Job summary
We are looking for an enthusiastic Receptionist to join our
established team here at Upper Eden Medical Practice, part time, working 25 hours per week.
The role is ideal for someone who is reliable, flexible, a
team player and enjoys working with the public. We require our reception team
to work with autonomy and a high degree of confidentiality, sensitivity,
discretion, empathy and tact.
You'll be working as part of our reception team, and will contribute to delivering high-quality support for
patients. We pride ourselves on being responsive, understanding, and doing the
best that we can to address the needs of our patients, and are looking for
someone like-minded to join us. We're caring, inclusive, and a great bunch to
work with.
This position is 25 hours per week.
Closing Date: 04 AUGUST 2024
Main duties of the job
Your main duties can
include but are not limited to, greeting and directing patients, patient
registration, booking appointments, processing of information (electronic and
hard copy), assisting patients as required, answering the phones, administering
repeat prescriptions, data entry, equipment checks, liaison with
multi-disciplinary teams and general everyday administration duties.
You will be the central
point of contact for patients and we need someone who can provide general
assistance to the Practice team and project a positive and friendly image to
patients and other visitors, either in person or via the telephone.
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
Warm, efficient and always professional, you will thrive in a role where no one day is the same. From welcoming patients, to dealing with face to face and telephone enquiries, our Receptionists are at the heart of every patients journey at Upper Eden Medical Practice, providing 5* service to both our valued patients and employees.
About you:
- You will have a passion for customer service, providing excellent administrative and personal support to everyone who walks through Upper Eden Medical Practice.
- Excellent communication skills, to help build those all-important and respected relationships with wider teams, and patients.
- Proactive and forward thinking, with a passion for continued learning.
- IT savvy! We use a varied range of IT software.
- A working ethic aligned to our core values as a group: Clinically Focused, One Team, Responsive and High Standards.
This
list of duties and responsibilities, which follows, represents the broad range
of tasks which may be required to be undertaken either routinely or
periodically. This list is not
exhaustive and the role may include additional duties which are not listed here.
1. To
be the first point of contact for patients arriving at the GP surgeries.
2. Processing
confidential patient information to pass to Clinicians
3.
Contacting
patients with appointment times.
4.
Keeping
a watchful eye on patients waiting to be seen and in the case of worsening
symptoms, alerting a relevant professional.
5. Alerting
Emergency Services in the event of an emergency and/or gain help from
within the department.
6.
Gain
an understanding of coordinating workload to capacity.
7. Carrying
out equipment checks and reporting issues to the Supervisor.
8. To work
autonomously, managing own workload effectively referring to line manager when
necessary.
9. To adhere to all CUMBRIA HEALTH Policies
and Procedures
10. Participate and ensure own on-going
development
11. To maintain a high level of confidentiality
and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner
which ensures confidentiality and security
12. Undertake any other activities deemed
appropriate and necessary by the organisation.
Job description
Job responsibilities
Warm, efficient and always professional, you will thrive in a role where no one day is the same. From welcoming patients, to dealing with face to face and telephone enquiries, our Receptionists are at the heart of every patients journey at Upper Eden Medical Practice, providing 5* service to both our valued patients and employees.
About you:
- You will have a passion for customer service, providing excellent administrative and personal support to everyone who walks through Upper Eden Medical Practice.
- Excellent communication skills, to help build those all-important and respected relationships with wider teams, and patients.
- Proactive and forward thinking, with a passion for continued learning.
- IT savvy! We use a varied range of IT software.
- A working ethic aligned to our core values as a group: Clinically Focused, One Team, Responsive and High Standards.
This
list of duties and responsibilities, which follows, represents the broad range
of tasks which may be required to be undertaken either routinely or
periodically. This list is not
exhaustive and the role may include additional duties which are not listed here.
1. To
be the first point of contact for patients arriving at the GP surgeries.
2. Processing
confidential patient information to pass to Clinicians
3.
Contacting
patients with appointment times.
4.
Keeping
a watchful eye on patients waiting to be seen and in the case of worsening
symptoms, alerting a relevant professional.
5. Alerting
Emergency Services in the event of an emergency and/or gain help from
within the department.
6.
Gain
an understanding of coordinating workload to capacity.
7. Carrying
out equipment checks and reporting issues to the Supervisor.
8. To work
autonomously, managing own workload effectively referring to line manager when
necessary.
9. To adhere to all CUMBRIA HEALTH Policies
and Procedures
10. Participate and ensure own on-going
development
11. To maintain a high level of confidentiality
and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner
which ensures confidentiality and security
12. Undertake any other activities deemed
appropriate and necessary by the organisation.
Person Specification
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
- ECDL or equivalent
- NVQ Business Administration
Knowledge and skills
Essential
- Excellent oral and written communication skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
- Intermediate computer skills
Personal Circumstances
Essential
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a sometimes busy and demanding environment
Experience
Essential
- Intermediate computer skills
Desirable
- Previous experience working within the NHS.
- Previous experience in a similar role.
Other requirements
Essential
- Willingness to undertake further training
Person Specification
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
- ECDL or equivalent
- NVQ Business Administration
Knowledge and skills
Essential
- Excellent oral and written communication skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
- Intermediate computer skills
Personal Circumstances
Essential
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a sometimes busy and demanding environment
Experience
Essential
- Intermediate computer skills
Desirable
- Previous experience working within the NHS.
- Previous experience in a similar role.
Other requirements
Essential
- Willingness to undertake further training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
