Job summary
As a Crew Member, you will provide support to specialist neonatal and paediatric clinicians during TCAA transfers, whilst working alongside our amazing team of Pilots and Airdesk Coordinators.
Reporting to the Operations Team Leader for TCAA, you will be based at Retford (Gamston) Airport on a full-time basis (40 hours per week). The role attracts a salary of £33,197 along with our staff benefits package.
Whilst the Crew Member role is non-clinical and does not involve direct patient care, the role requires a clinical background to understand the importance of working as a multi-disciplinary team, working in a clinical setting, handling medical devices and to support the safe transfer of patients.
Within our current team, we have Crew Members with varied backgrounds from Emergency Care Assistants, Ambulance Technicians, Associate Practitioners and Paramedics!
You will act as the technical expert for the bespoke TCAA interior, stretcher system and incubator, so you can provide support and troubleshoot any issues should they arise. In addition, you will carry out tasks to ensure the aircraft and base is fully operational, ready for tasking.
Main duties of the job
The Crew Member will work closely with the Head of Operations, Operations Team Leader, Pilots, Airdesk Staff and will also support interdepartmental relationships with the wider charity functions as and when required.
The Crew Member will work closely with Clinical Partner Teams (CPTs -NHS specialist transport teams), hospital staff, ambulance crews, helipad staff, airport staff, and visitors to TCAA bases.
- To be responsive to tasking requests from the Airdesk including responsive mobilisation
- Ensure equipment is checked and readily available for tasking
- Engage and work cohesively with CPTs and TCAA Pilots (Pre, During and Post tasking)
- Communicate effectively and problem solve when problems arise whilst closely liaising with relevant teams
- Support the safe loading / unloading of patients with CPTs and pilots
- Ensure patients and equipment are secured safely, checking prior to take off and landing
- Support CPTs throughout tasking (ie -fitting helmets, harnesses, etc)
- Provide support and reassurance to patients and parents / guardians
Safety:
- Follow and advise CPTs of TCAA Standard Operating Procedures
- To comply with airfield safety & security regulations
- Follow and comply with instructions as directed by pilots
- Provide assistance and support in the event of an emergency
- Provide basic life support in the event of a medical emergency involving CPTs or crew
- To promote positive Crew Resource Management
About us
The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Childrens Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centered on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.
We are at the forefront of innovative clinical care, and we challenge boundaries.
Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support.
We also impact our communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities.
Our work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation.
Job description
Job responsibilities
External:
The Crew Member will work closely with Clinical Partner Teams (CPTs -NHS specialist transport teams), hospital staff, ambulance crews, helipad staff, airport staff, and visitors to TCAA bases.
TCAA Transfers:
- To be responsive to tasking requests from the Airdesk including responsive mobilisation
- Ensure equipment is checked and readily available for tasking
- Engage and work cohesively with CPTs and TCAA Pilots (Pre, During and Post tasking)
- Communicate effectively and problem solve when problems arise whilst closely liaising with relevant teams
- Support the safe loading / unloading of patients with CPTs and pilots
- Ensure patients and equipment are secured safely, checking prior to take off and landing
- Support CPTs throughout tasking (ie -fitting helmets, harnesses, etc)
- Provide support and reassurance to patients and parents / guardians
Safety:
- Follow and advise CPTs of TCAA Standard Operating Procedures
- To comply with airfield safety & security regulations
- Follow and comply with instructions as directed by pilots
- Provide assistance and support in the event of an emergency
- Provide basic life support in the event of a medical emergency involving CPTs or crew
- To promote positive Crew Resource Management
Regular:
- Work cohesively with TCAA pilots to ensure the aircraft, cabin and equipment is always available and ready for tasking
- Commitment to training and personal development
- Carry out daily, weekly, and monthly checks of TCAA Equipment (medical devices, consumables, audits, IPC, etc)
- Maintain high standards of infection, prevent & control in the aircraft and air base
- Support with lead roles as allocated by the Operations Team Leader
- Support with training activities when required
- Complete administrative and operational tasks as requested by the Operations Team Leader
- Welcome and host visitors at the air base
PR/Media Fundraising:
- Actively promote the work of TCAA when hosting base visits and any appropriate opportunities
- Participate in the charities fundraising activities
- Adhere to Social Media Policy, always representing TCAA professionally
Person Specification
- Education to GCSE level or equivalent in Maths and English, Grace C or above
- Qualified as Emergency Ambulance Crew, Emergency Care Assistant, equivalent or higher
- Full UK manual driving licence
- Evidence of Continuing Professional Development
- Experience of working within healthcare (5+ years)
- Experience of working within a multi-disciplinary team
- Good communication skills with the ability to communicate appropriately and effectively in person, over the phone / virtually, by radio and in writing
- Knowledge of The Childrens Air Ambulance, its organisational values, and the service It provides
- Excellent interpersonal skills with the ability to relate to people, listen well, communicate effectively and in a professional manner
- Ability to develop effective working relationships with colleagues, NHS teams and external stakeholders
- Ability to demonstrate an understanding for the need of confidentiality and how this can be maintained
- A good standard of physical fitness to facilitate lifting, bending, and carrying in the process of transporting patients
- Comfortable in a Helicopter (air/motion sickness not being an issue)
- Be able to work shift patterns relating to the role (inc long days, weekends, bank holidays, incidental overtime)
- Be able to be resilient under pressure and to identify when support is needed for self or others
- Ability to work effectively in difficult and traumatic circumstances
- Live within 1 hour commute of allocated Air Base to manage fatigue or be willing to relocate
- Flexibility to cover infrequent shifts at Gamston Base
Job description
Job responsibilities
External:
The Crew Member will work closely with Clinical Partner Teams (CPTs -NHS specialist transport teams), hospital staff, ambulance crews, helipad staff, airport staff, and visitors to TCAA bases.
TCAA Transfers:
- To be responsive to tasking requests from the Airdesk including responsive mobilisation
- Ensure equipment is checked and readily available for tasking
- Engage and work cohesively with CPTs and TCAA Pilots (Pre, During and Post tasking)
- Communicate effectively and problem solve when problems arise whilst closely liaising with relevant teams
- Support the safe loading / unloading of patients with CPTs and pilots
- Ensure patients and equipment are secured safely, checking prior to take off and landing
- Support CPTs throughout tasking (ie -fitting helmets, harnesses, etc)
- Provide support and reassurance to patients and parents / guardians
Safety:
- Follow and advise CPTs of TCAA Standard Operating Procedures
- To comply with airfield safety & security regulations
- Follow and comply with instructions as directed by pilots
- Provide assistance and support in the event of an emergency
- Provide basic life support in the event of a medical emergency involving CPTs or crew
- To promote positive Crew Resource Management
Regular:
- Work cohesively with TCAA pilots to ensure the aircraft, cabin and equipment is always available and ready for tasking
- Commitment to training and personal development
- Carry out daily, weekly, and monthly checks of TCAA Equipment (medical devices, consumables, audits, IPC, etc)
- Maintain high standards of infection, prevent & control in the aircraft and air base
- Support with lead roles as allocated by the Operations Team Leader
- Support with training activities when required
- Complete administrative and operational tasks as requested by the Operations Team Leader
- Welcome and host visitors at the air base
PR/Media Fundraising:
- Actively promote the work of TCAA when hosting base visits and any appropriate opportunities
- Participate in the charities fundraising activities
- Adhere to Social Media Policy, always representing TCAA professionally
Person Specification
- Education to GCSE level or equivalent in Maths and English, Grace C or above
- Qualified as Emergency Ambulance Crew, Emergency Care Assistant, equivalent or higher
- Full UK manual driving licence
- Evidence of Continuing Professional Development
- Experience of working within healthcare (5+ years)
- Experience of working within a multi-disciplinary team
- Good communication skills with the ability to communicate appropriately and effectively in person, over the phone / virtually, by radio and in writing
- Knowledge of The Childrens Air Ambulance, its organisational values, and the service It provides
- Excellent interpersonal skills with the ability to relate to people, listen well, communicate effectively and in a professional manner
- Ability to develop effective working relationships with colleagues, NHS teams and external stakeholders
- Ability to demonstrate an understanding for the need of confidentiality and how this can be maintained
- A good standard of physical fitness to facilitate lifting, bending, and carrying in the process of transporting patients
- Comfortable in a Helicopter (air/motion sickness not being an issue)
- Be able to work shift patterns relating to the role (inc long days, weekends, bank holidays, incidental overtime)
- Be able to be resilient under pressure and to identify when support is needed for self or others
- Ability to work effectively in difficult and traumatic circumstances
- Live within 1 hour commute of allocated Air Base to manage fatigue or be willing to relocate
- Flexibility to cover infrequent shifts at Gamston Base
Person Specification
Experience
Essential
- Education to GCSE level or equivalent in Maths and English, Grace C or above
- Qualified as Emergency Ambulance Crew, Emergency Care Assistant, equivalent or higher
- Full UK manual driving licence
- Evidence of Continuing Professional Development
- Experience of working within healthcare (5+ years)
- Experience of working within a multi-disciplinary team
- Good communication skills with the ability to communicate appropriately and effectively in person, over the phone / virtually, by radio and in writing
- Knowledge of The Childrens Air Ambulance, its organisational values, and the service It provides
- Excellent interpersonal skills with the ability to relate to people, listen well, communicate effectively and in a professional manner
- Ability to develop effective working relationships with colleagues, NHS teams and external stakeholders
- Ability to demonstrate an understanding for the need of confidentiality and how this can be maintained
- A good standard of physical fitness to facilitate lifting, bending, and carrying in the process of transporting patients
- Comfortable in a Helicopter (air/motion sickness not being an issue)
- Be able to work shift patterns relating to the role (inc long days, weekends, bank holidays, incidental overtime)
- Be able to work effectively under direction and as part of a team
- Be able to empathise with people dealing with sensitive situations assertively and tactfully
- Be able to be resilient under pressure and to identify when support is needed for self or others
- Ability to work effectively in difficult and traumatic circumstances
- Be able to work effectively under direction and as part of a team
- Live within 1 hour commute of allocated Air Base to manage fatigue or be willing to relocate
- Flexibility to cover infrequent shifts at Oxford Base
Desirable
- Experience of working within emergency care, retrieval services or intensive / critical care transfers
- Experience of supporting or being involved in aeromedical retrievals / transfers
Person Specification
Experience
Essential
- Education to GCSE level or equivalent in Maths and English, Grace C or above
- Qualified as Emergency Ambulance Crew, Emergency Care Assistant, equivalent or higher
- Full UK manual driving licence
- Evidence of Continuing Professional Development
- Experience of working within healthcare (5+ years)
- Experience of working within a multi-disciplinary team
- Good communication skills with the ability to communicate appropriately and effectively in person, over the phone / virtually, by radio and in writing
- Knowledge of The Childrens Air Ambulance, its organisational values, and the service It provides
- Excellent interpersonal skills with the ability to relate to people, listen well, communicate effectively and in a professional manner
- Ability to develop effective working relationships with colleagues, NHS teams and external stakeholders
- Ability to demonstrate an understanding for the need of confidentiality and how this can be maintained
- A good standard of physical fitness to facilitate lifting, bending, and carrying in the process of transporting patients
- Comfortable in a Helicopter (air/motion sickness not being an issue)
- Be able to work shift patterns relating to the role (inc long days, weekends, bank holidays, incidental overtime)
- Be able to work effectively under direction and as part of a team
- Be able to empathise with people dealing with sensitive situations assertively and tactfully
- Be able to be resilient under pressure and to identify when support is needed for self or others
- Ability to work effectively in difficult and traumatic circumstances
- Be able to work effectively under direction and as part of a team
- Live within 1 hour commute of allocated Air Base to manage fatigue or be willing to relocate
- Flexibility to cover infrequent shifts at Oxford Base
Desirable
- Experience of working within emergency care, retrieval services or intensive / critical care transfers
- Experience of supporting or being involved in aeromedical retrievals / transfers
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
