Job summary
We are looking to increase our
existing team of experienced Clinical Practitioners (Nurses or Paramedics) to
join our dynamic team working on the CAS service on a bank basis. We have
various shifts available
24/7.
The
Clinical Assessment Service (CAS) involves patients receiving a clinical
triage/telephone post non-clinical call handling/algorithmic outcome via
NHS111/111 online or 999. Dispositions include:
- Low acuity ambulance (cat 3 and 4)
- Advised to attend ED outcomes/ETC outcomes.
- Same day Urgent face to face outcomes
- Some same day primary care dispositions.
These cases are digitally transferred to a clinical assessor in the Alliance
(Bardoc, GTD and Mastercall) for an enhanced clinical assessment.
As part of our
highly skilled team, you would play your part in managing urgent primary care
patients across a variety of services. We offer training and professional
development and youll be working with a multidisciplinary team of clinicians
including GPS, Advanced Clinical Practitioners, Nurses & Allied Health
Professionals.
Main duties of the job
- To provide remote clinical assessment via telephone and/or video to deliver a high standard of safe patient care in line with National Quality Requirements.
- To process calls as per Mastercall guidelines and provide a professional, courteous and efficient telephone service consistent with Mastercall standards for telephone triage to patients seeking medical assistance.
- To provide skilled and effective assessment of the patients presenting clinical need, through telephone and/or video consultation, throughout which the clinician is required to be accountable for using professional judgement at all times.
- To triage effectively and identify patients with emergency or urgent care needs requiring escalation, and provide routine care or self-care advice as necessary ensuring that patients have a safe and consistent outcome.
- To use critical thinking and effective communication skills to assess patients holistic needs and establish relevant cultural, social, economic factors in a respectful and non-judgemental manner.
- To identify and appropriately action clinical risks for medical / dental calls / health information in line with protocols.
- Provide appropriate health education and advice, signposting and referring to other relevant services as required.
About us
Mastercall Healthcare has over 25
years experience as an innovative, highly performing, award-winning Social
Enterprise organisation.
We are passionate about providing the
very best patient care at the very best place for the patient.
Our Social Value ethos commits us to
ensuring the very best use of the public pound, maximising the return on
investment of our commissioners, and supporting the NHS deliver affordable,
effective, safe patient centred services.
Our purpose is to ensure that we
deliver safe, high quality, patient centred services that support people to
live and age well. We are here to support our community and our health and
social care partners. We provide a range of highly effective urgent primary
care services that support hospital admission avoidance and early supported
discharge from hospital where clinically safe and appropriate.
Employee benefits include:
NHS
pension scheme
NHS
Fleet Cars
NHS blue
light card/ discount schemes
Flexible
and homeworking available once competency and proficiency has been demonstrated
Career
development
Competitive
rates of pay
Employee Assistance Programme
Generous
holiday entitlement, long service enhancements and with option to purchase
additional leave.
Wellbeing
schemes and more ...
Job description
Job responsibilities
- To provide remote clinical assessment via telephone and/or video to deliver a high standard of safe patient care in line with National Quality Requirements.
- To process calls as per Mastercall guidelines and provide a professional, courteous and efficient telephone service consistent with Mastercall standards for telephone triage to patients seeking medical assistance during the out of hours period.
- To provide skilled and effective assessment of patients presenting clinical need, throughout which the nurse is required to be accountable for using professional judgement at all times.
- To triage effectively and identify patients with emergency or urgent care needs requiring escalation and provide routine care or self-care advice as necessary ensuring that patients have a safe and consistent outcome.
- To use critical thinking and effective communication skills to assess patients holistic needs and establish relevant cultural, social, economic factors in a respectful and non - judgemental manner.
- To identify and appropriately action clinical risks for medical / dental calls / health information in line with protocols.
- Provide appropriate health education and advice, signposting and referring to other relevant services as required.
- To work with the team, assessing, examining, treating and managing patients with undifferentiated and undiagnosed health problems.
- Liaising with others to maintain and enhance a culture which promotes effective multidisciplinary team working, within the organisation and across the wider health economy.
- To provide care and advice to clients utilising evidence-based practice to promote effective treatment and health promotion.
- Acts as an autonomous practitioner within agreed protocols guided by organisational policies and within Scope of Professional Practice.
- As a member of the team, contributing ideas for service development to the management team.
- Contribute to the development, implementation and monitoring of policies, procedures and clinical guidelines as appropriate.
- Works under indirect supervision in the provision of care to clients, accessing the knowledge and skills of the team leader/clinical co-ordinator as required.
- The post holder should demonstrate flexibility and be able to work across a range of shift patterns and services, where appropriate.
Job description
Job responsibilities
- To provide remote clinical assessment via telephone and/or video to deliver a high standard of safe patient care in line with National Quality Requirements.
- To process calls as per Mastercall guidelines and provide a professional, courteous and efficient telephone service consistent with Mastercall standards for telephone triage to patients seeking medical assistance during the out of hours period.
- To provide skilled and effective assessment of patients presenting clinical need, throughout which the nurse is required to be accountable for using professional judgement at all times.
- To triage effectively and identify patients with emergency or urgent care needs requiring escalation and provide routine care or self-care advice as necessary ensuring that patients have a safe and consistent outcome.
- To use critical thinking and effective communication skills to assess patients holistic needs and establish relevant cultural, social, economic factors in a respectful and non - judgemental manner.
- To identify and appropriately action clinical risks for medical / dental calls / health information in line with protocols.
- Provide appropriate health education and advice, signposting and referring to other relevant services as required.
- To work with the team, assessing, examining, treating and managing patients with undifferentiated and undiagnosed health problems.
- Liaising with others to maintain and enhance a culture which promotes effective multidisciplinary team working, within the organisation and across the wider health economy.
- To provide care and advice to clients utilising evidence-based practice to promote effective treatment and health promotion.
- Acts as an autonomous practitioner within agreed protocols guided by organisational policies and within Scope of Professional Practice.
- As a member of the team, contributing ideas for service development to the management team.
- Contribute to the development, implementation and monitoring of policies, procedures and clinical guidelines as appropriate.
- Works under indirect supervision in the provision of care to clients, accessing the knowledge and skills of the team leader/clinical co-ordinator as required.
- The post holder should demonstrate flexibility and be able to work across a range of shift patterns and services, where appropriate.
Person Specification
Qualifications
Essential
- Registered nurse or allied health professional with valid registration
- Recognised minor illness practitioner qualification (university
- validated and credited course at level 6 or above) OR a significant
- portfolio of robust evidence to demonstrate competency in the
- assessment and management of minor illness in primary care for both
- children and adults.
Desirable
- Nurse / AHP degree Mentor/teaching qualification
- Clinical supervision training
- V300 Non-Medical Prescribing
Experience
Essential
- Minimum 5 years post registration experience.
- A broad Minor illness/ailment clinical experience
- Triage/prioritisation
- Leadership
- Extended scope skills relevant to unplanned, out of hours, community care Competent with use of PGDs
Desirable
- Formal Manchester Triage Training or equivalent Knowledge of community/public health Mental health experience.
- Minor Injury Experience.
- Clinical governance, quality, and safety experience
- Audit and Research
- Leading a team
- Process mapping/Service redesign
- Conflict resolution training
General Qualities
Essential
- Self-directed, motivated, enthusiastic, supportive, & approachable.
- Flexible approach.
- Dynamic problem solving.
- Excellent team player.
- Be a positive role model
- Works well under pressure.
- Always maintains quality of care with exemplary customer service approach to patient communication.
- Ensure every patient matters
- Work within own area of expertise.
- A strategic thinker able to provide novel solutions to challenges.
- Confident, compassionate, and caring professional.
- Willing to develop self and others to meet patients needs.
Person Specification
Qualifications
Essential
- Registered nurse or allied health professional with valid registration
- Recognised minor illness practitioner qualification (university
- validated and credited course at level 6 or above) OR a significant
- portfolio of robust evidence to demonstrate competency in the
- assessment and management of minor illness in primary care for both
- children and adults.
Desirable
- Nurse / AHP degree Mentor/teaching qualification
- Clinical supervision training
- V300 Non-Medical Prescribing
Experience
Essential
- Minimum 5 years post registration experience.
- A broad Minor illness/ailment clinical experience
- Triage/prioritisation
- Leadership
- Extended scope skills relevant to unplanned, out of hours, community care Competent with use of PGDs
Desirable
- Formal Manchester Triage Training or equivalent Knowledge of community/public health Mental health experience.
- Minor Injury Experience.
- Clinical governance, quality, and safety experience
- Audit and Research
- Leading a team
- Process mapping/Service redesign
- Conflict resolution training
General Qualities
Essential
- Self-directed, motivated, enthusiastic, supportive, & approachable.
- Flexible approach.
- Dynamic problem solving.
- Excellent team player.
- Be a positive role model
- Works well under pressure.
- Always maintains quality of care with exemplary customer service approach to patient communication.
- Ensure every patient matters
- Work within own area of expertise.
- A strategic thinker able to provide novel solutions to challenges.
- Confident, compassionate, and caring professional.
- Willing to develop self and others to meet patients needs.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
