Airdesk Operations Coordinator (Controller/Dispatcher)

Job description

Job responsibilities

We are looking for an Airdesk Operations Coordinator as we expand our Airdesk Team at The Childrens Air Ambulance (TCAA).

Reporting to the Airdesk Team Leader, you will primarily be based at Coventry Airport, with occasional travel to other operational sites. This is a full time role (average of 40 hours per week) with the service operating 7 days a week, 365 days per year, working on a rota currently covering up until 10pm. The role attracts a salary of £30,123 per annum.

The Airdesk Operations Coordinator will be responsible for the effective tasking and dispatching of our aircraft when a request for service is received. The Airdesk Operations Coordinator will be the first point of contact for our NHS Clinical Partner Teams and responsible for managing all aspects of a mission from initial request through to mission completion, making the abilities of being able to work under pressure and multitasking essential requirements of the role. You must possess a high attention to detail and level of accuracy along with having a positive and motivational outlook.

Alongside providing outstanding service to our patients, NHS Clinical Partner Teams (CPT) and flight crews you will be required to provide other administrative support to the Airdesk Team Leader.

This position would be ideal for those who have previously or currently working in an Emergency Operations Centre (EOC) or a Control Room (ie Ambulance, Police, Fire, etc).

Due to this opportunity being extremely unique, it is likely that we will receive a high number of applications, it is possible that the advert will be closed earlier that the date advertised.

Please note that we reserve the right to close this role early and previous applicants will not be accepted.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent in Maths and English, Grace C or above.
• Full UK manual driving licence.
• MS Office Skills.

Experience

Essential

• Experience of working within a control room environment.
• Good communication skills with the ability to communicate appropriately and effectively in person, over the phone / virtually, by radio and in writing.
• Knowledge of The Childrens Air Ambulance, its organisational values, and the service It provides.
• Excellent interpersonal skills with the ability to relate to people, listen well, communicate effectively and in a professional manner.
• Ability to develop effective working relationships with colleagues, NHS teams and external stakeholders.
• Be able to demonstrate an understanding for the need for confidentiality and how this can be maintained.
• Ability to multitask.
• Have a high attention to detail and level of accuracy.
• Ability to work under pressure in fast moving situations.
• Be a positive and motivational individual.
• Be able to work shift patterns relating to the role (inc long days, weekends, bank holidays, incidental overtime).
• Be able to effectively manage and prioritise a changing workload.
• Be able to be resilient under pressure and to identify when support is needed for self or others.

Desirable

• Experience of supporting or being involved in aeromedical retrievals / transfers.
• Ability to accurately complete reports by reviewing analysis and compiling data.
• Understanding of NHS paediatric and neonatal retrieval teams and ambulance services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Air Ambulance Service

Address

Coventry Airport Ltd

Rowley Road

Coventry

CV3 4FR

Employer's website

https://theairambulanceservice.org.uk/our-work/work-with-us/ (Opens in a new tab)