential

  • Intermediate computer skills

Desirable

  • Previous experience working within the NHS.
  • Previous experience in a similar role.

Other requirements

Essential

  • Willingness to undertake further training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cumbria Health

Address

Upper Eden Medical Practice

Silver Street

Kirkby Stephen

Cumbria

CA17 4RB


Employer's website

https://www.chocltd.co.uk/ (Opens in a new tab)


Employer details

Employer name

Cumbria Health

Address

Upper Eden Medical Practice

Silver Street

Kirkby Stephen

Cumbria

CA17 4RB


Employer's website

https://www.chocltd.co.uk/ (Opens in a new tab)


For questions about the job, contact:

Workforce and Inclusion Officer

CH Recruitment

CH.Recruitment@cumbriahealth.nhs.uk

Date posted

19 July 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0554-24-0103

Job locations

Upper Eden Medical Practice

Silver Street

Kirkby Stephen

Cumbria

CA17 4RB


Supporting documents

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