Job summary
We are looking for an Receptionist/Administrator to join our friendly practice on a permanent basis.
You will work as part of the Densham/Dovecot surgery, which is made up of 4 GP partners, a Practice Nurse, two Health Care Assistants and Administerial Staff.
We are a medical training practice and you will also work alongside GP Registrars.
Part time and full time applications will be considered.
Main duties of the job
You will be expected to undertake all of the duties generally associated with the role of Receptionist/Administrator in a GP Practice.
About us
At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.
As part of this supportwe are hosting this job advert on behalf of our member practices, Densham and Dovecot Surgeries.
Job description
Job responsibilities
Main Duties
- Operate day to day duties on the computerised appointment system
- Receive patients and make appointments with doctors, nurses, and attached primary care staff
- Make remote appointment bookings into the 7 Day Enhanced Access Service, H&SH
- Answer the telephone and deal with appointments and enquiries
- Accept requests for and hand out prescriptions
- Register patients for SytmOnline services
- Gain patients' data sharing consent status, re New Model of Share - SystmOne
- Accept path lab samples and complete appropriate path lab forms to be sent to North Tees Pathology Laboratory
- Request pathology tests via electronic ICE requesting service
- Undertake admin duties around INR finger prick testing
- Record and send pathology samples to North Tees Pathology Laboratory
- Book interpreters and liaising with patients
- Set up electronic referrals to community services, e.g. phlebotomy, District Nursing, etc.
- Open incoming internal mail in the morning, date stamp it, and place in doctors' trays.
- Deal with outgoing post - external mail
- Deal with cash receipts
- Give out results to patients via Pathology Links after 3pm
- Manage your personal NHS Mail account
- Assist secretaries with patient related queries regarding hospital appointments
- File sets
- Process repeat prescriptions in line with the practices' repeat prescribing protocol (ETP)
- Scan incoming internal mail to clinicians, using electronic document workflow
- Enter data onto clinical system, ensuring quality data input in line with current read code guidelines
This Job Description is not exhaustive and you may be required to take on other duties within the Practice as and when required.
Job description
Job responsibilities
Main Duties
- Operate day to day duties on the computerised appointment system
- Receive patients and make appointments with doctors, nurses, and attached primary care staff
- Make remote appointment bookings into the 7 Day Enhanced Access Service, H&SH
- Answer the telephone and deal with appointments and enquiries
- Accept requests for and hand out prescriptions
- Register patients for SytmOnline services
- Gain patients' data sharing consent status, re New Model of Share - SystmOne
- Accept path lab samples and complete appropriate path lab forms to be sent to North Tees Pathology Laboratory
- Request pathology tests via electronic ICE requesting service
- Undertake admin duties around INR finger prick testing
- Record and send pathology samples to North Tees Pathology Laboratory
- Book interpreters and liaising with patients
- Set up electronic referrals to community services, e.g. phlebotomy, District Nursing, etc.
- Open incoming internal mail in the morning, date stamp it, and place in doctors' trays.
- Deal with outgoing post - external mail
- Deal with cash receipts
- Give out results to patients via Pathology Links after 3pm
- Manage your personal NHS Mail account
- Assist secretaries with patient related queries regarding hospital appointments
- File sets
- Process repeat prescriptions in line with the practices' repeat prescribing protocol (ETP)
- Scan incoming internal mail to clinicians, using electronic document workflow
- Enter data onto clinical system, ensuring quality data input in line with current read code guidelines
This Job Description is not exhaustive and you may be required to take on other duties within the Practice as and when required.
Person Specification
Knowledge and Skills
Essential
- Ability to use information and communications technology safely, effectively, and efficiently
- Confident in relating / communicating with the general public
- Patient / Service User Centred Approach
Desirable
- Training in receptionist / administrative duties
- Training in Information Technology
- Knowledge of medical / clinical IT Systems
- Disability Awareness
- Culture Awareness
- Knowledge of Health and Social Care agencies within the local area
Experience
Desirable
- Previous up-to-date experience in a receptionist role in a Primary Care setting within the last 12 months.
Qualifications
Desirable
- AMSPAR Medical Receptionist Certificate or equivalent
Person Specification
Knowledge and Skills
Essential
- Ability to use information and communications technology safely, effectively, and efficiently
- Confident in relating / communicating with the general public
- Patient / Service User Centred Approach
Desirable
- Training in receptionist / administrative duties
- Training in Information Technology
- Knowledge of medical / clinical IT Systems
- Disability Awareness
- Culture Awareness
- Knowledge of Health and Social Care agencies within the local area
Experience
Desirable
- Previous up-to-date experience in a receptionist role in a Primary Care setting within the last 12 months.
Qualifications
Desirable
- AMSPAR Medical Receptionist Certificate or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
