Contact Centre Training Lead

Job summary

TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING LINK;

https://globaleur232.dayforcehcm.com/CandidatePortal/en-GB/msichoices/Posting/View/169

PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK

Main duties of the job

Join our Silver award-winning national omni-channel Contact Centre and its affiliated hubs as the Contact Centre Training Lead. You'll play a crucial role in cultivating a culture of perpetual growth and advancement throughout all facets of Contact Centre Functions. With a team of over 200 members, our centre includes diverse teams and specialised client care coordinators (agents) overseeing various channels: inbound and outbound calls, emails, live chat, administration, test results, clinical nurses, and safeguarding.

Operating within the Quality Assurance segment of the Contact Centre, you'll be entrusted with the creation and execution of training materials and programs. This involves training new recruits and enhancing the skills of existing employees. The role necessitates the candidate must have experience in both in-person and hybrid training (travel to multiple sites is requisite for the role), experience of working within a contact centre, along with robust interpersonal, communication, and presentation abilities. Proficiency in conducting learning needs assessments and devising suitable solutions is vital.

About us

At MSI UK, we know that our most valuable asset is our people, and our success depends on our ability to do things well and enjoy what we do, as we provide the best possible care and support to our clients.

Being one of the worlds leading providers of sexual and reproductive healthcare, we have a simple vision: to empower clients to make the reproductive choices that are right for them. Only when choice is a reality for each of us, can we create a better, more equal world for everyone.

Our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us

Were proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.