Eye Care Liaison Officer - North Middlesex

RNIB

Information:

This job is now closed

Job summary

Salary: £ 30,550

Contract type: Permanent Contract

Hours: 35

Location: Hybrid role, North Middlesex Hospital 3 days a week, working from home 2 days a week.

RNIB is pleased to announce this exciting opportunity to join our Eye Care Support Service in North Middlesex Hospital. This is a rewarding role providing the right individual the opportunity to make a difference every day working with people affected by sight loss.

You will provide critical emotional support, information and guidance face to face within a hospital setting, remotely via digital platforms and in community locations, as required. Each day you will support people affected by sight loss to identify their needs, access information and make informed choices which enable and empower them to maintain their independence.

Admin tasks are a large part of this role, you will create and input accurate patient records into a variety of databases and use Microsoft 365 each day.

For more information on what it's like to be an ECLO, please follow the links below:

RNIB's ECLO service - YouTube

RNIB Lifechangers Appeal TV ad - YouTube

A Day in the Life of an ECLO - RNIB Website

Main duties of the job

What we are looking for

You will have proven experience of delivering information and advice services working directly with the people you are supporting as well as maintaining professional relationships. Key to this role will be your excellent communication and relationship building skills with patients, clinicians and a wide range of cross sector partners.

You will have the ability to work in different hospital locations as required.

You should be confident to work on your own initiative, have excellent organisational skills and be a confident user of IT systems. Impeccable record keeping skills are also key to this role.

As an RNIB ECLO, you will also complete the RNIB & City University Eye Clinic Support Studies qualification: essential for the role, access to Clinical Supervision, peer support and the opportunity to support RNIBs priority of no diagnosis without support.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year plus bank holidays which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11 percent and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our website.

About us

Were the Royal National Institute of Blind People (RNIB) and were here for everyone affected by sight loss. Working for us means working for one of the UKs biggest charities,supporting almost two million people living with sight loss in the UK.

RNIB is leading the creation of a world where there are no barriers for people with sight loss. One of our key priorities is to ask people to see sight loss differently, reversing inaccurate perceptions and changing public behaviours so everyone expects equal participation from people with sight loss and the creation of a fully accessible society.

How to Apply

To be considered, you must respond to the questions in our short application form and submit your CV. If youre having difficulty applying, please contactHRSharedService@rnib.org.uk

Appointment is subject to an enhanced DBS/PVG/ACCESS NI check for engaging in regulated work with children and adults with sight loss.

Interviews will be held: 9thJanuary 2025 at North Middlesex Hospital

Date posted

04 December 2024

Pay scheme

Other

Salary

£30,550 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0526-24-0030

Job locations

North Middlesex Hospital Nhs Trust

Sterling Way

London

N18 1QX


Job description

Job responsibilities

Job Title: ECLO -Eye Care Liaison Officer

Job Level: M3

Directorate: Services

Department: Eye Care Support Service

Location: Hybrid, North Middlesex University Hospital 3 days a week, 2 days from home.

Type of Contract: Permanent

Hours: 35 hours per week

Reports to: ECLO Service Manager

Purpose of Job: This is an exciting opportunity to join the new RNIB Eye Care Support Service at North Middlesex University Hospital.

In this role, you will be a vital member of the team working directly with people diagnosed with conditions causing sight loss, their family members and carers. You will provide critical emotional support, information and guidance face to face within hospital settings, in community locations and via telephone or digital platforms as required.

Each day you will support people affected by sight loss to identify their needs, access information and make informed choices which enable and empower them to maintain their independence.

You will be critical in developing referral pathways and partnerships with Statutory and Third Sector partners, NHS Eye Care Services and community-based partners to develop referral routes, relationships and partnership working to support the needs of people living with a sight condition, their family members and carers attending eye clinics in in the London Boroughs for North Middlesex University Hospital.

Impact:

Line Management Responsibility

No Line management responsibility

Financial Responsibility:

No budget responsibility.

Decision Making Responsibility:

Required to make judgements and to solve problems within discipline and within defined area.

Main Accountabilities:

1. Provide advice, information, practical and emotional support, to people of all ages affected by sight loss.

2. Provide a person-centred screening of needs by telephone, in person and via digital platforms, ensuring those affected by sight loss feel more confident about where and how to get support, advice and guidance, signposting and referring patients to a wide range of services and organisations, as identified in the screening of needs.

3. Develop positive working relationships to establish and maintain referral routes with a range of health, statutory and third sector organisations.

4. Provide basic visual awareness training to eye clinic staff and others as required.

5. To provide information and guidance on the certification and registration process for people with sight loss. To support eye clinic staff with the processing of the Certificate of Visual Impairment (CVI)

6. Maintain an up-to-date and comprehensive information resource relating to services available for people with sight loss.

7. Support patient's, family and carers with advice on falls prevention and refer to available services where appropriate.

8. When needed, act as an advocate for patients to navigate the complexities of the sight loss pathway to ensure they receive appropriate services.

9. Collate and maintain accurate patient records and input quality data using multiple IT systems. Undertaking high-quality case recording in line with the highest standards and best practice principles and ensuring compliance with all GDPR and information governance policies and procedures.

10. Engage patients, their family members or carers to gather feedback on the ECLO service. Positively contribute to RNIB evaluation, monitoring and continuous improvement of the service.

11. Attend clinical audit meetings, steering groups, forums and other events to promote the benefits of the service.

12. Positively contribute to a range of local and national ECLO team meetings, networks, training and information events. Attend mandatory ECLO seminars and take responsibility for own CPD.

13. Ensure that specific safeguarding risks, GDPR and regulatory requirements are understood, applied and managed in line with relevant NHS and RNIB policies.

14. Support volunteers within the ECLO service and wider RNIB activities, where appropriate

General:

1. Undertake any other duties commensurate with the post.

2. Adhere to all RNIB policies and procedures.

3. In addition to the safeguarding induction information, you will receive when you join RNIB, you are required to complete mandatory safeguarding training.

General

The following points are common to all job descriptions:

1. Undertake any other duties commensurate with the post.

2. Adhere to all RNIB policies and procedures.

3. In addition to the safeguarding induction information, you will receive when you join RNIB you are required to complete safeguarding training, this must be completed within four weeks of joining RNIB.

4. Safeguarding of Vulnerable Adults

To complete training on Safeguarding of Vulnerable Adults and be able to understand and implement the training accordance with Safeguarding policies and procedures.

Taking responsibility for reporting any safeguarding concerns to the Safeguarding Team and Line Manager.

Person Specification -1 Specialist Knowledge, Skills and Experience

1.1 Proven experience of delivering information and advice services, preferably within a health, social care or community setting.

1.2 Demonstrable experience of delivering person-centred support to customers and their family and carers.

1.3 Demonstrable experience of working in health, social care or community support services and understanding the functions of their practitioners.

1.4 Proven advanced communication skills, including positively influencing other professionals across health, social care or community services.

1.5 Demonstrable IT literacy with proven experience of working with Office 365 and bespoke systems whilst adhering to GDPR Information Governance Policies and maintaining appropriate customer records.

2 Planning and Organisational skills

2.1 Ability to organise and manage time effectively and to prioritise workload in order to meet deadlines.

2.2 Flexibility and adaptability in order to meet the demands of the role and to work within varying locations and different settings.

2.3 Self-motivation and an ability to work independently and on own initiative.

3 Communication skills

3.1 Ability to communicate clearly and effectively in a structured way and with a range of individuals, both verbally and in writing.

3.2 Experience of the preparation and delivery of presentations to varied audiences in a manner which meets their needs.

3.3 Ability to listen to and have empathy with patients whilst remaining impartial and non-judgemental.

3.4 For ECLOs working in Wales the ability to speak Welsh is desirable but not essential.

4 Equality, Diversity and Inclusion

RNIB expects an understanding of and demonstrated commitment to its Equality Diversity and Policy and to ensure all activities and behaviours are consistent with the Equality, Diversity and Inclusion Policy. This includes all staff activities and their interface with all employees, customers and service users.

5 Special Conditions

5.1 RNIB & City University Eye Clinic Support Studies qualification, or a willingness to undertake and obtain the qualification is essential.

5.2 Adhering to the RNIB ECLO Services Quality Framework and Practice Guidelines.

5.3 Must be prepared to travel and attend meetings and training as required which may involve occasional overnight stays.

5.4 Appointment is subject to an Enhanced DBS check/PVG checks, as appropriate.

Safeguarding is everyone's responsibility. Safeguarding is about preventing and stopping both the risks and experience of abuse or neglect, while at the same time making sure we promote people's wellbeing.

It is fundamental to high quality health and social care services. You must always be vigilant in your role and if you are concerned about a child or vulnerable adult report your concerns immediately following the processes set out in the RNIB child and adult protection procedures.

Job description

Job responsibilities

Job Title: ECLO -Eye Care Liaison Officer

Job Level: M3

Directorate: Services

Department: Eye Care Support Service

Location: Hybrid, North Middlesex University Hospital 3 days a week, 2 days from home.

Type of Contract: Permanent

Hours: 35 hours per week

Reports to: ECLO Service Manager

Purpose of Job: This is an exciting opportunity to join the new RNIB Eye Care Support Service at North Middlesex University Hospital.

In this role, you will be a vital member of the team working directly with people diagnosed with conditions causing sight loss, their family members and carers. You will provide critical emotional support, information and guidance face to face within hospital settings, in community locations and via telephone or digital platforms as required.

Each day you will support people affected by sight loss to identify their needs, access information and make informed choices which enable and empower them to maintain their independence.

You will be critical in developing referral pathways and partnerships with Statutory and Third Sector partners, NHS Eye Care Services and community-based partners to develop referral routes, relationships and partnership working to support the needs of people living with a sight condition, their family members and carers attending eye clinics in in the London Boroughs for North Middlesex University Hospital.

Impact:

Line Management Responsibility

No Line management responsibility

Financial Responsibility:

No budget responsibility.

Decision Making Responsibility:

Required to make judgements and to solve problems within discipline and within defined area.

Main Accountabilities:

1. Provide advice, information, practical and emotional support, to people of all ages affected by sight loss.

2. Provide a person-centred screening of needs by telephone, in person and via digital platforms, ensuring those affected by sight loss feel more confident about where and how to get support, advice and guidance, signposting and referring patients to a wide range of services and organisations, as identified in the screening of needs.

3. Develop positive working relationships to establish and maintain referral routes with a range of health, statutory and third sector organisations.

4. Provide basic visual awareness training to eye clinic staff and others as required.

5. To provide information and guidance on the certification and registration process for people with sight loss. To support eye clinic staff with the processing of the Certificate of Visual Impairment (CVI)

6. Maintain an up-to-date and comprehensive information resource relating to services available for people with sight loss.

7. Support patient's, family and carers with advice on falls prevention and refer to available services where appropriate.

8. When needed, act as an advocate for patients to navigate the complexities of the sight loss pathway to ensure they receive appropriate services.

9. Collate and maintain accurate patient records and input quality data using multiple IT systems. Undertaking high-quality case recording in line with the highest standards and best practice principles and ensuring compliance with all GDPR and information governance policies and procedures.

10. Engage patients, their family members or carers to gather feedback on the ECLO service. Positively contribute to RNIB evaluation, monitoring and continuous improvement of the service.

11. Attend clinical audit meetings, steering groups, forums and other events to promote the benefits of the service.

12. Positively contribute to a range of local and national ECLO team meetings, networks, training and information events. Attend mandatory ECLO seminars and take responsibility for own CPD.

13. Ensure that specific safeguarding risks, GDPR and regulatory requirements are understood, applied and managed in line with relevant NHS and RNIB policies.

14. Support volunteers within the ECLO service and wider RNIB activities, where appropriate

General:

1. Undertake any other duties commensurate with the post.

2. Adhere to all RNIB policies and procedures.

3. In addition to the safeguarding induction information, you will receive when you join RNIB, you are required to complete mandatory safeguarding training.

General

The following points are common to all job descriptions:

1. Undertake any other duties commensurate with the post.

2. Adhere to all RNIB policies and procedures.

3. In addition to the safeguarding induction information, you will receive when you join RNIB you are required to complete safeguarding training, this must be completed within four weeks of joining RNIB.

4. Safeguarding of Vulnerable Adults

To complete training on Safeguarding of Vulnerable Adults and be able to understand and implement the training accordance with Safeguarding policies and procedures.

Taking responsibility for reporting any safeguarding concerns to the Safeguarding Team and Line Manager.

Person Specification -1 Specialist Knowledge, Skills and Experience

1.1 Proven experience of delivering information and advice services, preferably within a health, social care or community setting.

1.2 Demonstrable experience of delivering person-centred support to customers and their family and carers.

1.3 Demonstrable experience of working in health, social care or community support services and understanding the functions of their practitioners.

1.4 Proven advanced communication skills, including positively influencing other professionals across health, social care or community services.

1.5 Demonstrable IT literacy with proven experience of working with Office 365 and bespoke systems whilst adhering to GDPR Information Governance Policies and maintaining appropriate customer records.

2 Planning and Organisational skills

2.1 Ability to organise and manage time effectively and to prioritise workload in order to meet deadlines.

2.2 Flexibility and adaptability in order to meet the demands of the role and to work within varying locations and different settings.

2.3 Self-motivation and an ability to work independently and on own initiative.

3 Communication skills

3.1 Ability to communicate clearly and effectively in a structured way and with a range of individuals, both verbally and in writing.

3.2 Experience of the preparation and delivery of presentations to varied audiences in a manner which meets their needs.

3.3 Ability to listen to and have empathy with patients whilst remaining impartial and non-judgemental.

3.4 For ECLOs working in Wales the ability to speak Welsh is desirable but not essential.

4 Equality, Diversity and Inclusion

RNIB expects an understanding of and demonstrated commitment to its Equality Diversity and Policy and to ensure all activities and behaviours are consistent with the Equality, Diversity and Inclusion Policy. This includes all staff activities and their interface with all employees, customers and service users.

5 Special Conditions

5.1 RNIB & City University Eye Clinic Support Studies qualification, or a willingness to undertake and obtain the qualification is essential.

5.2 Adhering to the RNIB ECLO Services Quality Framework and Practice Guidelines.

5.3 Must be prepared to travel and attend meetings and training as required which may involve occasional overnight stays.

5.4 Appointment is subject to an Enhanced DBS check/PVG checks, as appropriate.

Safeguarding is everyone's responsibility. Safeguarding is about preventing and stopping both the risks and experience of abuse or neglect, while at the same time making sure we promote people's wellbeing.

It is fundamental to high quality health and social care services. You must always be vigilant in your role and if you are concerned about a child or vulnerable adult report your concerns immediately following the processes set out in the RNIB child and adult protection procedures.

Person Specification

Knowledge and skills

Essential

  • As part of your application, candidates must answer the following questions (based on the first section of the person specification), which you can then submit as your supporting statement. These questions form part of the application form on our website however, are manually attached on the NHS website. Please respond if applying through the NHS website: Question 1 What interests you about being an ECLO and what skills and qualities do you feel you would bring to the role? Question 2 - Using examples, tell us about your experience in delivering advice or information services. Question 3 - Using examples, demonstrate how you have worked with people using person-centred care approach. Question 4 - Using examples, tell us how you have worked with colleagues across health, social care or community services demonstrating your understanding of each professionals role. Question 5 - Using examples and highlighting your communication styles and skills, tells us about your experience of influencing or motivating other professionals, resulting in positive outcomes for customers. Question 6 - Using examples please demonstrate your IT Literacy, knowledge of Microsoft Office 365 and your understanding of the importance of Information Governance in handling customer records.

Qualifications

Essential

  • As part of your application, candidates must answer the following questions (based on the first section of the person specification), which you can then submit as your supporting statement. These questions form part of the application form on our website however, are manually attached on the NHS website. Please respond if applying through the NHS website: Question 1 What interests you about being an ECLO and what skills and qualities do you feel you would bring to the role? Question 2 - Using examples, tell us about your experience in delivering advice or information services. Question 3 - Using examples, demonstrate how you have worked with people using person-centred care approach. Question 4 - Using examples, tell us how you have worked with colleagues across health, social care or community services demonstrating your understanding of each professionals role. Question 5 - Using examples and highlighting your communication styles and skills, tells us about your experience of influencing or motivating other professionals, resulting in positive outcomes for customers. Question 6 - Using examples please demonstrate your IT Literacy, knowledge of Microsoft Office 365 and your understanding of the importance of Information Governance in handling customer records.

Experience

Essential

  • Person Specification 1Specialist Knowledge, Skills and Experience 1.1Proven experience of delivering information and advice services; preferably within a health, social care or community setting. 1.2Demonstrable experience of delivering person-centred support to customers and their family and carers. 1.3Demonstrable experience of working in health, social care or community support services and understanding the functions of their practitioners. 1.4Proven advanced communication skills, including positively influencing other professionals across health, social care or community services. Demonstrable IT literacy with proven experience of working with Office 365 and bespoke systems whilst adhering to GDPR Information Governance Policies and maintaining appropriate customer records.
Person Specification

Knowledge and skills

Essential

  • As part of your application, candidates must answer the following questions (based on the first section of the person specification), which you can then submit as your supporting statement. These questions form part of the application form on our website however, are manually attached on the NHS website. Please respond if applying through the NHS website: Question 1 What interests you about being an ECLO and what skills and qualities do you feel you would bring to the role? Question 2 - Using examples, tell us about your experience in delivering advice or information services. Question 3 - Using examples, demonstrate how you have worked with people using person-centred care approach. Question 4 - Using examples, tell us how you have worked with colleagues across health, social care or community services demonstrating your understanding of each professionals role. Question 5 - Using examples and highlighting your communication styles and skills, tells us about your experience of influencing or motivating other professionals, resulting in positive outcomes for customers. Question 6 - Using examples please demonstrate your IT Literacy, knowledge of Microsoft Office 365 and your understanding of the importance of Information Governance in handling customer records.

Qualifications

Essential

  • As part of your application, candidates must answer the following questions (based on the first section of the person specification), which you can then submit as your supporting statement. These questions form part of the application form on our website however, are manually attached on the NHS website. Please respond if applying through the NHS website: Question 1 What interests you about being an ECLO and what skills and qualities do you feel you would bring to the role? Question 2 - Using examples, tell us about your experience in delivering advice or information services. Question 3 - Using examples, demonstrate how you have worked with people using person-centred care approach. Question 4 - Using examples, tell us how you have worked with colleagues across health, social care or community services demonstrating your understanding of each professionals role. Question 5 - Using examples and highlighting your communication styles and skills, tells us about your experience of influencing or motivating other professionals, resulting in positive outcomes for customers. Question 6 - Using examples please demonstrate your IT Literacy, knowledge of Microsoft Office 365 and your understanding of the importance of Information Governance in handling customer records.

Experience

Essential

  • Person Specification 1Specialist Knowledge, Skills and Experience 1.1Proven experience of delivering information and advice services; preferably within a health, social care or community setting. 1.2Demonstrable experience of delivering person-centred support to customers and their family and carers. 1.3Demonstrable experience of working in health, social care or community support services and understanding the functions of their practitioners. 1.4Proven advanced communication skills, including positively influencing other professionals across health, social care or community services. Demonstrable IT literacy with proven experience of working with Office 365 and bespoke systems whilst adhering to GDPR Information Governance Policies and maintaining appropriate customer records.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

RNIB

Address

North Middlesex Hospital Nhs Trust

Sterling Way

London

N18 1QX


Employer's website

https://www.rnib.org.uk/ (Opens in a new tab)

Employer details

Employer name

RNIB

Address

North Middlesex Hospital Nhs Trust

Sterling Way

London

N18 1QX


Employer's website

https://www.rnib.org.uk/ (Opens in a new tab)

For questions about the job, contact:

Laura Wilson

laura.wilson@rnib.org.uk

07923442356

Date posted

04 December 2024

Pay scheme

Other

Salary

£30,550 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0526-24-0030

Job locations

North Middlesex Hospital Nhs Trust

Sterling Way

London

N18 1QX


Supporting documents

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