HR and Business Support Administrator

Pilgrims Hospices in East Kent


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Job summary

We are looking for a HR and Business Support Administrator to deliver high quality administration across the HR and Business Support Administration functions.

This is a dynamic role which will work three days within HR, and two days within Business Support.

Do you have an interest in business and recruitment administration? Do you have business and HR acumen and ready for the next challenge in your career, or are you starting your business career? This could be the perfect opportunity for you and we'd love to hear from you!

Main duties of the job

You will be an integral member of the HR team, acting as the first point of contact for incoming queries and developing good working relationships with colleagues at all levels of the organisation.

The HR team provide support to a workforce of over 360 employees across clinical areas, including inpatient units and community teams in addition to corporate teams such as fundraising, retail, marketing and finance.

You will be responsible for the administration of the recruitment process. The duties will include advertising staff and volunteer vacancies, collating applications and sending to hiring managers in a timely manner and arranging subsequent interviews for shortlisted candidates. The post holder will administer pre-employment checks for new starters, including referencing, Occupational Health and co-ordinating DBS checks.

Additionally, the post-holder will provide some administrative support to the PA to the CEO, including uploading organisational policies and coordinating and minuting corporate meetings and providing cover where required.

The HR Administrator will have excellent planning, organisation and communication skills and be able to contribute positively towards the development and success of the HR and wider Business Support function.

About us

As an award winning employer, Pilgrims provides care services to patients and their families across East Kent delivering a range of holistic care.

At Pilgrims Hospices we have a simple vision:

“Of a community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life”.

To achieve our Vision, we have a shared set of values and behaviours that will enable us to be the people and the charity that patients and their loved ones need us to be. They form our ‘CODE’ which guides us in our daily working and decision making.

Compassionate: We treat everyone with compassion and care.

Open: We communicate openly, honestly and effectively.

Dynamic: We are dynamic, improving and developing our services.

Empowered: We empower people to achieve their outcomes.

Recognising that our workforce is a valuable asset and integral to the delivery of our Vision and Mission we place a strong emphasis on the health and wellbeing of all our staff and volunteers, from actively encouraging professional development through to promoting an environment where we can talk openly and have access to the support when and where staff may need it.

Job description

Job responsibilities


The HR and Business Support Administrator will provide proactive and efficient administration to a dynamic HR department, as well as supporting our PA to the CEO. The post holder will be based in the HR team but will provide some Corporate Support on a weekly basis.



Reports to: HR Business Partner

Location: Canterbury

Working hours: 35 hours per week

Please refer to the job description for further information. 

Person Specification



  • A willingness to learn and develop new skills.
  • An ability to plan and organisation their work.
  • A good standard of written and verbal communication skills.
  • Organised and able to prioritise competing demands, meeting timescales as required.
  • Flexible approach to work.
  • Honest and reliable.
  • IT literate and confident in the use of common Microsoft Office products.
  • A positive, can do, attitude.
  • An ability to work well within a team and on own initiative.
  • Accuracy and attention to detail.
  • An ability to maintain confidentiality at all times.
  • Ability to identify business critical issues and raise accordingly.
  • A good standard of secondary education, including a minimum of grade C in Maths and English GCSEs.


  • Experience of working in an office environment.
  • Experience of providing HR and Business support.
  • Minute taking at meetings.
  • A basic understanding of HR processes and procedures including recruitment requirements.
  • Knowledge of confidentiality and data protection.
  • CIPD Level 3 or comparable level of qualification.
  • A willingness to undertake any other statutory and mandatory training appropriate to the needs of the role
  • Ability to travel cross site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pilgrims Hospices in East Kent


56 London Road




Employer's website (Opens in a new tab)

For questions about the job, contact:

Barnaby Rolfe


Date posted

05 January 2022

Pay scheme






Working pattern


Reference number


Job locations

56 London Road




Supporting documents

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0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.