Support Line Officer
Marie Curie
This job is now closed
Job summary
Are you an experienced call handler/customer service representative with the ability to show compassion and empathy in complex, challenging and often emotive situations? Are you looking to utilise these skills in a more meaningful way supporting individuals at the most difficult and vulnerable times in their life? Apply today for a meaningful career where you can make a real difference to those living with a terminal illness and the people closest to them.
Main duties of the job
Joining our Information & Support Team, you'll provide crucial assistance to those in need during challenging times. You'll provide personalised support by offering a compassionate ear, sharing relevant information, and directing individuals to the resources they need.
Our Support Line Officers may not be counsellors or medically trained, but they are dedicated to delivering a professional service and providing reassurance during difficult times. Whilst this role can at times, be challenging due to the nature of the calls, the fulfilment that comes from making a positive impact on someone's life makes this role incredibly rewarding.
Duties will include, but are not limited to:
- Responding to a variety of enquiries from individuals affected by terminal illness, as well as their families, friends, or professionals. These inquiries may range from practical matters concerning finances or legal arrangements to accessing Marie Curie services, as well as emotional concerns such as grief and loss.
- Utilising the resources available through the Marie Curie Information and Support Service, along with other trusted sources primarily online, you will address inquiries, gather information, and direct individuals to the support they require. This may involve communication via phone, web chat, and other channels, as well as moderating our online community and undertaking additional project work to enhance our service.
About us
Marie Curie is the UKs leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, theyre likely to die from.
The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life.Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.
We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways:
- Growing and transforming our direct care and support
- Delivering more practical information and support
- Leading in shaping the end-of-life experience
Date posted
24 March 2025
Pay scheme
Other
Salary
£20,821 to £22,088 a year Pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
6291
Job locations
Hybrid Working
Marie Curie, 1 Old Field Road, Pencoed
Bridgend
CF35 5LJ
Hybrid Working
Vale of Glamorgan
CF64 3YR
Hybrid Working
Newport
NP20 4AX
Hybrid Working
Cardiff
CF64 3YR
Hybrid Working
Neath
SA11 1BY
Hybrid Working
Swansea
SA1 1NU
Employer details
Employer name
Marie Curie
Address
Hybrid Working
Marie Curie, 1 Old Field Road, Pencoed
Bridgend
CF35 5LJ
Employer's website
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