Job summary
Mastercall Healthcare is social
enterprise organisation. Our mission is to achieve excellence in the care of
our patients, providing a safe and caring high-quality service that is easily
accessible. We provide several innovative out of hospital services, that have
patients at the forefront of every service we provide.
An exciting opportunity has arisen to appoint a
permanent Learning & Development Co-ordinator, working 30 to 37.5 hours per
week. Flexible options are available to be considered. Salary: £28,000 to
£30,000 depending on experience.
Interviews are scheduled for Wednesday 11th
December.
Main duties of the job
The position will have the
responsibility for the coordination and administration of a range of learning
and development activities and projects. This post holder will report to the L&D
Manager and will support the coordination of activities for the operational and
clinical teams as well as the wider business.
The role will include supporting
the organisation in ensuring the development and maintenance of robust learning
management systems, processes, and policies, supporting in the onboarding of
new starters for training, training administration, scheduling and logistics of
training events and budget tracking. The post holder will be the first point of
contact for learning and development queries internally.
About us
Mastercall Healthcare has 28 years experience as an
innovative, highly performing, award-winning Social Enterprise organisation.
We are passionate about providing the very best
patient care at the very best place for the patient.
Our Social Value ethos commits us to ensuring the
very best use of the public pound, maximising the return on investment of our
commissioners, and supporting the NHS deliver affordable, effective, safe
patient centred services.
Our purpose is to ensure that we
deliver safe, high quality, patient centred services that support people to
live and age well. We are here to support our community and our health and
social care partners. We provide a range of highly effective urgent primary
care services that support hospital admission avoidance and early supported
discharge from hospital where clinically safe and appropriate.
Employee benefits include:
Living Wage Employer
NHS Pension Scheme
NHS Blue light card/Discount scheme
Flexible and homeworking
Career development
Competitive rates of pay
Generous holiday entitlement, long service enhancements and the option to purchase additional l eave
Wellbeing schemes
Job description
Job responsibilities
Coordinating
accurate and easily accessible records and processes for all learning and
development activities. Ensure attendance registers and evaluation forms are
returned following each developmental activity and certificates issued.
Ensuring all training records are efficiently stored in line with GDPR.
Contributing
to the overall development offer by helping to identify learning and
development needs within the organisation through analysis and performance
management feedback.
Liaising
with the L&D Manager, managers and delegates to ensure the smooth-running
of training and that all colleagues are booked and prepared within agreed
timeframes.
Ensuring
that colleagues adhere to training procedures and advising colleagues on
training policy where relevant.
Carrying
out research as required into training providers, ensuring we build
partnerships with high quality providers who share our values.
Coordinating
regular training reviews in partnership with the L&D Manager to ensure that
training is in line with Quality Assurance processes.
Ensuring
Mastercall remains compliant, monitoring attendance and following up on
instances of absences or illness.
Ensuring
training resources are in place including arranging hospitality for colleagues
if required, room layout and set up and equipment for colleagues attending
workshops, printing and distributing relevant materials.
Supporting
with learning management systems queries and escalating to appropriate persons
as required.
Arrange
external and internal bookings onto educational events. Liaising with training
providers to ensure the smooth running of our organisational learning and
development.
Working
with the L&D Manager to develop and implement systems and procedures to
ensure a best in class offer to Mastercall colleagues.
Coordinate
an annual essential training calendar and ensuring full completion within
agreed upon timescales, while engaging with colleagues to manage this.
Update and maintain spreadsheets, checklists
and any allocated systems to monitor, manage and track workload progress of the
L&D plan.
Respond to requests for training
data/statistics management, prepare and issue management information reports
for mandatory training.
Continuous
Professional Development. The post holder will be expected to
undertake ongoing personal, professional and management development in line
with the responsibilities of the post. Responsible for developing and
sustaining own knowledge, management, and skills (as appropriate) and professional
awareness in accordance with CPD requirements and maintain a professional
profile. Accountable for and maintain own competence to practice along with
compliance of mandatory training.
Job description
Job responsibilities
Coordinating
accurate and easily accessible records and processes for all learning and
development activities. Ensure attendance registers and evaluation forms are
returned following each developmental activity and certificates issued.
Ensuring all training records are efficiently stored in line with GDPR.
Contributing
to the overall development offer by helping to identify learning and
development needs within the organisation through analysis and performance
management feedback.
Liaising
with the L&D Manager, managers and delegates to ensure the smooth-running
of training and that all colleagues are booked and prepared within agreed
timeframes.
Ensuring
that colleagues adhere to training procedures and advising colleagues on
training policy where relevant.
Carrying
out research as required into training providers, ensuring we build
partnerships with high quality providers who share our values.
Coordinating
regular training reviews in partnership with the L&D Manager to ensure that
training is in line with Quality Assurance processes.
Ensuring
Mastercall remains compliant, monitoring attendance and following up on
instances of absences or illness.
Ensuring
training resources are in place including arranging hospitality for colleagues
if required, room layout and set up and equipment for colleagues attending
workshops, printing and distributing relevant materials.
Supporting
with learning management systems queries and escalating to appropriate persons
as required.
Arrange
external and internal bookings onto educational events. Liaising with training
providers to ensure the smooth running of our organisational learning and
development.
Working
with the L&D Manager to develop and implement systems and procedures to
ensure a best in class offer to Mastercall colleagues.
Coordinate
an annual essential training calendar and ensuring full completion within
agreed upon timescales, while engaging with colleagues to manage this.
Update and maintain spreadsheets, checklists
and any allocated systems to monitor, manage and track workload progress of the
L&D plan.
Respond to requests for training
data/statistics management, prepare and issue management information reports
for mandatory training.
Continuous
Professional Development. The post holder will be expected to
undertake ongoing personal, professional and management development in line
with the responsibilities of the post. Responsible for developing and
sustaining own knowledge, management, and skills (as appropriate) and professional
awareness in accordance with CPD requirements and maintain a professional
profile. Accountable for and maintain own competence to practice along with
compliance of mandatory training.
Person Specification
Experience
Essential
- Proven L&D experience in a healthcare sector or other complex organisational setting.
- IT literacy including working knowledge of Word, Excel, and Outlook.
- Excellent interpersonal skills, written skills, and the ability to
- communicate information to colleagues
- Excellent time management skills with the ability to plan and manage own workload, proactively prioritising competing demands.
Desirable
- Knowledge of the Apprentice Levy and apprenticeship programmes.
- Knowledge of regulatory bodies i.e CQC, standards and application in practice, HSE.
- Experience of e-learning, learning management systems, instructional design practices and L&D content creation tools.
General Qualities
Essential
- Experience of working in an L&D /training setting
- Able to work as part of a team
- Demonstrate a high level of accuracy and attention to detail
- Commitment to the practices of continuous development
- Positive and flexible in approach and solution focused. Can work proactively with the ability to adapt to changing priorities
- Committed to practice rooted in Equality, Diversity & Inclusion
- Ability to demonstrate the Mastercall values
Qualifications
Essential
- Educated to GCSE level in English and Maths
- Qualification at L3 in L&D/Training Practice with CIPD, TAP, PGCE, C&G or similar.
Person Specification
Experience
Essential
- Proven L&D experience in a healthcare sector or other complex organisational setting.
- IT literacy including working knowledge of Word, Excel, and Outlook.
- Excellent interpersonal skills, written skills, and the ability to
- communicate information to colleagues
- Excellent time management skills with the ability to plan and manage own workload, proactively prioritising competing demands.
Desirable
- Knowledge of the Apprentice Levy and apprenticeship programmes.
- Knowledge of regulatory bodies i.e CQC, standards and application in practice, HSE.
- Experience of e-learning, learning management systems, instructional design practices and L&D content creation tools.
General Qualities
Essential
- Experience of working in an L&D /training setting
- Able to work as part of a team
- Demonstrate a high level of accuracy and attention to detail
- Commitment to the practices of continuous development
- Positive and flexible in approach and solution focused. Can work proactively with the ability to adapt to changing priorities
- Committed to practice rooted in Equality, Diversity & Inclusion
- Ability to demonstrate the Mastercall values
Qualifications
Essential
- Educated to GCSE level in English and Maths
- Qualification at L3 in L&D/Training Practice with CIPD, TAP, PGCE, C&G or similar.
