Job summary
Salary:£30,550
Contract type:Permanent Contract
Hours:Mon-Fri 8:30-16:30
Location: Amersham Hospital (with an expectation to sometimes work out of Wycombe Hospital)
Were the Royal National Institute of Blind People (RNIB) and were here for everyone affected by sight loss. Working for us means working for one of the UKsbiggest charities, supporting almost two million people living with sight loss in the UK.
RNIB is leading the creation of a world where there are no barriers for people with sight loss. One of our key priorities is to ask people to see sight loss differently, reversing inaccurate perceptions and changing public behaviours so everyone expects equal participation from people with sight loss and the creation of a fully accessible society.
RNIB is pleased to announce this exciting opportunity to join our Eye Care Support Service inAmersham Hospital. This is a rewarding role providing the right individual the opportunity to make a difference every day working with people affected by sight loss.
You will provide critical emotional support, information and guidance face to face within a hospital setting, remotely via digital platforms and in community locations, as required. Each day you will support people affected by sight loss to identify their needs, access information and make informed choices which enable and empower them to maintain their independence.
Main duties of the job
Admin tasks are a large part of this role, you will create and input accurate patient records into a variety of databases and use Microsoft 365 each day.
hat we are looking for
You will have proven experience of delivering information and advice services working directly with the people you are supporting as well as maintaining professional relationships. Key to this role will be your excellent communication and relationship building skills with patients, clinicians and a wide range of cross sector partners.
You will have the ability to work in different hospital locations as required.
You should be confident to work on your own initiative, have excellent organisational skills and be a confident user of IT systems. Impeccable record keeping skills are also key to this role.
As an RNIB ECLO, you will also complete the RNIB & City University Eye Clinic Support Studies qualification: essential for the role, access to Clinical Supervision, peer support and the opportunity to support RNIBs priority of no diagnosis without support.
What We Offer
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.
About us
We're the Royal
National Institute of Blind People (RNIB) and we're here for everyone affected
by sight loss. Working for us means working for one of the UK's biggest
charities, supporting almost two million people living with sight loss in the
UK.
HOW TO APPLY:
To be considered,
candidates are required to submit their CV and a Supporting Statement which
responds to the following:
Question 1What
interests you about being an ECLO and what skills and qualities do you feel you
would bring to the role?
Question 2 -Using
examples, tell us about your experience in delivering advice or information
services.
Question 3 -Using
examples, demonstrate how you have worked with people using person-centred care
approach.
Question 4 -Using
examples, tell us how you have worked with colleagues across health, social
care or community services demonstrating your understanding of each
professionals role.
Question 5 -Using
examples and highlighting your communication styles and skills, tells us about
your experience of influencing or motivating other professionals, resulting in
positive outcomes for customers.
Question 6 -Using
examples please demonstrate your IT Literacy, knowledge of Microsoft Office 365
and your understanding of the importance of Information Governance in handling
customer records.
Job description
Job responsibilities
Job Level: M3
Directorate: Services
Department: Eye Care Support Service
Location: Amersham Hospital (with an expectation
to sometimes work out of Wycombe Hospital)
Type of Contract: Permanent
Hours: 35
Reports to: ECLO Service Manager
Purpose of Job:
This is an
exciting opportunity to join RNIBs Eye Care Support Service at Amersham
Hospital.
In this role,
you will be a vital member of the team working directly with people diagnosed
with conditions causing sight loss, their family members
and carers. You will provide critical emotional support, information and
guidance face to face within hospital settings, in community locations and via
telephone or digital platforms as required.
Each day you
will support people affected by sight loss to identify their needs, access
information and make informed choices which enable and empower them to maintain
their independence.
You will be critical in developing referral
pathways and partnerships with Statutory and Third Sector partners, NHS Eye
Care Services and community-based partners to develop referral routes,
relationships and partnership working to support the needs of people living
with a sight condition in Buckinghamshire.
Financial Responsibility:
No budget responsibility.
Decision Making Responsibility:
Required to make judgements and to solve problems
within discipline and within defined area.
Main Accountabilities:
1.
Provide advice, information, practical and
emotional support, to people of all ages affected by sight loss.
2.
Provide a person-centred screening of needs by
telephone, in person and via digital platforms, ensuring those affected by
sight loss feel more confident about where and how to get support, advice and
guidance, signposting and referring patients to a wide range of services and
organisations, as identified in the screening of needs.
3.
Develop positive working relationships to establish and maintain referral routes with a range of health,
statutory and third sector organisations.
4.
Provide basic visual awareness training to eye
clinic staff and others as required.
5.
To provide information
and guidance on the certification and registration process for people with
sight loss. To support eye clinic staff with the processing of the Certificate
of Visual Impairment (CVI)
6.
Maintain an up-to-date and comprehensive
information resource relating to services available for people with sight loss.
7.
Support patients, family and carers with advice on
falls prevention and refer to available services where appropriate.
8.
When needed, act as an advocate for patients to
navigate the complexities of the sight loss pathway to ensure they receive
appropriate services.
9.
Collate and maintain accurate patient records,
inputting quality data, using multiple IT systems. Undertake high-quality case
recording in line with the highest standards and best practice principles, whilst
ensuring compliance with all GDPR and information governance policies and
procedures.
10. Engage patients,
their family members or carers to gather feedback on the ECLO service.
Positively contribute to RNIB evaluation, monitoring and continuous improvement
of the service.
11. Attend clinical
audit meetings, steering groups, forums and other events to promote the
benefits of the service.
12. Positively
contribute to a range of local and national ECLO team meetings, networks,
training and information events. Attend mandatory ECLO seminars and take
responsibility for own CPD.
13. Ensure that
specific safeguarding risks, GDPR and regulatory requirements are understood,
applied and managed in line with relevant NHS and RNIB policies.
14. Support volunteers
within the ECLO service and wider RNIB activities, where appropriate.
General
The following points are common to all job
descriptions:
1.
Undertake any other duties commensurate with the post
2.
Adhere to all RNIB policies and procedures
3.
Safeguarding of Vulnerable Adults
To complete training on Safeguarding of Vulnerable Adults and be able
to understand and implement the training accordance with Safeguarding policies
and procedures.
Taking responsibility for reporting any safeguarding concerns to
the Safeguarding Team and Line Manager.
Job description
Job responsibilities
Job Level: M3
Directorate: Services
Department: Eye Care Support Service
Location: Amersham Hospital (with an expectation
to sometimes work out of Wycombe Hospital)
Type of Contract: Permanent
Hours: 35
Reports to: ECLO Service Manager
Purpose of Job:
This is an
exciting opportunity to join RNIBs Eye Care Support Service at Amersham
Hospital.
In this role,
you will be a vital member of the team working directly with people diagnosed
with conditions causing sight loss, their family members
and carers. You will provide critical emotional support, information and
guidance face to face within hospital settings, in community locations and via
telephone or digital platforms as required.
Each day you
will support people affected by sight loss to identify their needs, access
information and make informed choices which enable and empower them to maintain
their independence.
You will be critical in developing referral
pathways and partnerships with Statutory and Third Sector partners, NHS Eye
Care Services and community-based partners to develop referral routes,
relationships and partnership working to support the needs of people living
with a sight condition in Buckinghamshire.
Financial Responsibility:
No budget responsibility.
Decision Making Responsibility:
Required to make judgements and to solve problems
within discipline and within defined area.
Main Accountabilities:
1.
Provide advice, information, practical and
emotional support, to people of all ages affected by sight loss.
2.
Provide a person-centred screening of needs by
telephone, in person and via digital platforms, ensuring those affected by
sight loss feel more confident about where and how to get support, advice and
guidance, signposting and referring patients to a wide range of services and
organisations, as identified in the screening of needs.
3.
Develop positive working relationships to establish and maintain referral routes with a range of health,
statutory and third sector organisations.
4.
Provide basic visual awareness training to eye
clinic staff and others as required.
5.
To provide information
and guidance on the certification and registration process for people with
sight loss. To support eye clinic staff with the processing of the Certificate
of Visual Impairment (CVI)
6.
Maintain an up-to-date and comprehensive
information resource relating to services available for people with sight loss.
7.
Support patients, family and carers with advice on
falls prevention and refer to available services where appropriate.
8.
When needed, act as an advocate for patients to
navigate the complexities of the sight loss pathway to ensure they receive
appropriate services.
9.
Collate and maintain accurate patient records,
inputting quality data, using multiple IT systems. Undertake high-quality case
recording in line with the highest standards and best practice principles, whilst
ensuring compliance with all GDPR and information governance policies and
procedures.
10. Engage patients,
their family members or carers to gather feedback on the ECLO service.
Positively contribute to RNIB evaluation, monitoring and continuous improvement
of the service.
11. Attend clinical
audit meetings, steering groups, forums and other events to promote the
benefits of the service.
12. Positively
contribute to a range of local and national ECLO team meetings, networks,
training and information events. Attend mandatory ECLO seminars and take
responsibility for own CPD.
13. Ensure that
specific safeguarding risks, GDPR and regulatory requirements are understood,
applied and managed in line with relevant NHS and RNIB policies.
14. Support volunteers
within the ECLO service and wider RNIB activities, where appropriate.
General
The following points are common to all job
descriptions:
1.
Undertake any other duties commensurate with the post
2.
Adhere to all RNIB policies and procedures
3.
Safeguarding of Vulnerable Adults
To complete training on Safeguarding of Vulnerable Adults and be able
to understand and implement the training accordance with Safeguarding policies
and procedures.
Taking responsibility for reporting any safeguarding concerns to
the Safeguarding Team and Line Manager.
Person Specification
Qualifications
Essential
- Person Specification
- 1Specialist Knowledge, Skills and Experience
- 1.1Proven experience of delivering information and advice services, preferably within a health, social care or community setting.
- 1.2Demonstrable experience of delivering person-centred support to customers and their family and carers.
- 1.3Demonstrable experience of working in health, social care or community support services and understanding the functions of their practitioners.
- 1.4Proven advanced communication skills, including positively influencing other professionals across health, social care or community services.
- 1.5Demonstrable IT literacy with proven experience of working with Office 365 and bespoke systems whilst adhering to GDPR Information Governance Policies and maintaining appropriate customer records.
- 2Planning and Organisational skills
- 2.1Ability to organise and manage time effectively and to prioritise workload in order to meet deadlines.
- 2.2Flexibility and adaptability in order to meet the demands of the role and to work within varying locations and different settings.
- 2.3Self-motivation and an ability to work independently and on own initiative.
- 3Communication skills
- 3.1Ability to communicate clearly and effectively in a structured way and with a range of individuals, both verbally and in writing.
- 3.2Experience of the preparation and delivery of presentations to varied audiences in a manner which meets their needs.
- 3.3Ability to listen to and have empathy with patients whilst remaining impartial and non-judgemental.
- 3.4For ECLOs working in Wales the ability to speak Welsh is desirable but not essential.
- 4Equality, Diversity and Inclusion
- RNIB expects an understanding of and demonstrated commitment to its Equality Diversity and Policy and to ensure all activities and behaviours are consistent with the Equality, Diversity and Inclusion Policy. This includes all staff activities and their interface with all employees, customers and service users.
- RNIB expects an ability to understand and demonstrate commitment to its Equal Opportunities Policy and to ensure all activities are consistent with the Equal Opportunities Policy. This includes all staff activities and their interface with all employees, customers and service users.
- 5Special Conditions
- 5.1RNIB & City University Eye Clinic Support Studies qualification, or a willingness to undertake and obtain the qualification is essential
- 5.2Adhering to the RNIB ECLO Services Quality Framework and Practice Guidelines.
- 5.3Must be prepared to travel and attend meetings and training as required which may involve occasional overnight stays.
- 5.4Appointment is subject to an Enhanced DBS check/PVG checks, as appropriate.
- Safeguarding is everyone's responsibility. Safeguarding is about preventing and stopping both the risks and experience of abuse or neglect, while at the same time making sure we promote people's wellbeing.
- It is fundamental to high quality health and social care services. You must always be vigilant in your role and if you are concerned about a child or vulnerable adult report your concerns immediately following the processes set out in the RNIB child and adult protection procedures.
Person Specification
Qualifications
Essential
- Person Specification
- 1Specialist Knowledge, Skills and Experience
- 1.1Proven experience of delivering information and advice services, preferably within a health, social care or community setting.
- 1.2Demonstrable experience of delivering person-centred support to customers and their family and carers.
- 1.3Demonstrable experience of working in health, social care or community support services and understanding the functions of their practitioners.
- 1.4Proven advanced communication skills, including positively influencing other professionals across health, social care or community services.
- 1.5Demonstrable IT literacy with proven experience of working with Office 365 and bespoke systems whilst adhering to GDPR Information Governance Policies and maintaining appropriate customer records.
- 2Planning and Organisational skills
- 2.1Ability to organise and manage time effectively and to prioritise workload in order to meet deadlines.
- 2.2Flexibility and adaptability in order to meet the demands of the role and to work within varying locations and different settings.
- 2.3Self-motivation and an ability to work independently and on own initiative.
- 3Communication skills
- 3.1Ability to communicate clearly and effectively in a structured way and with a range of individuals, both verbally and in writing.
- 3.2Experience of the preparation and delivery of presentations to varied audiences in a manner which meets their needs.
- 3.3Ability to listen to and have empathy with patients whilst remaining impartial and non-judgemental.
- 3.4For ECLOs working in Wales the ability to speak Welsh is desirable but not essential.
- 4Equality, Diversity and Inclusion
- RNIB expects an understanding of and demonstrated commitment to its Equality Diversity and Policy and to ensure all activities and behaviours are consistent with the Equality, Diversity and Inclusion Policy. This includes all staff activities and their interface with all employees, customers and service users.
- RNIB expects an ability to understand and demonstrate commitment to its Equal Opportunities Policy and to ensure all activities are consistent with the Equal Opportunities Policy. This includes all staff activities and their interface with all employees, customers and service users.
- 5Special Conditions
- 5.1RNIB & City University Eye Clinic Support Studies qualification, or a willingness to undertake and obtain the qualification is essential
- 5.2Adhering to the RNIB ECLO Services Quality Framework and Practice Guidelines.
- 5.3Must be prepared to travel and attend meetings and training as required which may involve occasional overnight stays.
- 5.4Appointment is subject to an Enhanced DBS check/PVG checks, as appropriate.
- Safeguarding is everyone's responsibility. Safeguarding is about preventing and stopping both the risks and experience of abuse or neglect, while at the same time making sure we promote people's wellbeing.
- It is fundamental to high quality health and social care services. You must always be vigilant in your role and if you are concerned about a child or vulnerable adult report your concerns immediately following the processes set out in the RNIB child and adult protection procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
