RNIB

Eye Care Liaison Officer (ECLO)

Information:

This job is now closed

Job summary

Salary:£17,676 per year (£28,965 full time equivalent)Contract type:Permanent, Part-timeHours:21.36 per weekLocation: Southport & Ormskirk Hospital TrustClosing date:Sunday 6th August 2023

RNIB Eye Clinic Support Service are pleased to announce this exciting opportunity to join their North West team as an Eye Care Liaison Officer(ECLO).

In this role, you will be a vital member of the team working directly with people diagnosed with conditions causing sight loss. You will provide critical emotional support, information and guidance face to face within a hospital setting, in community locations, remotely and via digital platforms as required. Each day you will support people affected by sight loss to identify their needs, access information and make informed choices which enable and empower them to maintain their independence.

Main duties of the job

Who We're Looking For

You will have significant experience of delivering health or social care support services. Key to this role will be your excellent communication and relationship building skills with patients, clinicians and a wide range of cross sector partners.

You must be able to work on your own initiative, have excellent organisational skills and be a confident user of multiple IT systems.

What We Offer

In exchange we offer a competitive salary, a stimulating and supportive working environment and a benefits package including:

  • 26 days holiday per year (plus bank holidays pro rata), which increase with service
  • Monday to Friday working
  • Excellent pension schemes
  • RNIB Rewards - Our employee discounts platform gives you access to offers at over 800 in-store and online retailers
  • In-house training and development opportunities

As an RNIB ECLO, you will also complete the RNIB & City University Eye Clinic Support Studies qualification: essential for the role, access to Clinical Supervision, peer support and the opportunity to support RNIBs priority of no diagnosis without support.

About us

How to Apply

To be considered, candidates must submit a supporting statement.

If you would like to apply for this great job opportunity please review the Job Description linked, then click Apply Online at the bottom of this page. Please attach your CV and complete the short set of application questions.

If you are having trouble applying online, would like more information or would like accessible versions of the Job Description, please contact us onrecruitment@rnib.org.uk, or call us on 0207 391 2111

Additional Information

Appointment is subject to an enhanced DBS check for engaging in regulated work with children and adults with sight loss.

Details

Date posted

14 July 2023

Pay scheme

Other

Salary

£17,676 a year £28,965 full time equivalent

Contract

Permanent

Working pattern

Full-time

Reference number

B0526-23-0007

Job locations

Southport and Ormsby DGH

Town Lane

Kew

Southport

PR8 6PN


Job description

Job responsibilities

Job Description Position Details Job Title: Eye Care Liaison Officer (ECLO) Job Level: M3 Section: Services Unit: RNIB Eye Care Support Service Location: Southport & Ormskirk Hospital Trust Type of Contract: Permanent Hours: 21.36 (0.6 FTE) Reports to: ECSS Service Manager, Merseyside & Cheshire Purpose of Job: This is an exciting opportunity to be involved in the delivery of an existing service at Southport & Ormskirk Hospital Trust. In this role, you will be a vital member of the team working directly with people diagnosed with conditions causing sight loss. You will provide critical emotional support, information, and guidance face to face within hospital settings, in community locations and via telephone or digital platforms as required. Each day you will support people affected by sight loss to identify their needs, access information and make informed choices which enable and empower them to maintain their independence. You will be critical in developing referral pathways and partnerships with Statutory and Third Sector partners, NHS Eye Care Services and communitybased partners to develop referral routes, relationships and partnership working to support the needs of people living with a sight condition in the South Sefton, Southport, Formby and West Lancashire areas. Impact: Line Management Responsibility 2 No line management responsibility Financial Responsibility: No budget responsibility. Decision Making Responsibility: Required to make judgements and to solve problems within discipline and within defined area. Main Accountabilities: 1. Provide advice, information, practical and emotional support, to people of all ages affected by sight loss. 2. Provide a person-centred screening of needs by telephone, in person and via digital platforms, ensuring those affected by sight loss feel more confident about where and how to get support, advice and guidance, signposting and referring patients to a wide range of services and organisations, as identified in the screening of needs. 3. Develop positive working relationships to establish and maintain referral routes with a range of health, statutory and third sector organisations. 4. Provide basic visual awareness training to eye clinic staff and others as required. 5. To provide information and guidance on the certification and registration process for people with sight loss. To support eye clinic staff with the processing of the Certificate of Visual Impairment (CVI) 6. Maintain an up-to-date and comprehensive information resource relating to services available for people with sight loss. 7. Support patient's, family and carers with advice on falls prevention and refer to available services where appropriate. 8. When needed, act as an advocate for patients to navigate the complexities of the sight loss pathway to ensure they receive appropriate services. 9. Collate and maintain accurate patient records and input quality data using multiple IT systems. Undertaking high-quality case recording in line with 3 the highest standards and best practice principles and ensuring compliance with all GDPR and information governance policies and procedures. 10. Engage patients, their family members or carers to gather feedback on the ECLO service. Positively contribute to RNIB evaluation, monitoring and continuous improvement of the service. 11. Attend clinical audit meetings, steering groups, forums and other events to promote the benefits of the service. 12. Positively contribute to a range of local and national ECLO team meetings, networks, training and information events. Attend mandatory ECLO seminars and take responsibility for own CPD. 13. Ensure that specific safeguarding risks, GDPR and regulatory requirements are understood, applied and managed in line with relevant NHS and RNIB policies. 14. Support volunteers within the ECLO service and wider RNIB activities, where appropriate General: 1. Undertake any other duties commensurate with the post 2. Adhere to all RNIB policies and procedures 3. In addition to the safeguarding induction information, you will receive when you join RNIB, you are required to complete mandatory safeguarding training

Job description

Job responsibilities

Job Description Position Details Job Title: Eye Care Liaison Officer (ECLO) Job Level: M3 Section: Services Unit: RNIB Eye Care Support Service Location: Southport & Ormskirk Hospital Trust Type of Contract: Permanent Hours: 21.36 (0.6 FTE) Reports to: ECSS Service Manager, Merseyside & Cheshire Purpose of Job: This is an exciting opportunity to be involved in the delivery of an existing service at Southport & Ormskirk Hospital Trust. In this role, you will be a vital member of the team working directly with people diagnosed with conditions causing sight loss. You will provide critical emotional support, information, and guidance face to face within hospital settings, in community locations and via telephone or digital platforms as required. Each day you will support people affected by sight loss to identify their needs, access information and make informed choices which enable and empower them to maintain their independence. You will be critical in developing referral pathways and partnerships with Statutory and Third Sector partners, NHS Eye Care Services and communitybased partners to develop referral routes, relationships and partnership working to support the needs of people living with a sight condition in the South Sefton, Southport, Formby and West Lancashire areas. Impact: Line Management Responsibility 2 No line management responsibility Financial Responsibility: No budget responsibility. Decision Making Responsibility: Required to make judgements and to solve problems within discipline and within defined area. Main Accountabilities: 1. Provide advice, information, practical and emotional support, to people of all ages affected by sight loss. 2. Provide a person-centred screening of needs by telephone, in person and via digital platforms, ensuring those affected by sight loss feel more confident about where and how to get support, advice and guidance, signposting and referring patients to a wide range of services and organisations, as identified in the screening of needs. 3. Develop positive working relationships to establish and maintain referral routes with a range of health, statutory and third sector organisations. 4. Provide basic visual awareness training to eye clinic staff and others as required. 5. To provide information and guidance on the certification and registration process for people with sight loss. To support eye clinic staff with the processing of the Certificate of Visual Impairment (CVI) 6. Maintain an up-to-date and comprehensive information resource relating to services available for people with sight loss. 7. Support patient's, family and carers with advice on falls prevention and refer to available services where appropriate. 8. When needed, act as an advocate for patients to navigate the complexities of the sight loss pathway to ensure they receive appropriate services. 9. Collate and maintain accurate patient records and input quality data using multiple IT systems. Undertaking high-quality case recording in line with 3 the highest standards and best practice principles and ensuring compliance with all GDPR and information governance policies and procedures. 10. Engage patients, their family members or carers to gather feedback on the ECLO service. Positively contribute to RNIB evaluation, monitoring and continuous improvement of the service. 11. Attend clinical audit meetings, steering groups, forums and other events to promote the benefits of the service. 12. Positively contribute to a range of local and national ECLO team meetings, networks, training and information events. Attend mandatory ECLO seminars and take responsibility for own CPD. 13. Ensure that specific safeguarding risks, GDPR and regulatory requirements are understood, applied and managed in line with relevant NHS and RNIB policies. 14. Support volunteers within the ECLO service and wider RNIB activities, where appropriate General: 1. Undertake any other duties commensurate with the post 2. Adhere to all RNIB policies and procedures 3. In addition to the safeguarding induction information, you will receive when you join RNIB, you are required to complete mandatory safeguarding training

Person Specification

Qualifications

Essential

  • Person Specification
  • Please note all criteria are essential, however we will be shortlisting
  • applications based on evidence provided for section 1.
  • Please ensure your supporting statement either cover the points 1.1 - 1.5
  • below or answers the questions in the supporting statement template.
  • 1 Specialist Knowledge, Skills and Experience
  • 1.1 Proven experience of delivering information and advice services,
  • preferably within a health, social care or community setting.
  • 1.2 Demonstrable experience of delivering person-centred support to
  • customers and their family and carers.
  • 1.3 Demonstrable experience of working in health, social care or community
  • support services and understanding the functions of their practitioners.
  • 1.4 Proven advanced communication skills, including positively influencing
  • other professionals across health, social care or community services.
  • 1.5 Demonstrable IT literacy with proven experience of working with Office
  • 365 and bespoke systems whilst adhering to GDPR Information
  • Governance Policies and maintaining appropriate customer records.
  • 2 Planning and Organisational skills
  • 2.1 Ability to organise and manage time effectively and to prioritise workload
  • in order to meet deadlines.
  • 2.2 Flexibility and adaptability in order to meet the demands of the role and
  • to work within varying locations and different settings.
  • 2.3 Self-motivation and an ability to work independently and on own
  • initiative.
  • 3 Communication skills
  • 3.1 Ability to communicate clearly and effectively in a structured way and
  • with a range of individuals, both verbally and in writing.
  • 3.2 Experience of the preparation and delivery of presentations to varied
  • audiences in a manner which meets their needs.
  • 5
  • 3.3 Ability to listen to and have empathy with patients whilst remaining
  • impartial and non-judgemental.
  • 3.4 For ECLOs working in Wales the ability to speak Welsh is desirable but
  • not essential
  • 4 Key RNIB Policies
  • 4.1 Equal Opportunities
  • Ability to understand and demonstrate commitment to RNIB's Equal
  • Opportunities Policy and to ensure all activities are consistent with the Equal
  • Opportunities Policy. This includes all staff activities and their interface with the
  • general public.
  • 4.2 Safeguarding
  • Ability to understand and demonstrate commitment to RNIB's Safeguarding
  • Policy, acting together to promote and maintain a safe environment and
  • culture, whilst respecting an individuals dignity, privacy and appropriate
  • confidentiality
  • 5 Special Conditions
  • 5.1 RNIB & City University Eye Clinic Support Studies qualification, or a
  • willingness to undertake and obtain the qualification is essential
  • 5.2 Adhering to the RNIB ECLO Services Quality Framework and Practice
  • Guidelines.
  • 5.3 Must be prepared to travel and attend meetings and training as required
  • which may involve occasional overnight stays.
  • 5.4 Appointment is subject to an Enhanced DBS check/PVG checks, as
  • appropriate.
  • Safeguarding is everyone's responsibility. Safeguarding is about preventing
  • and stopping both the risks and experience of abuse or neglect, while at the
  • same time making sure we promote people's wellbeing.
  • It is fundamental to high quality health and social care services. You must
  • always be vigilant in your role and if you are concerned about a child or
  • vulnerable adult report your concerns immediately following the processes set
  • out in the RNIB child and adult protection procedures.
Person Specification

Qualifications

Essential

  • Person Specification
  • Please note all criteria are essential, however we will be shortlisting
  • applications based on evidence provided for section 1.
  • Please ensure your supporting statement either cover the points 1.1 - 1.5
  • below or answers the questions in the supporting statement template.
  • 1 Specialist Knowledge, Skills and Experience
  • 1.1 Proven experience of delivering information and advice services,
  • preferably within a health, social care or community setting.
  • 1.2 Demonstrable experience of delivering person-centred support to
  • customers and their family and carers.
  • 1.3 Demonstrable experience of working in health, social care or community
  • support services and understanding the functions of their practitioners.
  • 1.4 Proven advanced communication skills, including positively influencing
  • other professionals across health, social care or community services.
  • 1.5 Demonstrable IT literacy with proven experience of working with Office
  • 365 and bespoke systems whilst adhering to GDPR Information
  • Governance Policies and maintaining appropriate customer records.
  • 2 Planning and Organisational skills
  • 2.1 Ability to organise and manage time effectively and to prioritise workload
  • in order to meet deadlines.
  • 2.2 Flexibility and adaptability in order to meet the demands of the role and
  • to work within varying locations and different settings.
  • 2.3 Self-motivation and an ability to work independently and on own
  • initiative.
  • 3 Communication skills
  • 3.1 Ability to communicate clearly and effectively in a structured way and
  • with a range of individuals, both verbally and in writing.
  • 3.2 Experience of the preparation and delivery of presentations to varied
  • audiences in a manner which meets their needs.
  • 5
  • 3.3 Ability to listen to and have empathy with patients whilst remaining
  • impartial and non-judgemental.
  • 3.4 For ECLOs working in Wales the ability to speak Welsh is desirable but
  • not essential
  • 4 Key RNIB Policies
  • 4.1 Equal Opportunities
  • Ability to understand and demonstrate commitment to RNIB's Equal
  • Opportunities Policy and to ensure all activities are consistent with the Equal
  • Opportunities Policy. This includes all staff activities and their interface with the
  • general public.
  • 4.2 Safeguarding
  • Ability to understand and demonstrate commitment to RNIB's Safeguarding
  • Policy, acting together to promote and maintain a safe environment and
  • culture, whilst respecting an individuals dignity, privacy and appropriate
  • confidentiality
  • 5 Special Conditions
  • 5.1 RNIB & City University Eye Clinic Support Studies qualification, or a
  • willingness to undertake and obtain the qualification is essential
  • 5.2 Adhering to the RNIB ECLO Services Quality Framework and Practice
  • Guidelines.
  • 5.3 Must be prepared to travel and attend meetings and training as required
  • which may involve occasional overnight stays.
  • 5.4 Appointment is subject to an Enhanced DBS check/PVG checks, as
  • appropriate.
  • Safeguarding is everyone's responsibility. Safeguarding is about preventing
  • and stopping both the risks and experience of abuse or neglect, while at the
  • same time making sure we promote people's wellbeing.
  • It is fundamental to high quality health and social care services. You must
  • always be vigilant in your role and if you are concerned about a child or
  • vulnerable adult report your concerns immediately following the processes set
  • out in the RNIB child and adult protection procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

RNIB

Address

Southport and Ormsby DGH

Town Lane

Kew

Southport

PR8 6PN


Employer's website

https://www.rnib.org.uk/ (Opens in a new tab)

Employer details

Employer name

RNIB

Address

Southport and Ormsby DGH

Town Lane

Kew

Southport

PR8 6PN


Employer's website

https://www.rnib.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Talent acquisition advisor

stacey henderson

stacey.henderson@rnib.org.uk

Details

Date posted

14 July 2023

Pay scheme

Other

Salary

£17,676 a year £28,965 full time equivalent

Contract

Permanent

Working pattern

Full-time

Reference number

B0526-23-0007

Job locations

Southport and Ormsby DGH

Town Lane

Kew

Southport

PR8 6PN


Supporting documents

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