Job summary
Receptionists are key members of the General Practice team. From directing patients to appropriate services and booking appointments, to taking phone calls and handing out prescriptions, every day brings exciting new challenges.
Hours are flexible.
Main duties of the job
You will operate day to day duties on the computerised appointment system, receive patients and make appointments with doctors, nurses, and attached primary care staff, and answer the telephone and deal with appointments and enquiries.
You will also make appropriate remote appointment bookings into the 7 Day Enhanced Access Service, H&SH.
About us
At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.
As part of this support, we are hosting this job advert on behalf one of our member practices, Densham Surgery.
Job description
Job responsibilities
You will be tasked with:
- Operating day to day duties on the computerised appointment system.
- Receiving patients and making appointments with doctors, nurses and attached primary care staff.
- Making remote appointment bookings into the 7 day Enhanced Access Service, H&SH.
- Answering the telephone and dealing with appointments and enquiries.
- Accepting requests for and handing out prescriptions.
- Registering patients for SystmOnline Services.
- Gaining patients Data Sharing consent status re New Model of Share - SystmOne.
- Accepting path lab samples and completing appropriate path lab forms to be sent to North Tees Pathology Laboratory. Electronic ICE requesting of pathology tests.
- Undertaking admin duties around INR finger prick testing.
- Recording and sending of pathology samples to North Tees Pathology Laboratory.
- Booking Interpreters and liaising with patient
- Setting up electronic referrals to Community Services ie, phlebotomy, District Nursing etc.
- Opening of morning incoming internal mail, date stamping and placing in doctors trays.
- Dealing with outgoing post external mail.
- Dealing with cash receipts.
- Giving out results to patients via Pathology Links after 3 pm
- Managing personal NHS Mail Account.
- To assist secretary with patient related queries regarding hospital appointments etc.
- Set Filing.
- Processing of repeat prescriptions in line with the practices repeat prescribing protocol (ETP)
- Scanning incoming internal mail using electronic doc-ument workflow to clinicians
- Entering data onto clinical system. Ensuring quality data input in line with current read code guidelines.
Job description
Job responsibilities
You will be tasked with:
- Operating day to day duties on the computerised appointment system.
- Receiving patients and making appointments with doctors, nurses and attached primary care staff.
- Making remote appointment bookings into the 7 day Enhanced Access Service, H&SH.
- Answering the telephone and dealing with appointments and enquiries.
- Accepting requests for and handing out prescriptions.
- Registering patients for SystmOnline Services.
- Gaining patients Data Sharing consent status re New Model of Share - SystmOne.
- Accepting path lab samples and completing appropriate path lab forms to be sent to North Tees Pathology Laboratory. Electronic ICE requesting of pathology tests.
- Undertaking admin duties around INR finger prick testing.
- Recording and sending of pathology samples to North Tees Pathology Laboratory.
- Booking Interpreters and liaising with patient
- Setting up electronic referrals to Community Services ie, phlebotomy, District Nursing etc.
- Opening of morning incoming internal mail, date stamping and placing in doctors trays.
- Dealing with outgoing post external mail.
- Dealing with cash receipts.
- Giving out results to patients via Pathology Links after 3 pm
- Managing personal NHS Mail Account.
- To assist secretary with patient related queries regarding hospital appointments etc.
- Set Filing.
- Processing of repeat prescriptions in line with the practices repeat prescribing protocol (ETP)
- Scanning incoming internal mail using electronic doc-ument workflow to clinicians
- Entering data onto clinical system. Ensuring quality data input in line with current read code guidelines.
Person Specification
Knowledge and Skills
Essential
- Good telephone skills
- Sound understanding of general IT systems
- Ability to cope in a busy environment
- Ability to work in a team
- Ability to use information and communications technology safely, effectively, and efficiently
- Patient / Service-User centred attitude
- Confident in relating to / communicating with the general public
Desirable
- Knowledge of medical/clinical IT systems
- Disability awareness
- Cultural awareness
- Knowledge of Health and Social Care agencies within the local area
Experience
Desirable
- Previous up to date experience in a receptionist role within the Primary Care Setting within last 12 months
Qualifications
Desirable
- Amspar Medical Receptionist Certificate or equivalent
Training
Desirable
- Reception / Administration duties
- Information Technology
Person Specification
Knowledge and Skills
Essential
- Good telephone skills
- Sound understanding of general IT systems
- Ability to cope in a busy environment
- Ability to work in a team
- Ability to use information and communications technology safely, effectively, and efficiently
- Patient / Service-User centred attitude
- Confident in relating to / communicating with the general public
Desirable
- Knowledge of medical/clinical IT systems
- Disability awareness
- Cultural awareness
- Knowledge of Health and Social Care agencies within the local area
Experience
Desirable
- Previous up to date experience in a receptionist role within the Primary Care Setting within last 12 months
Qualifications
Desirable
- Amspar Medical Receptionist Certificate or equivalent
Training
Desirable
- Reception / Administration duties
- Information Technology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
