Job summary
As an administrative member of the team, you will be providing essential support to the clinicians and patients, to ensure that we are providing healthcare to the highest possible standard.
Main duties of the job
You will receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
About us
At
Hartlepool and Stockton Health GP Federation our guiding aim is to improve the
health and wellbeing of local people. Relationships are key to everything we do
and by working with our practice members and their Primary Care Networks, as
well as other local partners, we strive to provide excellent services that help
people to live their best lives.
As
part of this support, we are hosting this job advert on behalf one of our
member practices, Riverside Medical Practice.
Job description
Job responsibilities
Responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Patient notes and correspondence:- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to- Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.- Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
- Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
- Premises:- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated. Telephone systems are switched over
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
For further responsibilities regarding confidentiality, health and safety, equality and diversity, personal and professional development, quality, and communication, please see attached Job Description document.
Job description
Job responsibilities
Responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Patient notes and correspondence:- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to- Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.- Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
- Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
- Premises:- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated. Telephone systems are switched over
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
For further responsibilities regarding confidentiality, health and safety, equality and diversity, personal and professional development, quality, and communication, please see attached Job Description document.
Person Specification
Skills
Essential
- Knowledge of the SystmOne clinical system
Person Specification
Skills
Essential
- Knowledge of the SystmOne clinical system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
