Job summary
We are currently looking to recruit two enthusiastic and confident
Receptionists to join our ever growing team at Cumbria Health. This position
is based at our site, Waterloo House Surgery, in Millom.
We have two vacancies available, each vacancy being 20 - 25 hours per week.
Closing Date:
28 April 2024
Interview Date: 10 May 2024 (morning)
Main duties of the job
The post holder will be responsible for the efficient running of the reception area at their designated base. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.The
Reception Team is an integral part of the CHoC system ensuring first class
patient care through the careful management of appointments and liaison with
clinical staff, the CHoC team and outside agencies.
All staff are expected to work to CHoC Values:
Clinically focused - Everything every one of us does is for the patient
Responsive - We listen and we respond quickly in a patient focussed way
One Team - We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts
High Standards - We provide skilled professionals working to the highest standards who are passionate about improving patient care.
About us
Cumbria Health on Call - CHoC places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for CHoC can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This list of duties and responsibilities, which
follows, represents the broad range of tasks which may be required to be
undertaken either routinely or periodically. This list is not exhaustive and
the role may include additional duties which are not listed here:
1.
To
be the first point of contact for patients arriving at the Health Centre.
2.
Processing
confidential patient information to pass to Clinicians.
3.
Open
up the premises at the start of the day, set the alarm to day function,
including checking the heating/air conditioning and panic alarms and make all
necessary preparation to receive patients.
4.
Contacting
patients with appointment times.
5.
Keeping
a watchful eye on patients waiting to be seen and in the case ofworsening
symptoms, alerting a relevant professional.
6.
Alerting
Emergency Services in the event of an emergency and/or gain help from within
the department.
7.
Gain
an understanding of coordinating workload to capacity.
8.
Carrying
out equipment checks and reporting issues to the Practice Co-ordinator.
9.
To
work autonomously, managing own workload effectively referring to line manager
when necessary.
10. Receive and make calls as required with
the ability to handle heavy phone/patient traffic. Divert calls and take
messages as appropriate. Ensure that the telephone system is operational at the
beginning of each day.
11. Scanning and attaching patients data to
patients electronic records.
12. Pulling, filing and photocopying of
patient paper records.
13. Sort, screen and distribute incoming
internal mail. Process outgoing mail following the procedure.
14. Securing premises at the end of the day
ensuring the building is totally secured, internal lights are switched off and
the alarm activated.
15. To adhere to all CHoC Policies and
Procedures.
16. Participate and ensure own on-going
development.
17. Receiving all incoming deliveries,
opening and distributing accordingly.
18. To maintain a high level of confidentiality
and comply with the Data Protection Act.
Be aware of the nature of information dealt with and work in a manner
which ensures confidentiality and security
19. Undertake any other activities deemed
appropriate and necessary by the organisation.
Job description
Job responsibilities
This list of duties and responsibilities, which
follows, represents the broad range of tasks which may be required to be
undertaken either routinely or periodically. This list is not exhaustive and
the role may include additional duties which are not listed here:
1.
To
be the first point of contact for patients arriving at the Health Centre.
2.
Processing
confidential patient information to pass to Clinicians.
3.
Open
up the premises at the start of the day, set the alarm to day function,
including checking the heating/air conditioning and panic alarms and make all
necessary preparation to receive patients.
4.
Contacting
patients with appointment times.
5.
Keeping
a watchful eye on patients waiting to be seen and in the case ofworsening
symptoms, alerting a relevant professional.
6.
Alerting
Emergency Services in the event of an emergency and/or gain help from within
the department.
7.
Gain
an understanding of coordinating workload to capacity.
8.
Carrying
out equipment checks and reporting issues to the Practice Co-ordinator.
9.
To
work autonomously, managing own workload effectively referring to line manager
when necessary.
10. Receive and make calls as required with
the ability to handle heavy phone/patient traffic. Divert calls and take
messages as appropriate. Ensure that the telephone system is operational at the
beginning of each day.
11. Scanning and attaching patients data to
patients electronic records.
12. Pulling, filing and photocopying of
patient paper records.
13. Sort, screen and distribute incoming
internal mail. Process outgoing mail following the procedure.
14. Securing premises at the end of the day
ensuring the building is totally secured, internal lights are switched off and
the alarm activated.
15. To adhere to all CHoC Policies and
Procedures.
16. Participate and ensure own on-going
development.
17. Receiving all incoming deliveries,
opening and distributing accordingly.
18. To maintain a high level of confidentiality
and comply with the Data Protection Act.
Be aware of the nature of information dealt with and work in a manner
which ensures confidentiality and security
19. Undertake any other activities deemed
appropriate and necessary by the organisation.
Person Specification
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
- ECDL or equivalent
- NVQ Business Administration
Knowledge
Essential
- Intermediate computer skills
Desirable
- Previous experience working within the NHS.
- Previous experience in a similar role.
Skills and Aptitudes
Essential
- Excellent oral and written communication skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Personal Circumstances
Essential
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a sometimes busy and demanding environment
Other requirements
Essential
- Willingness to undertake further training
Person Specification
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
- ECDL or equivalent
- NVQ Business Administration
Knowledge
Essential
- Intermediate computer skills
Desirable
- Previous experience working within the NHS.
- Previous experience in a similar role.
Skills and Aptitudes
Essential
- Excellent oral and written communication skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Personal Circumstances
Essential
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a sometimes busy and demanding environment
Other requirements
Essential
- Willingness to undertake further training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
