MSI Reproductive Choices

Client Care Coordinator (Birmingham)

The closing date is 10 December 2025

Job summary

TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING

LINK;https://globaleur241.dayforcehcm.com/CandidatePortal/en-GB/msichoices/Posting/View/6981

PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK

Main duties of the job

Putting client centred care into practice requires the support of the entire organisation. We are seeking a passionate and committed Client Care Coordinator to join our team at our West Midlands centre. Here, you'll be part of a friendly team that empowers clients to make reproductive choices that are right for them.

About the Role

As a Client Care Coordinator, youll be the first point of contact for our clients, supporting them through their care journey. From phone consultations and data entry to reception duties and client liaison, youll play a vital role in delivering compassionate, client-centred care. This list is not exhaustive, and progression opportunities are based on competencies. You will receive bespoke training tailored to equip you in providing safe and effective abortion care to our clients.

About us

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

We have an exciting opportunity to join our national contact centre with hours that can truly compliment a great work life balance.

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Details

Date posted

05 November 2025

Pay scheme

Other

Salary

£24,523.79 to £26,044.40 a year (dependent on experience and skills)

Contract

Permanent

Working pattern

Full-time

Reference number

B0539-25-0186

Job locations

Washington House

Starley Way

Birmingham

B37 7GN


Job description

Job responsibilities

For more details about the role, please view the job description:https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator.pdf

Job description

Job responsibilities

For more details about the role, please view the job description:https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator.pdf

Person Specification

Experience

Desirable

  • Experience in customer service
Person Specification

Experience

Desirable

  • Experience in customer service

Employer details

Employer name

MSI Reproductive Choices

Address

Washington House

Starley Way

Birmingham

B37 7GN


Employer's website

https://www.msichoices.org.uk/careers/ (Opens in a new tab)

Employer details

Employer name

MSI Reproductive Choices

Address

Washington House

Starley Way

Birmingham

B37 7GN


Employer's website

https://www.msichoices.org.uk/careers/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Coordinator

megan downing

megan.downing@msichoices.org.uk

01454457422

Details

Date posted

05 November 2025

Pay scheme

Other

Salary

£24,523.79 to £26,044.40 a year (dependent on experience and skills)

Contract

Permanent

Working pattern

Full-time

Reference number

B0539-25-0186

Job locations

Washington House

Starley Way

Birmingham

B37 7GN


Privacy notice

MSI Reproductive Choices's privacy notice (opens in a new tab)