Midlands Air Ambulance Charity

Quality and Patient Safety Manager

The closing date is 25 July 2025

Job summary

The Quality and Patient Safety Manager is responsible for promoting and assuring patient safety and high standards of clinical quality within the organisation. This role leads on the development and implementation of quality improvement initiatives, clinical governance policies, and monitoring frameworks that enhance patient outcomes and reduce clinical risk. A key aspect of the role is to foster a culture of safety, learning, and continuous improvement across clinical and operations.

The post holder will provide expert advice and assurance to the Chief Executive Officer, Senior Leadership Team, and relevant Board sub-committee on matters of clinical quality, compliance, and patient safety. They will work closely with the Clinical Quality and Operations Director and collaborate with the Non-Clinical Quality Manager to ensure alignment and consistency in quality efforts.

Main duties of the job

The role also carries responsibility for Infection Prevention and Control (IPC), ensuring that legal requirements and sector best practices are applied effectively. In addition, the post holder will lead on all safeguarding matters related to clinical activities, acting as a key liaison for internal teams and external agencies to ensure a robust safeguarding framework is in place.

The Quality and Patient Safety Manager will hold a relevant clinical qualification and registration (e.g. HCPC registered Paramedic or Critical Care Paramedic) and bring substantial experience in clinical governance, incident investigation, and healthcare quality systems. While this role carries no direct line management responsibilities, it requires strong leadership and influence across multidisciplinary teams.

Please refer to the job description for full details of the main duties of this role.

About us

Midlands Air Ambulance Charity (MAAC) is an independent health care provider and is rated outstanding by the Care Quality Commission (CQC). We are responsible for for delivering pre-hospital emergency helicopter led service across the Midlands region - we proudly serve the diverse communities of Gloucestershire, Herefordshire, Shropshire, Staffordshire, Worcestershire and West Midlands.

Please refer to our website to learn more about our charity.

Midlands Air Ambulance Charity is the largest Air Ambulance Charity in England serving a population of nearly seven million over six counties. We are an established healthcare provider with over three decades of experience.

Date posted

03 July 2025

Pay scheme

Other

Salary

£45,000 a year (negotiable based on experience)

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0531-25-0000

Job locations

Midlands Air Ambulance Charity

Airbase Avenue

Neachley

Shifnal

Shropshire

TF11 8UR

Job description

Job responsibilities

Compliance Monitoring and Reporting Clinical Operations

Monitor and analyse clinical data to identify trends, support service development, and highlight areas for improvement.

Utilise RADAR Healthcare analytics and reporting functions to track compliance across audits, risks, tasks, and documentation.

Promote a culture of compliance and accountability, particularly regarding adherence to clinical policies and procedures.

Prepare concise audit and compliance reports for the Clinical Quality and Operations Director and Medical Director.

Provide clinical quality assurance reports to the Senior Leadership Team, Board, and sub-committees, highlighting any areas of concern.

Regulated Activities

Support compliance with Care Quality Commission regulatory standards to ensure the delivery of safe, person-centred care.

Submit statutory notifications for example Regulation 16a, RIDDOR, on behalf of the Registered Manager when authorised.

Contribute to CQC self-assessments, peer reviews, and preparation for inspections.

Assist in collating and presenting evidence to regulatory bodies during inspection or review.

Safeguarding

Act as the organisational lead for safeguarding within clinical operations.

Manage safeguarding cases, including referrals, child death notifications, and CDOP representation.

Maintain and respond to the clinical safeguarding inbox in a timely and appropriate manner.

Contribute to the development and dissemination of groupwide safeguarding policies and resources.

Generate safeguarding reports and ensure effective liaison with external safeguarding partners.

Document Control

Oversee clinical document lifecycle management, ensuring version control and accurate records in RADAR Healthcare.

Ensure timely communication and implementation of document updates across clinical teams.

Monitor compliance with documentation standards and report non-conformance.

Work with the Company Secretary to maintain governance-related documentation.

Audits and KPIs

Develop and maintain a comprehensive clinical and operational audit schedule.

Conduct or support audits based on clinical guidelines, SOPs, PGDs, or learning needs.

Use HEMSBase and other systems for clinical audit activity and performance reporting.

Review and assure the quality of completed audits, escalating issues as needed.

Benchmark clinical data and outcomes with external providers as required.

Patient Safety Events (Incidents, Concerns, and Complaints)

Promote open reporting and learning from patient safety events.

Design and oversee systems to investigate incidents, ensure follow-up, and share learning.

Ensure compliance with external incident reporting requirements.

Lead or support safety improvement initiatives, engaging both internal teams and external partners.

Act as a key contact for external stakeholders on safety and governance matters.

Risk Management

Maintain oversight of the clinical and patient safety risk register, ensuring risks are accurately assessed and reviewed.

Support the development and review of risk assessments.

Monitor outstanding risks or controls and ensure appropriate escalation.

Support planning and documentation of business continuity exercises.

Learning

Coordinate learning from incidents and governance activity using the RADAR Healthcare learning log.

Review and monitor actions arising from learning events to ensure timely completion.

Analyse themes and trends from learning data to support clinical development.

Review HM Coroner's reports for relevant learning and ensure dissemination.

Infection Prevention and Control (IPC)

Lead on IPC across the organisation, ensuring compliance with statutory guidance and best practice.

Collaborate with the IPC lead Director on group-wide IPC policy, compliance and reporting.

Monitor cleaning schedules, audit results, and contractor performance.

Investigate IPC incidents and implement appropriate learning and improvements.

Additional Duties

Contribute to the annual Education and Training Needs Analysis.

Lead or support task-and-finish projects, providing progress updates and managing project risks.

Develop process maps and workflows to support clinical efficiency and clarity.

Manage safety alerts and ensure appropriate action and documentation.

Provide oversight of RADAR Healthcare event categorisation and workflow allocation.

Support clinical innovation and the safe implementation of new equipment, medicines, and procedures.

Act as coordinator for internal or collaborative research projects.

Participate in and contribute to benchmarking exercises at both local and national levels.

The Charity is committed to safeguarding and promoting the welfare of all stakeholders. All post holders are subject to a satisfactory Disclosure and Barring Service check (DBS) and satisfactory employment references, as well as identification, prohibition, qualification and barred list checks, which will be required before commencing duties.