Job summary
A
fantastic opportunity has arisen to join the Quality and Safety team as a
Q&S Facilitator.
The Q&S team is responsible for clinical governance, arguably the core management function of Mastercall. The clinical governance role is essentially to ensure the organisation upholds it current high standard of clinical practice. This involves regular clinical audit, investigation of incidents and complaints, liaising with external stakeholders such as other service providers, insurance companies, the coronial system, as well as all the different departments and service streams within Mastercall.
The
position will include the logging and analysis of satisfaction surveys and
assisting with complaints in accordance with the company policy.
The
role is busy and varied, and the post holder must have the ability to be
comfortable speaking to patients who may be distressed, and work in a team
environment is important. It is anticipated that the successful candidate will
progress in the role, as the organisation and department progress, with a role
and salary review 6 months after commencement.
We are seeking to appoint a
well-organised proactive and motivated individual to join the team, to provide
an effective and efficient office administration. You must be able to
demonstrate effective communication skills and be computer literate.
This
is a permanent part time position working up to a maximum of 30 hours and we can
be flexible with the working hours.
Salary:
£26,000 per annum pro rata
Main duties of the job
The successful candidate will lead on communications including bulletins and rota master notifications for the department.The role will be pivotal on the implementation and development of the national patient safety incident reporting framework (PSIRF) and learning from patient safety events (LFPSEs).
You will supportthe Quality & Safety Team with the recording, analysis and updating of Significant Events, Incidents and Complaints on the incident reporting system (Ulysses) and support the department with administrative duties.
A full job description is attached for information
About us
Mastercall Healthcare is an award-winning social enterprise organisation
providing NHS services accredited by the Social Enterprise Mark.
With 28 years experience as an innovative, highly performing,
award-winning Social Enterprise organisation, we are passionate about providing
the very best patient care at the very best place for the patient.
Our Social Value ethos commits us to ensuring the very best use of the
public purse, maximising the return on investment of our commissioners and
supporting the NHS deliver affordable, effective, safe patient centred
services.
Our business plan aims to ensure that Mastercall is at the leading edge
of service re-design and delivery which, we will achieve through collaborative
working with all stakeholders and system partners.
We will proactively promote, improve, and develop our unique
proposition, build strong collaborative relationships, lead the way in digital
technology and grow our reputation and brand of being a high quality, safe and
agile 24/7 healthcare provider.
In summary, Mastercall has a clear vision, mission and purpose
underpinned by a set of core values. We will continue to provide, expand and
develop our core service offering and will embrace new opportunities that fits
with and aligns to our corporate ethos. Ultimately, we are committed to always
doing the right thing for the NHS, the communities we serve, our patients and
our people. They remain at the heart of everything we do.
Job description
Job responsibilities
To
support the Quality & Safety Manager within the department and assist in
any administrative duties within other departments as and when required.
To support the Quality & Safety Team with
the recording, analysis and updating of Significant Events, Incidents and
Complaints on the incident reporting system (Ulysses)
Lead on the quality and safety department
communication including Bulletins, rotamaster notifications (where relevant)
Lead on the implementation and development of
the national patient safety incident reporting framework (PSIRF) and learning
from patient safety events (LFPSEs)
To support the Quality & Safety department
with logging and analysis of satisfaction surveys
To support the Quality & Safety Team with
complaints, in accordance with the organisations complaints policy.
To support the Quality & Safety Team in maintaining
the Ulysses database
Attending Quality & Safety meetings,
assisting in note taking, agenda and minutes preparation and dissemination
Planning and organisation of own time,
making decisions on prioritisation of
workload.
To assist with the uploading of the Clinical
Guardian (clinical auditing system) and chasing clinicians via e-mail to ensure
access to consider their feedback.
Responsible for the typing of telephone
transcripts as and when required.
Responsible for the general filing, scanning,
photocopying and general administrative duties required in the Quality &
Safety Team and in other departments where necessary.
To respect staff and patient confidentially at
all times.
Any other duties deemed necessary and relevant
to this position.
It is the employees obligation for maintaining
Information Governance regardless of their position. This includes permanent, temporary, bank
staff. Employees must adhere to all policies and procedures and other Information
Governance related documentation.
It is an employees responsibility to report any
level of risk they feel need acting upon by reporting the risk to their line
manager and in their absence completing a risk identification form and
submitting it to the Quality Assurance Compliance Officer.
Job description
Job responsibilities
To
support the Quality & Safety Manager within the department and assist in
any administrative duties within other departments as and when required.
To support the Quality & Safety Team with
the recording, analysis and updating of Significant Events, Incidents and
Complaints on the incident reporting system (Ulysses)
Lead on the quality and safety department
communication including Bulletins, rotamaster notifications (where relevant)
Lead on the implementation and development of
the national patient safety incident reporting framework (PSIRF) and learning
from patient safety events (LFPSEs)
To support the Quality & Safety department
with logging and analysis of satisfaction surveys
To support the Quality & Safety Team with
complaints, in accordance with the organisations complaints policy.
To support the Quality & Safety Team in maintaining
the Ulysses database
Attending Quality & Safety meetings,
assisting in note taking, agenda and minutes preparation and dissemination
Planning and organisation of own time,
making decisions on prioritisation of
workload.
To assist with the uploading of the Clinical
Guardian (clinical auditing system) and chasing clinicians via e-mail to ensure
access to consider their feedback.
Responsible for the typing of telephone
transcripts as and when required.
Responsible for the general filing, scanning,
photocopying and general administrative duties required in the Quality &
Safety Team and in other departments where necessary.
To respect staff and patient confidentially at
all times.
Any other duties deemed necessary and relevant
to this position.
It is the employees obligation for maintaining
Information Governance regardless of their position. This includes permanent, temporary, bank
staff. Employees must adhere to all policies and procedures and other Information
Governance related documentation.
It is an employees responsibility to report any
level of risk they feel need acting upon by reporting the risk to their line
manager and in their absence completing a risk identification form and
submitting it to the Quality Assurance Compliance Officer.
Person Specification
General Qualities
Essential
- Ability to work autonomously within defined procedures, seeking guidance from line manager as required
- Able to work well under pressure and to short deadlines, when required
- Team player
- Professionalism and maintaining confidentiality given the nature of the work
Qualifications
Essential
- Experience of working in an administrative role
- High degree of computer literacy using word, excel, outlook, PowerPoint
- Experience of communicating well with a range of audiences
Desirable
- Experience of working in the NHS
Experience
Essential
- Excellent written and verbal skills and the
- ability to communicate at all levels, both internally and externally
- Ability to work in a (busy) environment, where there is an unpredictable work pattern
- Ability to deal with complex, confidential and sensitive information in an appropriate manner
Person Specification
General Qualities
Essential
- Ability to work autonomously within defined procedures, seeking guidance from line manager as required
- Able to work well under pressure and to short deadlines, when required
- Team player
- Professionalism and maintaining confidentiality given the nature of the work
Qualifications
Essential
- Experience of working in an administrative role
- High degree of computer literacy using word, excel, outlook, PowerPoint
- Experience of communicating well with a range of audiences
Desirable
- Experience of working in the NHS
Experience
Essential
- Excellent written and verbal skills and the
- ability to communicate at all levels, both internally and externally
- Ability to work in a (busy) environment, where there is an unpredictable work pattern
- Ability to deal with complex, confidential and sensitive information in an appropriate manner
