Assistant Chief Executive Officer

Job description

Job responsibilities

This senior strategic leadership role is responsible for assisting the CEO in leading Off The Record across all its functions to ensure the successful delivery, development and long-term sustainability of our mental health support services to children and young people in SW London in line with our mission, vision and values. This post also carries specific responsibilities around EDI and Quality Assurance.

Off the Record (OTR) is an award-winning young peoples mental health charity offering a range of support services for children and young people across the London Boroughs of Croydon, Sutton and Merton. The charity has been running for almost 30 years delivering our vision of showing-up for all children and young peoples mental health.

We are an outward looking charity with a compelling reputation for delivering professional support services to young people in South London coupled with the motivation to develop new and innovative and cutting-edge responses to mental health needs. At our core is a commitment for strong active engagement with young people and creating support thats relevant, flexible and accessible. Young people need to be at the heart of all our service design and we are committed to making sure young people are able to get help now when they first reach out for it.

Information about all our services can be found on our website: https://www.talkofftherecord.org/

OTRs work is funded through a variety of funders including South West London NHS Integrated Care Board, London Boroughs of Croydon & Sutton, Dept Health & Social Care; Wimbledon Foundation.

Commitment to Equality, Diversity & Inclusion

OTR is fully committed to the principles of Equality, Diversity & Inclusion. This commitment is demonstrated through our recruitment processes; our proms and comms; our staff training and development; the development of new and innovative community-based services and the wearing of our rainbow lanyards.

OTRs CEO, Assistant CEO and senior managers are responsible for leading, driving and delivering OTRs diversity commitment actively ensuring equality of access and outcomes for all children and young people. OTR is engaged fully in achieving equality of opportunity including ensuring that its workforce understands, complies with and promotes our inclusion policies in their day-to-day work.

Key External Relationships

South West London NHS Integrated Care Board

London Boroughs of Croydon, Merton & Sutton

SWL Voluntary Sector organisations, partnerships & forums

Croydon, Merton & Sutton Child & Adolescent Mental Health Services (CAMHS)

Croydon, Merton & Sutton Adult Mental Health Services

South London and Maudsley Mental Health Trust

South West London & St Georges Mental Health Trust

Funders and Commissioners

Schools, Academies and Colleges

Other considerations

The post-holder will be required to work some evenings and occasionally at weekends and/or Bank Holidays in accordance with the needs of the charity and may be required to undertake such other duties as may be identified by the CEO/Board of Trustees.

Key Accountabilities

Leadership

1. Assisting the CEO in the overall strategic leadership for the charity, embodying its clear mission, vision and values for all staff, volunteers and beneficiaries.

2. Deputising for, and/or representing the CEO when required

3. Line-manage some Senior Management Team posts.

4. Promote the principles of equality, diversity and inclusion in all aspects of leadership.

5. Maintain close relationships with Voluntary and Statutory sectors across SW London

Strategy and Governance

6. Assisting the CEO in preparation for Trustee Board meetings, preparing reports and attending meetings

7. Assisting the CEO in supporting the Board of Trustees to maintain a strong governance framework for the charity including the development of strategic objectives and business planning.

Finance

8. Supporting the CEO in ensuring financial resilience and sustainability.

9. Supporting the CEO and Head of Contracts in the development of new bids and contracts

Co-production and User Voice

10. Prioritise young people-led participation including opportunities for internal/external influencing.

11. Ensuring young people are involved in all levels of co-production for new and existing services

Equality, Inclusion and Diversity

12. Acting as the strategic lead for Equality, Diversion and Inclusion within Off the Record including staff development; equality impact assessments; service re-design.

Quality Assurance

13. Identifying appropriate Quality Assurance frameworks for the charitys work and leading on achieving and maintaining appropriate accreditations including BACP

14. Maintaining an overview of national developments, new research, emerging trends and examples of good practice in relation to therapy and children and young peoples mental health

Workforce Development

15. Develop and implement the Staff Development policy and HR frameworks, processes and policies in conjunction with the HR Manager.

16. Develop and implement the line management and clinical supervision frameworks for the workforce including delivering some casework/clinical supervision/reflective practice.

Communication

17. Supporting the CEO in representing and promoting the Charity externally to relevant stakeholders.

18. Representing the charity at SWL-wide meetings and forums.

General

19. Carry out any other duties consistent with the efficient and effective management of the charity as may be required.

Person Specification

Qualifications

Essential

• Professional mental health or related qualification e.g. counselling, psychology, mental health nursing, youth work, social work

Experience

Essential

• Experience of managing a variety of different professional roles including setting objectives professional goals and providing regular management supervision
• Experience of holding senior management responsibility within a company or Charity and of developing and delivering strategic objectives
• Experience developing and inspiring and retaining a motivated professional workforce
• Experience of offering casework/clinical supervision or reflective practice groups
• Experience of service user engagement and a commitment to ensuring young peoples voices are integral to service development
• Experience of frontline early intervention/prevention and/or mental health service delivery
• Experience of being able to promote and project clearly and strongly organisational aims objectives and work delivered through networking with a wide variety of different professionals including statutory and voluntary sector partners/ commissioners/ local communities/ children and young people and their families
• Experience of researching and preparing successful funding bids including preferably for NHS contracts
• Strong leadership and management skills including being able to set and communicate direction act decisively effective at delegating and holding people to account modelling the values of the organisation
• Strong analytical skills. Able to interpret data to effectively understand the operating environment to assess risks and to effectively monitor and evaluate service delivery
• Strong relationship building and effective communication skills. Able to build trust with integrity congruence and clarity
• Strong business acumen. Commercially aware and understands some of the financial challenges of running a commercially viable charity
• Advanced oral communication skills. Can speak confidently and intelligently at all levels and is able to influence people facilitate discussions effectively negotiate and can build consensus with employees/ partners/ stakeholders and funders
• Advanced Written Communication Skills. Able to communicate detailed complex and/or sensitive information clearly and concisely to a range of audiences including through the use of technology/social media
• Strong IT skills. Confident in using MS Office
• A good understanding of the mental health challenges facing children and young people in South West London
• A good understanding of Equality, Diversity and Inclusion and using this understanding to challenge inherent prejudices to bring about effective change
• Knowledge of quality assurance frameworks and the work necessary to achieve quality accreditation
• Excellent organisational workload and time management skills and proven ability to meet deadlines under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Off The Record Youth Counselling Croydon

Address

Off The Record Youth Counselling

72 Queens Road

Croydon

CR0 2PR

Employer's website

https://www.talkofftherecord.org/ (Opens in a new tab)