Client Care Coordinator

Job summary

If you are passionate and committed to providing great client care and enjoy speaking with a variety of individuals, then this is the role for you!

Here at MSI UK we know that dreams are powered by our ability to make choices - we are proud to be a leading provider of Reproductive Health Care. We have an exciting opportunity to join our national contact centre with hours that can truly compliment a great work life balance.

We operate a flexible hybrid model which means you can work from the comfort of your own home*. To provide the flexibility to our colleagues that we know is so important right now, you will be required to work just 2 shifts per month at our centre based in Manchester.

*Subject to a Risk Assessment and a minimum internet speed.

Main duties of the job

Working as a Client Care Coordinator your role will be varied as you will interact with our clients over the telephone and through our remote access channels. We are excited to be able to offer a salary increment once you complete all of the required training for the role we will be happy to tell you more about our great development opportunities at interview!

Previous experience of working within sexual and reproductive health is not a requisite of this role.

You will be joining a team of over 150 colleagues that work together across our four contact centre sites to deliver an efficient and safe service to our clients. Whether you choose to work predominately from home or within our office you will never be alone as we have a fantastic support network in place so that we all feel connected. Please note that this is a phone-based role.

You will be provided with bespoke training, tailored to your role to equip you in assisting with safe and effective abortion and vasectomy care to our clients.

If you want to make a difference and be a part of a global organisation that truly changes lives, then we want to hear from you.

About us

Only when choice is a reality for each of us, can we create a better, more equal world for everyone. Here at MSI Reproductive Choices UK we are proud to be a social enterprise that is changing the world for the better, we reinvest and donate our profits towards creating a positive social change across 37 countries globally.

As one of the world's leading providers of sexual and reproductive healthcare our aim is simple: to empower clients to make the reproductive choices that are right for them. That is what we mean by client-centred care.

At MSI, our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.

We're proud to be a Disability Confident Level 2 equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

MSI Reproductive Choices is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.