Caseworker (Greater Manchester Major Trauma Hospital)

Job description

Job responsibilities

The post holders primary duties and responsibilities are as follows:

Work in partnership with NHS and care staff, and relevant community and voluntary sector organisations, to address the needs of patients and families.

Operate a case management approach to individuals, assessing need, putting support in place, and coordinating and signposting to other external sources of support.

Keep records of activity and intervention with all beneficiaries.

Build awareness of the role and charitys purpose through strong relationships across the regional major trauma network, ensuring people have access to Day One support.

Work closely with local authority, statutory and voluntary organisations to provide patient and family advocacy, where necessary and appropriate.

Implement procedures and processes to collect patient and family feedback.

Support the patient discharge process in conjunction with leadership from NHS staff, enabling on-going communication with patients and family members, focussed on identifying and referring to other community-based support services before and following discharge.

Work with NHS staff to support, identify and facilitate enhancements to patient and family support and spaces.

Maintain detailed case records for the purpose of continuity of casework and monitoring and evaluation.

Identify and support the recruitment of new volunteers, where appropriate.

Support the roll out of our peer support service, focussed on promoting awareness and uptake within the region.

Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed within the regional service.

Work closely with our Fundraising and Communications team, supporting national activity, as well as regional initiatives to raise awareness and fundraise.

Be prepared to travel across the region as required.

Development of the job description: The job description is subject to future review. The post holder is expected to contribute towards determining the future content of this role in the best interests of the charity as it develops and grows.

Equality, Diversity and Inclusion: Day One Trauma Support is proud to commit to creating and celebrating a diverse and inclusive team to deliver the best quality service that we can. The people we support are unique, and we want you to be too. We are a welcoming and inclusive employer providing a family friendly and flexible environment. We are supportive of everyone regardless of their background. Wed like you to be able to bring your authentic self to work. We really value that. Be you!

Disclosure and Barring Service: If you are offered a position, you will be required to undertake a DBS check.

Working on hospital sites: While your contract of employment is with Day One Trauma Support, when you are working on site at NHS Trusts you must comply with any site rules, protocols and measures that are in place on that site or specific to the work you are undertaking. These will be discussed with you and will form part of any agreements between Day One and the respective NHS Trust/s. For example, these may include: Access and infection control Health and safety Confidentiality Patient protocols

Person Specification

Qualifications

Desirable

• Hold a relevant professional clinical qualification (Social Worker, OT, Nurse) and be registered to practice in the UK or significant relevant experience.

Experience

Essential

• Experience of:
• Delivering support, signposting or coordinating services in a healthcare, social care, charity or similar setting.
• Working autonomously to assess need and coordinate support.
• Presenting to groups with diverse audiences, including clinical and non-clinical staff.
• Operating within a fast paced setting as part of a multi-disciplinary team.
• Liaising with community, voluntary sector and NHS services and agencies.
• Knowledge & understanding of:
• Specific issues that affect people who are impacted by serious and life-changing injury.
• The principals of safeguarding, confidentiality and data protection.
• IT software and systems and programmes, e.g. Microsoft office suite and CRM systems.
• Skills, abilities & qualities:
• Aligns with the values of Day One.
• Has a professional, caring, sensitive and responsive approach.
• Ability to work consistently and safely within policies and procedures whilst maintaining professional boundaries at all times.
• Emotional intelligence, resilience and adaptability.
• Pro-active self-starter, able to work autonomously, using own initiative as well as work as part of a diverse team.
• Organised and responsive to others in a way that is both timely and professional.
• Cool and calm-headed decision maker.
• Can work under pressure and manage competing priorities.
• Can use effective support systems to develop own knowledge and practice.
• Can maintain accurate case management records and file notes.
• Confident about speaking to people who are extremely vulnerable and have experienced serious injuries and traumatic events

Desirable

• Knowledge of working with or within NHS Trusts and/ or the charity or voluntary sector.
• Experience of developing and embedding new services or initiatives.
• Experience of working with people impacted by serious injuries or major trauma in any setting.
• Previous experience of working with volunteers.
• A relevant professional qualification is desirable, but not essential.
• Commitment to, and evidence of, continuing personal development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Day One Trauma Support

Address

Salford Royal Nhs Foundation Trust

Stott Lane

Salford

M6 8HD

Employer's website

https://www.dayonetrauma.org/ (Opens in a new tab)