Job summary
Are you a well organised,
passionate and committed administrator who takes pride in your work? Prospect
Hospice has an exciting opportunity for a clinical administrator to provide
support to our clinical teams who deliver exceptional end of life care to patients
and families at our hospice in Wroughton. The role is offered on a two-year
fixed-term contract basis.
At
Prospect Hospice we are passionate about providing our employees with a
supportive and engaging environment. In a recent staff survey 100% of staff
said they would be happy with the standard of care provided if a friend or
relative needed treatment and 98% find the work they do has meaning and
purpose.
Hours: 28 hours per week (currently Monday, Tuesday, Thursday and
Friday 9am to 4.30 pm).
Flexibility may be required to work across 7 days in the future as
the service requires).
Main duties of the job
You will be responsible for
providing full administrative support across all of our clinical services,
providing excellent customer service to patients, carers and healthcare
professionals. The role will involve managing the administration of patient referrals,
ensuring that patient records are maintained accurately, managing all
incoming/outgoing correspondence as well as data collection and reporting.
You will need to be
compassionate when taking calls and be able to take precise messages to
accurately assess the priority level and timely route management to the
relevant clinical team.
If you have excellent
administration and customer service skills and are looking for a role that
really makes a difference to the community around you, then this could be the
job for you.
Experience of working in a busy
clinical administration setting an advantage.
Informal visits or calls are
very welcome. Please contact Sam Bennetta, Clinical Administration Team Leader
on 01793 816147.
Interviews will be held on 13 & 14 December 2023.
About us
Prospect Hospice is an independent hospice supporting a community of
300,000 people in Swindon, Marlborough and North Wiltshire, and the villages of
Lechlade and Fairford in Gloucestershire.
It is the only dedicated provider of
specialist end of life care services within its locality. The Hospices
multi-professionals teams support people in the community, in care homes, at
the Great Western Hospital and at the Hospice in Wroughton. Care is also
extended to the families and friends of patients.
Job description
Job responsibilities
This role requires a level of understanding and appreciation of all administrative aspects of patient services and involvement in the development of effective and efficient administrative processes. The Clinical Administration Team supports the Systems and Data team in producing accurate data to internal and external customers.
The prime purpose is to support all of patient services with their administration requirements. The clinical administration team is often the first point of contact for incoming telephone calls from patients, carers and healthcare professionals.
A key element will be to manage clinics for specialist services within the community. The Clinical Administrator is responsible for receiving and making calls sensitively, accurately and ensuring that messages are prioritised, managed and forwarded in a timely and appropriate way to the relevant clinical team.
Another crucial aspect will be to build effective relationships and clear lines of communication with key internal and external stakeholders.
Job description
Job responsibilities
This role requires a level of understanding and appreciation of all administrative aspects of patient services and involvement in the development of effective and efficient administrative processes. The Clinical Administration Team supports the Systems and Data team in producing accurate data to internal and external customers.
The prime purpose is to support all of patient services with their administration requirements. The clinical administration team is often the first point of contact for incoming telephone calls from patients, carers and healthcare professionals.
A key element will be to manage clinics for specialist services within the community. The Clinical Administrator is responsible for receiving and making calls sensitively, accurately and ensuring that messages are prioritised, managed and forwarded in a timely and appropriate way to the relevant clinical team.
Another crucial aspect will be to build effective relationships and clear lines of communication with key internal and external stakeholders.
Person Specification
Qualifications
Essential
- Good standard of education in maths and English.
Experience
Essential
- Excellent working knowledge of Microsoft Office, particularly Word, Excel, Publisher, Outlook, Excel.
Desirable
- Knowledge of Exchequer365 and Vantage Sentinel and working knowledge of electronic patient record systems such as SystmOne.
- A good understanding of the scope and nature of Prospect Hospice Patient Services.
- Previous experience working within a health care setting, including experience of dealing with people who may be anxious or distressed.
- Familiarity with medical terminology and processes.
Skills
Essential
- Excellent administration skills.
- Experience of minute taking.
- Able to prioritise, plan and organise own work to agreed deadlines.
- Good interpersonal skills, including ability to enable patients and families to feel supported through a calm, sensitive yet confident telephone manner.
- A good level of accuracy and attention to detail.
- Good team working skills, including willingness to provide help and support to others.
- Track record of providing excellent customer service skills.
Desirable
- A good understanding of producing data and reports using a variety of tools.
Personal Qualities
Essential
- Commitment to and ability to demonstrate Prospect Hospice values and behaviours at all times.
- Have a track record of working inclusively and a genuine appreciation of the value of diversity.
- Able to maintain the highest professional standards at all times, and act as a true ambassador for the Hospice and encourage others to do the same.
- To be authentic, open honest and transparent.
Person Specification
Qualifications
Essential
- Good standard of education in maths and English.
Experience
Essential
- Excellent working knowledge of Microsoft Office, particularly Word, Excel, Publisher, Outlook, Excel.
Desirable
- Knowledge of Exchequer365 and Vantage Sentinel and working knowledge of electronic patient record systems such as SystmOne.
- A good understanding of the scope and nature of Prospect Hospice Patient Services.
- Previous experience working within a health care setting, including experience of dealing with people who may be anxious or distressed.
- Familiarity with medical terminology and processes.
Skills
Essential
- Excellent administration skills.
- Experience of minute taking.
- Able to prioritise, plan and organise own work to agreed deadlines.
- Good interpersonal skills, including ability to enable patients and families to feel supported through a calm, sensitive yet confident telephone manner.
- A good level of accuracy and attention to detail.
- Good team working skills, including willingness to provide help and support to others.
- Track record of providing excellent customer service skills.
Desirable
- A good understanding of producing data and reports using a variety of tools.
Personal Qualities
Essential
- Commitment to and ability to demonstrate Prospect Hospice values and behaviours at all times.
- Have a track record of working inclusively and a genuine appreciation of the value of diversity.
- Able to maintain the highest professional standards at all times, and act as a true ambassador for the Hospice and encourage others to do the same.
- To be authentic, open honest and transparent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
