Stepping Stones Bereavement Services Coordinator
This job is now closed
Job summary
Do you have a background in administration or volunteer programme coordination?
Do you want to develop your project coordination and administrative skills to be part of a pro-active professional team?
Do you have a passion for working collaboratively in an environment thriving on positive change?
Do you want to experience a sense of achievement by knowing that every day you contribute to the provision of person-centred care?
If so, then the role of Stepping Stones Bereavement Services Coordinator at Pilgrims may be just the job for you!
We are seeking well-motivated and forward-thinking professionals to join our team, in supporting the development and growth of our hospices across east Kent.
Working closely with and under the guidance of Pilgrims bereavement support team you will be required to manage and respond to incoming referrals and enquiries and act as the main point of contact for a team of expert volunteers, as well as support the day to day planning, co-ordination, delivery and evaluation of the services.
Main duties of the job
- Monitor incoming website, email and telephone referrals and enquiries for Stepping Stones bereavement support services;
- Respond in a timely manner to all referrals and enquiries, making telephone contact with individuals to triage and provide appropriate information where required;
- Apply effective communication and interpersonal skills in response to the different needs of individual people and service volunteers;
- Coordinate and manage volunteer rotas, to ensure continuation of service
- Act as main point of contact for volunteers for Bereavement Projects, responding appropriately to any issues and escalate concerns as appropriate
- Provide admin support for volunteer recruitment and training for Bereavement Projects, liaising with HR & education teams as required
About us
As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent.
Our commitment is to provide open, compassionate care and expertise for patients and their families both in the community and in-patient units.
Other BenefitsAs an Employer of Choice, our commitment to supporting our employees and volunteers is a key priority.
Our Health & Wellbeing Strategy is an important step in ensuring the sustainability of our workforce, and clearly outlines our strategic intentions to improve employee capability, resilience, and engagement, to adapt to and embrace change as the health sector continues to develop.
Our hospices offer:
- Modern, friendly and highly professional working environments
- Opportunities for professional development through a range of extensive learning.
- Alignment with NHS pay rates and continuity in membership of the NHS pension scheme
- A sense of achievement in supporting a worthwhile cause
- A sense of wellbeing
- A good work-life balance
- Locations across well-populated areas of east Kent all providing very good road and rail links
- NHS and financial discounts i.e. Blue Light Card
Details
Date posted
03 February 2023
Pay scheme
Other
Salary
£21,700 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
B0497-23-1912
Job locations
Pilgrims Hospice
56 London Road
Canterbury
Kent
CT2 8JA
Employer details
Employer name
Pilgrims Hospices in East Kent
Address
Pilgrims Hospice
56 London Road
Canterbury
Kent
CT2 8JA
Employer's website
https://www.pilgrimshospices.org/jobs (Opens in a new tab)
Supporting documents
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