Job responsibilities
Line Management
- The role will line manage all PCN ARRS staff
Strategic Planning
- Lead and develop a strategic plan that includes a robust digital infrastructure
- Clarify objectives and priorities for network delivery in line with operational capacity, financial parameters, estates, and contract requirements.
Operations
- Provide oversight and accountability to the delivery of PCN contracts and specifications
- Coordinate training and development of PCN and member practice staff
- Identify and record risks and issues and develop contingency plans with Network Leads
- Ensure all relevant national strategies, policies, targets, and frameworks are fully implemented
- Drive issues through to resolution, acting as a point of expertise
- Implement network-based projects
Finance and Governance
- Support the collation of financial information
- Monitor and check the accuracy of the submissions for the DES and contractual requirements
- Compile and present financial reports
- Ensure that the PCN's physical and financial resources are managed and maintained for maximum effectiveness
Digital and Transformation
- Identify digital solutions to support the development, resilience and the future proofing of the PCN in line with local, regional and national needs.
- Improve adoption of new technology and create data packs to support decision-making that includes but is not limited to demand, capacity, utilisation data, staff and patient experience.
- Ensure the PCN complies with all Data Protection Regulations/GDPR when sharing data which may include reviewing or implementing DPIAs, Data Sharing Agreements, Assessments, etc.
- Identify best practice and most efficient ways of practice systems working together for example EMIS and SystmOne
- To support the management team in implementing service improvements identified by digital, public health, or other intelligence.
Relationship Management
- Foster a culture of collaboration and promote learning to drive continuous improvement
- Work as a flexible member of the PCN, providing support to other team members when necessary
- Develop and deliver a communication plan using a wide variety of channels
Data and Population Health Management
- To be the PCN lead on accessing national and ICB information platforms to ensure the PCN has the most up to date digital intelligence for example RAIDR
- Effectively present and communicate data to practices and PCN staff to increase understanding of operational challenges
HR and Workforce Planning
- Support recruitment, induction, training, performance reviews and HR elements of PCN staff management
- Develop a coherent workforce plan to support recruitment
- Facilitate actions to promote PCN staff retention
Other
- Any responsibility identified during the job. This is an evolving role, and the candidate will need to be flexible and adaptable.
All Post Holders are expected to:
- Adhere to Practice policies and procedures
- Adhere to data protection regulations, data sharing and respecting confidentiality of patients, colleagues, and the Primary Care Network
- Undertake a Disclosures and Barring Service (DBS) check
- Be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
- Maintain personal and professional development to maintain their skills
- Promote equality and diversity in a non-discriminatory way
Confidentiality
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to local practices and other partner agencies. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of any partner agency or member practice, may only be divulged to authorised persons in accordance with the established protocols, policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health and Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the relevant Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:
Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with established procedures and policies, and current legislation and that of any practices you may be working in
Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal / Professional Development
The post-holder will participate in any learning programme implemented by as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
Work effectively with individuals in other agencies to meet patients' needs
Effectively manage own time, workload, and resources.
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise people's needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services
The post-holder will:
Apply established policies, standards, and guidance and those of general practice where appropriate
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate.
Special Working Conditions
The post-holder is required to have their own car to travel between practice sites (where applicable) and to attend meetings or other relevant work-related activities, e.g., meetings hosted by other agencies
The post-holder will be expected to support the work of the PCN, and its constituent practices as required.
Any other delegated duties considered appropriate to the post
This job description covers the main duties that the post holder will be expected to undertake. These duties may be revised from time-to-time following consultation with the post holder.
