Stepping Stones Bereavement Services Coordinator

Pilgrims Hospices in East Kent

Information:

This job is now closed

Job summary

Do you have a background in administration or volunteer programme coordination?

Do you want to develop your project coordination and administrative skills to be part of a pro-active professional team?

Do you have a passion for working collaboratively in an environment thriving on positive change?

Do you want to experience a sense of achievement by knowing that every day you contribute to the provision of person-centred care?

If so, then the role of Stepping Stones Bereavement Services Coordinator at Pilgrims may be just the job for you!

We are seeking well-motivated and forward-thinking professionals to join our team, in supporting the development and growth of our hospices across east Kent.

Working closely with and under the guidance of Pilgrims bereavement support team you will be required to manage and respond to incoming referrals and enquiries and act as the main point of contact for a team of expert volunteers, as well as support the day to day planning, co-ordination, delivery and evaluation of the services.

Main duties of the job

  • Monitor incoming website, email and telephone referrals and enquiries for Stepping Stones bereavement support services;
  • Respond in a timely manner to all referrals and enquiries, making telephone contact with individuals to triage and provide appropriate information where required;
  • Apply effective communication and interpersonal skills in response to the different needs of individual people and service volunteers;
  • Coordinate and manage volunteer rotas, to ensure continuation of service
  • Act as main point of contact for volunteers for Bereavement Projects, responding appropriately to any issues and escalate concerns as appropriate
  • Provide admin support for volunteer recruitment and training for Bereavement Projects, liaising with HR & education teams as required

About us

As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent.

Our commitment is to provide open, compassionate care and expertise for patients and their families both in the community and in-patient units.

Other Benefits

As an Employer of Choice, our commitment to supporting our employees and volunteers is a key priority.

Our Health & Wellbeing Strategy is an important step in ensuring the sustainability of our workforce, and clearly outlines our strategic intentions to improve employee capability, resilience, and engagement, to adapt to and embrace change as the health sector continues to develop.

Our hospices offer:

  • Modern, friendly and highly professional working environments
  • Opportunities for professional development through a range of extensive learning.
  • Alignment with NHS pay rates and continuity in membership of the NHS pension scheme
  • A sense of achievement in supporting a worthwhile cause
  • A sense of wellbeing
  • A good work-life balance
  • Locations across well-populated areas of east Kent all providing very good road and rail links
  • NHS and financial discounts i.e. Blue Light Card

Date posted

03 February 2023

Pay scheme

Other

Salary

£21,700 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

B0497-23-1912

Job locations

Pilgrims Hospice

56 London Road

Canterbury

Kent

CT2 8JA


Job description

Job responsibilities

MAIN PURPOSE AND SCOPE OF THE JOB:

The bereavement service coordinator is responsible for the day to day coordination of Pilgrims Stepping Stones bereavement services. Working closely with and under the guidance of Pilgrims bereavement support team you will be required to manage and respond to incoming referrals and enquiries and act as the main point of contact for a team of expert volunteers, as well as support the day to day planning, co-ordination, delivery and evaluation of the services.

The post holder will be required to travel between hospice sites.

The ability to communicate with individuals who may be distressed is essential to this role.

_________________________________________________________

POSITION IN ORGANISATION

Reports to: Head of Psychosocial, Wellbeing & Bereavement Services

Responsible for: None

Job description

Job responsibilities

MAIN PURPOSE AND SCOPE OF THE JOB:

The bereavement service coordinator is responsible for the day to day coordination of Pilgrims Stepping Stones bereavement services. Working closely with and under the guidance of Pilgrims bereavement support team you will be required to manage and respond to incoming referrals and enquiries and act as the main point of contact for a team of expert volunteers, as well as support the day to day planning, co-ordination, delivery and evaluation of the services.

The post holder will be required to travel between hospice sites.

The ability to communicate with individuals who may be distressed is essential to this role.

_________________________________________________________

POSITION IN ORGANISATION

Reports to: Head of Psychosocial, Wellbeing & Bereavement Services

Responsible for: None

Person Specification

Qualifications

Essential

  • Minimum 3 GCSEs (Grade C or Grade 4/5) including English & Maths, OR an appropriate business/administration qualification

Skills and Abilities

Essential

  • Good interpersonal and communication skills.
  • Ability to work autonomously and as part of a team .
  • Excellent IT and administrative skills.
  • Excellent organisational and time management skills.
  • Ability to work flexibly to manage competing demands.

Desirable

  • An understanding of hospice care and services.
  • Awareness of loss, grief & bereavement support.

Experience

Essential

  • Experience of working directly with general public

Desirable

  • Previous experience in similar or relevant health or social care role.
  • Previous experience in any service administration/co-ordination role.
  • Experience of working with volunteers.
Person Specification

Qualifications

Essential

  • Minimum 3 GCSEs (Grade C or Grade 4/5) including English & Maths, OR an appropriate business/administration qualification

Skills and Abilities

Essential

  • Good interpersonal and communication skills.
  • Ability to work autonomously and as part of a team .
  • Excellent IT and administrative skills.
  • Excellent organisational and time management skills.
  • Ability to work flexibly to manage competing demands.

Desirable

  • An understanding of hospice care and services.
  • Awareness of loss, grief & bereavement support.

Experience

Essential

  • Experience of working directly with general public

Desirable

  • Previous experience in similar or relevant health or social care role.
  • Previous experience in any service administration/co-ordination role.
  • Experience of working with volunteers.

Employer details

Employer name

Pilgrims Hospices in East Kent

Address

Pilgrims Hospice

56 London Road

Canterbury

Kent

CT2 8JA


Employer's website

https://www.pilgrimshospices.org/jobs (Opens in a new tab)

Employer details

Employer name

Pilgrims Hospices in East Kent

Address

Pilgrims Hospice

56 London Road

Canterbury

Kent

CT2 8JA


Employer's website

https://www.pilgrimshospices.org/jobs (Opens in a new tab)

For questions about the job, contact:

Date posted

03 February 2023

Pay scheme

Other

Salary

£21,700 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

B0497-23-1912

Job locations

Pilgrims Hospice

56 London Road

Canterbury

Kent

CT2 8JA


Supporting documents

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