Job summary
Putting client-centred care into practice requires the backing of the whole organisation, we are looking for a passionate and committed Client Care Coordinator to join our team within our Oxford centre.
Supporting within a clinical environment, we have well-established protocols and support systems that reinforce a values-driven organisational culture, with a focus on care and leaving no one behind.
Main duties of the job
The Client Care Coordinator role is made up mainly Administrative tasks which can include carrying out Phone Consultations, data processing, record archiving, reception desk management and liaising with clients during their care with MSI UK. This list is not exhaustive and progression opportunities are based on competencies.
As a Client Care Coordinator, you will be provided with bespoke training, tailored to equip you in assisting with safe and effective abortion care to our clients. Previous experience of working within sexual and reproductive health is not a requisite of this role.
Working within our main clinic you will be joining a friendly team of both clinical and non-clinical colleagues who empower our clients to make reproductive choices that are right for them.
About us
At MSI UK, we know that our most valuable asset is our people, and our success depends on our ability to do things well and enjoy what we do, as we provide the best possible care and support to our clients.
Being one of the worlds leading providers of sexual and reproductive healthcare, we have a simple vision: to empower clients to make the reproductive choices that are right for them. Only when choice is a reality for each of us, can we create a better, more equal world for everyone.
Our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.
We're proud to be a Disability Confident Level 2 equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
MSI Reproductive Choices is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
Job description
Job responsibilities
Location: Oxford
Hours: 37.5 hours
Contract type: Permanent
About Our Benefits Package
Financial
- Achievable opportunities for salary progression
- Market leading Aviva pension provider (up to 5% employer contribution)
- Over 4,000 perks and discounts through Blue Light card
- Up to £1000 salary sacrifice to purchase a bike tax free (including safety equipment)
- Up to £7000 annual season ticket loan for use on public transport
- Annual contribution towards eye test and glasses
Wellbeing
- Access to Employee Assistance Programme and Doctor Line through Westfield Health 24/7 access to a GP over the phone who can prescribe
- Accredited Mental Health First Aiders to support employees
- Competitive family friendly benefits to support your family and working life
- Potential for flexible working
- We celebrate our colleagues through our national Employee Recognition Programme
Personal Development
- Great opportunities to progress within the organisation
- Paid training provided to ensure you are fully equipped to perform within your role and beyond
- Develop your skills through an accredited apprenticeship programme
- Training and Development learning agreements available
We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered for this role?
Job description
Job responsibilities
Location: Oxford
Hours: 37.5 hours
Contract type: Permanent
About Our Benefits Package
Financial
- Achievable opportunities for salary progression
- Market leading Aviva pension provider (up to 5% employer contribution)
- Over 4,000 perks and discounts through Blue Light card
- Up to £1000 salary sacrifice to purchase a bike tax free (including safety equipment)
- Up to £7000 annual season ticket loan for use on public transport
- Annual contribution towards eye test and glasses
Wellbeing
- Access to Employee Assistance Programme and Doctor Line through Westfield Health 24/7 access to a GP over the phone who can prescribe
- Accredited Mental Health First Aiders to support employees
- Competitive family friendly benefits to support your family and working life
- Potential for flexible working
- We celebrate our colleagues through our national Employee Recognition Programme
Personal Development
- Great opportunities to progress within the organisation
- Paid training provided to ensure you are fully equipped to perform within your role and beyond
- Develop your skills through an accredited apprenticeship programme
- Training and Development learning agreements available
We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered for this role?
Person Specification
Skills required
Essential
- Ability to work independently and collectively within a team of both clinicians and non-clinicians
- Strong interpersonal communication skills for supporting our diverse client population
- Excellent record keeping, ability to archive and process data
- Ability to prioritise workloads accordingly and work from your own initiative
- Good IT skills (full training on internal programs will be provided)
Person Specification
Skills required
Essential
- Ability to work independently and collectively within a team of both clinicians and non-clinicians
- Strong interpersonal communication skills for supporting our diverse client population
- Excellent record keeping, ability to archive and process data
- Ability to prioritise workloads accordingly and work from your own initiative
- Good IT skills (full training on internal programs will be provided)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
