Job summary
We are looking for a positive team player who strives to go
the extra mile to help out patients, colleagues and others who come into
contact with the organisation. You really want to make a difference! We need
someone who can build strong relationships with patients, team members, and the
voluntary sector and is committed to achieving change.
The role will require coaching skills, patience, empathy and
a holistic approach to support patients in reaching their health goals. We are
looking to appoint an individual who is self-motivated, organised and reliable
you do what you say you are going to do!
Main duties of the job
This role helps people to work on improving their health and
wellbeing, specifically providing practical support with the running of the
Social Care Day Unit and developing other services for the benefit of Alston
Practice particularly delivering young families support and walking groups.
The role will be the centre point for building the volunteer
bank and developing volunteer contacts.
The role will require patient facing work in Alston Medical
Practice GP surgery, community setting or remote visiting.
You will be working with patients to help and encourage them
to live a healthier lifestyle by motivation, support and encouragement, to give
them the knowledge and understanding to manage their lifestyle and health
conditions.
You will take a non-judgemental approach that considers the
whole person in addressing existing issues and encourages proactive prevention
of new and existing illnesses, as well as affecting social concerns, such as
isolation and loneliness.
The post holder will undertake holistic assessments, in the
GP surgery, via telephone or video call or at home if the patient is
housebound, and co-design Health and Well-being Plans with individual patients,
identifying support needs to ensure maximum engagement in improving health and
well-being through face to face and virtual contacts, including within the
individuals own homes where appropriate.
About us
Cumbria Health on Call - CHoC places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for CHoC can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
The postholder will be
responsible for:
Managing
and prioritising a caseload in accordance with the needs, priorities and any
support requirements of individuals on the caseload
Providing
one-to-one health coaching support for people with one or more long term
conditions, based on what is important to them, with the aim of:
Improving
peoples knowledge, confidence and skills-levels of patient activation
Empowering
people to improve their health outcomes and sense of wellbeing
Preventing
unnecessary reliance on clinical service
Providing
interventions such as self-management education and peer support
Supporting
people to establish and attain goals set by the person based on what is
important to them.
Working
with the wider practice team and system partners to support the triaging of
referrals that connect people to the right intervention/ community-based
activities which support their health and wellbeing
Working
as part of a multidisciplinary multi agency team to promote Health Coaching and
to be ambassadors for Personalised Care and Supported Self-Management,
modelling the coaching approach in their work
To
attend and contribute to team meetings and events as required by the service
To
support the system they work within to develop pathways that are relevant to
the needs of people who receive health coaching
Provide
support to local community groups and work with other health, social care and
voluntary sector providers to support the patients health and wellbeing holistically
Explore
and support access to a personal health budget, where appropriate, for their
care and support
Utilise
existing IT and MDT channels to screen patients, with an aim to identify those
that would benefit from health coaching
To
work flexibly, adapting to the needs of the service and client group while
maintaining the integrity of the role
To
collate service user experience and impact of health coaching as part of the
delivery of personalised care
To participate and collect data that measures
the impact of health coaching as an intervention that supports embedding
personalised care into local health systems.
Job description
Job responsibilities
The postholder will be
responsible for:
Managing
and prioritising a caseload in accordance with the needs, priorities and any
support requirements of individuals on the caseload
Providing
one-to-one health coaching support for people with one or more long term
conditions, based on what is important to them, with the aim of:
Improving
peoples knowledge, confidence and skills-levels of patient activation
Empowering
people to improve their health outcomes and sense of wellbeing
Preventing
unnecessary reliance on clinical service
Providing
interventions such as self-management education and peer support
Supporting
people to establish and attain goals set by the person based on what is
important to them.
Working
with the wider practice team and system partners to support the triaging of
referrals that connect people to the right intervention/ community-based
activities which support their health and wellbeing
Working
as part of a multidisciplinary multi agency team to promote Health Coaching and
to be ambassadors for Personalised Care and Supported Self-Management,
modelling the coaching approach in their work
To
attend and contribute to team meetings and events as required by the service
To
support the system they work within to develop pathways that are relevant to
the needs of people who receive health coaching
Provide
support to local community groups and work with other health, social care and
voluntary sector providers to support the patients health and wellbeing holistically
Explore
and support access to a personal health budget, where appropriate, for their
care and support
Utilise
existing IT and MDT channels to screen patients, with an aim to identify those
that would benefit from health coaching
To
work flexibly, adapting to the needs of the service and client group while
maintaining the integrity of the role
To
collate service user experience and impact of health coaching as part of the
delivery of personalised care
To participate and collect data that measures
the impact of health coaching as an intervention that supports embedding
personalised care into local health systems.
Person Specification
Experience
Essential
- A health, social care, local authority or voluntary sector background with suitable experience.
- Demonstrate local knowledge of the services available in the area covered by the PCN.
- Excellent holistic assessment as well as consultation skills and experience of providing empowering support to adults in a planned and structured way to improve health, recovery and well-being outcomes.
- Proven skills in collating information and data on community resources and organising these in up-to-date and accessible formats for a range of different service users from various communities.
- Excellent record keeping skills and the proven ability to write comprehensive reports for a variety of stakeholders.
- Good IT skills and ability to do own administration using database, Excel and other IT packages.
Desirable
- Experience of working in a GP Practice
- Experience in primary care, or care homes.
- Knowledge of GP practice Clinical systems e.g. EMIS
Qualifications
Essential
- An appropriate health coaching or similar qualification or the ability to demonstrate an equivalent level of knowledge and understanding relating to the role.
Communication
Essential
- Excellent interpersonal and communication skills
- Build effective relationships with a range of stakeholders, which are based on openness, honesty trust and confidence.
Desirable
- Clear communicator with excellent writing, report writing and presentation skills.
Personal attributes & abilities
Essential
- Ability to co-ordinate and prioritise workload and able to multi-task as well as be self-disciplined and highly motivated
Desirable
- Demonstrates a flexible approach in order to ensure patient care is delivered.
Person Specification
Experience
Essential
- A health, social care, local authority or voluntary sector background with suitable experience.
- Demonstrate local knowledge of the services available in the area covered by the PCN.
- Excellent holistic assessment as well as consultation skills and experience of providing empowering support to adults in a planned and structured way to improve health, recovery and well-being outcomes.
- Proven skills in collating information and data on community resources and organising these in up-to-date and accessible formats for a range of different service users from various communities.
- Excellent record keeping skills and the proven ability to write comprehensive reports for a variety of stakeholders.
- Good IT skills and ability to do own administration using database, Excel and other IT packages.
Desirable
- Experience of working in a GP Practice
- Experience in primary care, or care homes.
- Knowledge of GP practice Clinical systems e.g. EMIS
Qualifications
Essential
- An appropriate health coaching or similar qualification or the ability to demonstrate an equivalent level of knowledge and understanding relating to the role.
Communication
Essential
- Excellent interpersonal and communication skills
- Build effective relationships with a range of stakeholders, which are based on openness, honesty trust and confidence.
Desirable
- Clear communicator with excellent writing, report writing and presentation skills.
Personal attributes & abilities
Essential
- Ability to co-ordinate and prioritise workload and able to multi-task as well as be self-disciplined and highly motivated
Desirable
- Demonstrates a flexible approach in order to ensure patient care is delivered.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
