Eye Care Liaison Officer - Watford

Job summary

We areseekingan enthusiastic andprofessionalindividualto join our team asan Eye Care Liaison Officer ECLO.This role is rewarding but can be challenging, asECLOssupport peoplethroughsome of the hardest moments of their lives: fear, grief, adjustment, uncertainty.Youllalso be juggling multiple workstreams patient support, clinical relationships, admin, data, reporting, and the proactive promotion of the ECLO service.Youllthrive in afast-paceddynamic environment, responding effectively to immediate demands while staying organised and forwardfocusedwith long-term tasks.Theright person will be able toprovide steady, compassionate supportwhile still moving forward with practical next steps.

Main duties of the job

Key Requirements

• Demonstrable empathy,compassionand exceptional communication skills.

• Experience in a healthcare, socialcareor support role desirable.

• Ability to work independently, under pressureandmangingcompeting priorities.

• Strong organisational,problem-solvingand prioritisation skills.

• Excellent administrative skills, including the ability to manage multiple CRM systems across NHS,RNIB.

About us

HOW TO APPLY:

To be considered, candidatesare required tosubmittheir CV and a Supporting Statement which responds to the following:

What interests you about being an ECLO and what skills and qualities do you feel you would bring to the role?

Using examples, tell us about your experience in delivering advice or information services.

Using examples,demonstratehow you have worked with people using person-centred care approach.

Using examples, tell us how you have worked with colleagues across health, social care or community servicesdemonstratingyour understanding of eachprofessionalsrole.

Using examples and highlighting your communication styles and skills, tells us about your experience of influencing or motivating other professionals, resulting in positive outcomes for customers.

Using examples pleasedemonstrateyour IT Literacy, knowledge of Microsoft Office 365 and your understanding of the importance of Information Governance in handling customer records.