Job summary
At Mountbatten, we
believe that every life that is limited or coming to an end should be prepared
for, celebrated and treated with the utmost dignity. To do this takes the
energy, passion and dedication of a team of experts who make a difference every
day, and the backing of a charity with 45 years of history and strong ambitions
for the future. This is work with purpose, work with community at the heart and
work where enjoyment and fulfilment go hand in hand with care and kindness
You will be responsible for supporting
the designated Shop Manager in the day-to-day management of all activities with
the Lugley Street Shop.
Working alongside the Assistant Shop
Managers at Kissy Puppy and under the guidance of the designated Shop Manager
the post holder will ensure high customer service standards are upheld and will
assist in the recruitment, training, and management of shop volunteers on a
daily basis.
Main duties of the job
Your duties will range from receiving donations of goods from our customers, recruiting, managing and motivating volunteers, as well as making sure the shop is welcoming and inviting. In addition, you will be responsible for ensuring that donated goods are prepared and sorted ready for future sale. This role will involve a significant amount of manual handling, for which specific training will be provided to you.
You will be required to deputise for the designated Shop Manager at Lugley Street during periods of absences, holiday, and training.
About us
At Mountbatten making our employees feel valued is as important to us as making sure that our patients are safe. We are looking for people that live our values to help us make a difference to the thousands of patients and their families who come to us for help and support every year.
Our vision at Mountbatten is of a world where all dying people and those close to them, have access to expert care of the highest quality, provided by compassionate and professional teams.
Our Values
We care about what we do. We appreciate that people are different and we are kind and compassionate to our patients and families, to our local community and to each other
We are experts in our field. We are professional at all times, aspiring to be the best that we can be in everything that we do
We are innovative and bold. We respond quickly and creatively to the changing needs of our society within the scope of our human and financial resources
We respect our community. We exist for our local population, now and into the future, and we believe that we can achieve more together by working in partnership with others
Job description
Job responsibilities
Sales
In conjunction with the Shop
Manager and Area Manager, set and pursue sale targets and initiatives.
As
part of the Lugley Street Management team, ensure
excellent standards of customer service are always maintained.
Actively
support any fundraising promotions as required by Mountbatten.
Shop Appearance
Maintain
a high standard of presentation, both in the windows and the interior of the
shop.
As
part of the Lugley Street Management team, ensure the premises are clean, tidy,
well organised, and always maintained.
Stock
Price
stock at a consistent level in accordance with Mountbatten price guides.
Work with donors to facilitate the safe drop off or
collection of items.
Rotate
stock on a regular basis in line with Mountbatten guidelines, so that no
garment remains on the shop floor for any longer than the agreed time limits.
Actively
ask and promote Gift Aid to all customers.
Stock
Areas
Keep
stock areas organised, uncluttered and promote safe working practices.
Report
to the Shop Manager on any stock issues.
Volunteers
Support the recruitment and selection of
volunteers, in liaison with the Shop Manager and the Voluntary Services
Department.
Manage,
train and support volunteers, allocating duties and arranging rotas to ensure
that the shop always has sufficient cover.
Administration
and Security
Provide cover, as requested, at any of the other Mountbatten
retail outlets when required.
Assist
in managing the EPOS systems, ensuring accurate cash receipts, record-keeping
and banking is always adhered to in accordance with the cash handling policy.
Notify
the Shop Manager in the event of a break-in, suspected theft, or security
incident (this includes suspected dishonesty by employees or volunteers).
Attend monthly retail meetings.
Health
and Safety
Ensure a safe environment for staff, volunteers,
and the general public by maintaining strict adherence to Health and Safety
regulations and undertaking regular risk assessments as required, notifying any
issues of concern. Keeping own knowledge of H&S up to date through
attendance at mandatory training and always complying with manual handling
guidelines.
To
ensure all electrical items are PAT tested before being placed on sale.
Job description
Job responsibilities
Sales
In conjunction with the Shop
Manager and Area Manager, set and pursue sale targets and initiatives.
As
part of the Lugley Street Management team, ensure
excellent standards of customer service are always maintained.
Actively
support any fundraising promotions as required by Mountbatten.
Shop Appearance
Maintain
a high standard of presentation, both in the windows and the interior of the
shop.
As
part of the Lugley Street Management team, ensure the premises are clean, tidy,
well organised, and always maintained.
Stock
Price
stock at a consistent level in accordance with Mountbatten price guides.
Work with donors to facilitate the safe drop off or
collection of items.
Rotate
stock on a regular basis in line with Mountbatten guidelines, so that no
garment remains on the shop floor for any longer than the agreed time limits.
Actively
ask and promote Gift Aid to all customers.
Stock
Areas
Keep
stock areas organised, uncluttered and promote safe working practices.
Report
to the Shop Manager on any stock issues.
Volunteers
Support the recruitment and selection of
volunteers, in liaison with the Shop Manager and the Voluntary Services
Department.
Manage,
train and support volunteers, allocating duties and arranging rotas to ensure
that the shop always has sufficient cover.
Administration
and Security
Provide cover, as requested, at any of the other Mountbatten
retail outlets when required.
Assist
in managing the EPOS systems, ensuring accurate cash receipts, record-keeping
and banking is always adhered to in accordance with the cash handling policy.
Notify
the Shop Manager in the event of a break-in, suspected theft, or security
incident (this includes suspected dishonesty by employees or volunteers).
Attend monthly retail meetings.
Health
and Safety
Ensure a safe environment for staff, volunteers,
and the general public by maintaining strict adherence to Health and Safety
regulations and undertaking regular risk assessments as required, notifying any
issues of concern. Keeping own knowledge of H&S up to date through
attendance at mandatory training and always complying with manual handling
guidelines.
To
ensure all electrical items are PAT tested before being placed on sale.
Person Specification
Qualifications
Essential
- GCSEs grade C or above in Maths and English, or equivalent
Desirable
- Relevant retail qualification e.g., customer service
Experience
Essential
- Experience of COSHH and Health and Safety Regulations
- Previous retail experience
- Experience of cash handling
- Retail Management experience
Desirable
- Previous charity shop work
- Experience of managing and working volunteers
Abilities
Essential
- Ability to use initiative and creativity during quieter trading periods to improve sales/ideas
- Ability to work confidentially and with discretion
- Flexibility and willingness to take on additional tasks at short notice
- Ability to constructively deal with demanding customers
Skills
Essential
- Good written and verbal communication skills
- Good organisational, time management and administration skills
- Basic computer skills including Microsoft, word, excel, etc.
- Committed to providing a quality and measurable service
Other
Essential
- Support and adopting of Mountbattens Values
- Willing to undertake training
- Willing and able to travel between Retail outlets
- Be physically fit, with the ability to lift and carry stock items
- Be prepared to assist with Hospice fundraising
Desirable
- Use of a car during working hours and Clean Driving License
Person Specification
Qualifications
Essential
- GCSEs grade C or above in Maths and English, or equivalent
Desirable
- Relevant retail qualification e.g., customer service
Experience
Essential
- Experience of COSHH and Health and Safety Regulations
- Previous retail experience
- Experience of cash handling
- Retail Management experience
Desirable
- Previous charity shop work
- Experience of managing and working volunteers
Abilities
Essential
- Ability to use initiative and creativity during quieter trading periods to improve sales/ideas
- Ability to work confidentially and with discretion
- Flexibility and willingness to take on additional tasks at short notice
- Ability to constructively deal with demanding customers
Skills
Essential
- Good written and verbal communication skills
- Good organisational, time management and administration skills
- Basic computer skills including Microsoft, word, excel, etc.
- Committed to providing a quality and measurable service
Other
Essential
- Support and adopting of Mountbattens Values
- Willing to undertake training
- Willing and able to travel between Retail outlets
- Be physically fit, with the ability to lift and carry stock items
- Be prepared to assist with Hospice fundraising
Desirable
- Use of a car during working hours and Clean Driving License
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
