Charity Administrator

Job summary

Were currently recruiting one full-time Charity Administrator. The post is office based and offers great opportunity for a varied role in a forward-facing young peoples mental health charity.

To be successful in the role you must:

• Have an interest in and empathy for young people
• Be able to respond sensitively to young people in distress on the phone, in person, via email and text
• Have a professional telephone manner and excellent interpersonal skills
• Be highly computer literate and confident using Office 365
• Have very good organisational, administration and time management skills
• An ability to work within organisational frameworks and structures
• A commitment to operating within the policies of the charity including confidentiality and Equality and Diversity

Main duties of the job

• Providing general administrative support to service managers and practitioners including developing/maintaining electronic and paper-based administrative systems and procedures to support the work
• Responding to telephone and email enquiries from young people, parents and professionals
• Maintaining the service diaries, booking and managing appointments for clients and managing room availability
• Managing central and service email inboxes ensuring that emails are responded to promptly and appropriately and that relevant staff are aware of actions taken/required
• Managing new referrals to the services as agreed with the service managers including responding to referrers, raising and managing queries and database entry
• Managing client endings in relation to endings letters to clients and referrers and closure on the databases
• Managing the archiving and deleting of ended clients on the database and paper records
• Direct database entry onto Off the Records database including responding to database queries and creating statistical reports
• Assisting with organising respite trips and activities for our young carers service
• Managing the administration of all support services provided to young people and parents, including building readiness, paperwork and reminder text/emails
• Assisting with the creation and distribution of service publicity and information resources
• Full list of main duties can be found in our application pack, linked on the right hand side under 'Supporting Links'

About us

Off the Record is an award-winning young peoples mental health charity and were currently looking for qualified, dynamic and passionate professionals who can work thoughtfully and sensitively with young people.

Our mission is to show up for all children and young peoples mental health in Southwest London.

Employer details

Employer name

Off The Record Youth Counselling Croydon

Address

678 London Road

Thornton Heath

CR7 7HU

Employer's website

https://www.talkofftherecord.org/ (Opens in a new tab)

---

Employer details

Employer name

Off The Record Youth Counselling Croydon

Address

678 London Road

Thornton Heath

CR7 7HU

Employer's website

https://www.talkofftherecord.org/ (Opens in a new tab)

---