Job summary
If you are a people person, with a head for problem solving, and a team mentality, this could be the perfect job for you.
Across our services, we provide over 1,000 hours of staff time per week. This includes a variety of roles, both clinical and non-clinical, and a number of different rota types, from specialist nursing clinics and physiotherapy sessions, to overnight GP shifts in our Integrated Urgent Care Centres, and everything in between.
Making sure that every service, every staff member, and every patient is properly supported is the purview of our Culture Department. Being a Culture Assistant requires attention to detail, adaptability, and the ability to work as part of a close knit team.
Main duties of the job
The main purpose of this job is to give administrative support to the team looking after people who are joining the organisation, in order to allow the organisation to provide high-quality healthcare to meet the needs of the population of Hartlepool and Stockton to the highest possible standard.
As Culture Assistant, you will work as part of a wider team supporting our workforce, monitoring compliance, and managing the day-to-day administrative tasks of the team. You will work at all times on your own competencies, guided by out organisations current standards, policies and procedures.
About us
At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.
When you join our team we want to help you to do your best for our patients every day, and so we offer flexible working and a friendly, supportive workplace. To us, your attitude is the most important thing that you bring to your role so if you are positive, enthusiastic and treat people brilliantly then this could be the place for you.
We operate to a gold standard in everything we do, because that is what our patients and practices deserve. If job satisfaction for you comes from knowing that you made a difference today then we would love to hear from you!
Job description
Job responsibilities
Main Responsibilities
In accordance with organisational requirements, you will:
- Perform general, office administrative duties including taking inbound calls.
- Monitor our workforces compliance in line with current healthcare standards.
- Assist the Rota and Relationships Coordinator with the staffing of current services.
- Assist the Culture Department with the maintenance and publishing of current organisational documents.
- Assist the Culture Department with the recruitment, pre-employment checks, on-boarding, induction, and orientation of employees.
- Compile reports for the managers and for other teams within H&SH where appropriate.
- Attend training and/or promotional events which may fall outside of your normal working hours.
Professional Development
- Keep up to date with all mandatory training to ensure compliance and competence.
- Attend training courses in house, online, and externally, to develop expertise and further knowledge.
- Take responsibility for updating, documenting and maintaining your own knowledge and skills framework, and sharing professional development with H&SH.
- Express needs or desire for further training and work within own remit at all times.
- Participate in appraisals, performance reviews and professional development plans on an ongoing basis with H&SH when required.
Equality and Diversity
- Support our culture, which promotes equality and values diversity.
- Be aware of, and committed to, our equality and diversity policies, and actively promote equality and diversity issues relevant to the post.
- Through your own actions and the example you provide to others, uphold the principle that all co-workers, patients, and visitors have the right to be treated equally and with respect.
- Ensure that individuals are given equal access to care and services.
Confidentiality
In the performance of the duties outlined in this Job Description, you may have access to confidential information relating to patients and clients, their carers, and staff from a number of organisations. You may also have access to business information. All such information, from any source, is to be regarded as strictly confidential.
Safeguarding
The safeguarding of children and vulnerable adults is the responsibility of all staff members, regardless of role. H&SH is committed to the prevention of abuse in all its forms and asks all our staff to be vigilant and compassionate when in contact with others.
Job Description Agreement
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the network. All members of staff should be prepared to take on additional duties or relinquish existing duties to maintain the efficient running of the network.
Job description
Job responsibilities
Main Responsibilities
In accordance with organisational requirements, you will:
- Perform general, office administrative duties including taking inbound calls.
- Monitor our workforces compliance in line with current healthcare standards.
- Assist the Rota and Relationships Coordinator with the staffing of current services.
- Assist the Culture Department with the maintenance and publishing of current organisational documents.
- Assist the Culture Department with the recruitment, pre-employment checks, on-boarding, induction, and orientation of employees.
- Compile reports for the managers and for other teams within H&SH where appropriate.
- Attend training and/or promotional events which may fall outside of your normal working hours.
Professional Development
- Keep up to date with all mandatory training to ensure compliance and competence.
- Attend training courses in house, online, and externally, to develop expertise and further knowledge.
- Take responsibility for updating, documenting and maintaining your own knowledge and skills framework, and sharing professional development with H&SH.
- Express needs or desire for further training and work within own remit at all times.
- Participate in appraisals, performance reviews and professional development plans on an ongoing basis with H&SH when required.
Equality and Diversity
- Support our culture, which promotes equality and values diversity.
- Be aware of, and committed to, our equality and diversity policies, and actively promote equality and diversity issues relevant to the post.
- Through your own actions and the example you provide to others, uphold the principle that all co-workers, patients, and visitors have the right to be treated equally and with respect.
- Ensure that individuals are given equal access to care and services.
Confidentiality
In the performance of the duties outlined in this Job Description, you may have access to confidential information relating to patients and clients, their carers, and staff from a number of organisations. You may also have access to business information. All such information, from any source, is to be regarded as strictly confidential.
Safeguarding
The safeguarding of children and vulnerable adults is the responsibility of all staff members, regardless of role. H&SH is committed to the prevention of abuse in all its forms and asks all our staff to be vigilant and compassionate when in contact with others.
Job Description Agreement
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the network. All members of staff should be prepared to take on additional duties or relinquish existing duties to maintain the efficient running of the network.
Person Specification
Qualifications
Essential
- Full, Clean UK Driving Licence and Access to a Car
Experience
Desirable
- Experience of Working in an Office Environment
Skills
Essential
- Fantastic Customer Service Skills
- Communication Skills
- Excellent Timekeeping
- Ability to Create and Maintain Relationships
- Confident and Competent Use of Microsoft Office Package
- Professional Bearing when Handling Confidential Information
Person Specification
Qualifications
Essential
- Full, Clean UK Driving Licence and Access to a Car
Experience
Desirable
- Experience of Working in an Office Environment
Skills
Essential
- Fantastic Customer Service Skills
- Communication Skills
- Excellent Timekeeping
- Ability to Create and Maintain Relationships
- Confident and Competent Use of Microsoft Office Package
- Professional Bearing when Handling Confidential Information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
