Job summary
Do you have a commercial management background in Retail?
Do
you want to develop your management skills and be part of a pro-active professional team?
Do you have a passion for working
collaboratively in an environment thriving on positive change?
Do you want to experience a sense of achievement by knowing that every day you contribute
to the provision of person-centred care?
If so, then the role
of Retail Area Support Manager at Pilgrims may be just the job for you!
We are seeking
well-motivated and forward-thinking professionals to join our team, in
supporting the development and growth of our hospices across east Kent.
Main duties of the job
As a member of the Income Generation team, the successful candidate will be involved in corporate day-to-day activities supporting the quality, growth and success of a much valued charity.
Key duties include:
- Supporting the Area Managers to maximise income through people, resources and stock.
- Deputising for the Area Managers as required
- Supporting other shops in the area as required
- Supporting training in Gift Aid, Customer Service, Product awareness and processes and procedures across the Pilgrims Retail portfolio of shops
- Supporting and endorsing the aims of the charity
- Recognising and
appropriately responding to the charity changes
- Actively contributing to
service development
- Being involved in the
supervision and education of retail shop colleagues and volunteers
- Undertaking
role-specific projects
- Making recommendations
for the development of and changes to working practices and processes as
required
About us
As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent.
Our commitment is to provide open, compassionate care and expertise for patients and their families – both in the community and in-patient units.
Our Vision
“Of a community where people with a terminal illness, and their family and friends, are supported and empowered to live well in mind and body until the very last moment of their life”.
Other Benefits
As an Employer of Choice, our commitment to supporting our employees and volunteers is a key priority.
Our hospices offer:
- Modern, friendly and highly professional working environments
- Opportunities for professional development through a range of extensive learning
- Alignment with NHS pay rates and continuity in membership of the NHS pension scheme
- A sense of achievement in supporting a worthwhile cause
- A sense of wellbeing
- A good work-life balance
- Locations across well-populated areas of east Kent – all providing very good road and rail links
- NHS and financial discounts i.e. Blue Light Card
Job description
Job responsibilities
Job Purpose
To support the Area
Managers to maximise income through people, resources and stock. To deputise
for the Area manager as required (holidays etc.) To support training in Gift
Aid, Customer Service, Product awareness and processes and procedures across
the Pilgrims Retail portfolio of shops. To
be an ambassador for Pilgrims Hospices, supporting and endorsing the aims of
the organisation.
Key Responsibilities:
Sales & Profit
- Support the achievement of
the overall budget for retail
- Assist with commercial
decision making based on available data
- Demonstrate a standard of
excellence at all times with regard to customer service, volunteer and
supporter care
- Support Area Managers with
ensuring that all Head Office directives are effectively implemented
- Develop and implement an
effective training regime for staff and volunteers that includes, but is not
limited to, Gift Aid, Customer Service, Stock Processing, Identifying key
brands
- Work with shops to ensure
Community links are developed in line with Pilgrims Hospices expectations.
- Regularly review High Street
and Charity Retailers and report findings to Area Managers and Head of Retail.
- To work with the Area
Manager on a competitive pricing strategy to ensure profit maximisation and
train the team accordingly
Stock Management & Shop Standards
- Support with the generation
of quality donations through area initiatives and ensure equitable distribution
of stock to maximise income across all retail outlets
- Play an integral part in the
achievement of KPI’s including processing rates, income, and stock rotation.
- With Area Managers, identify
best practices and ensure these are trained in to all other stores
- On all shop visits, conduct
‘short audit’ and share findings with Shop Manager and Area Managers with a
view to improving standards
Staff & Volunteers
- Provide support for the
development of paid and volunteer staff across the whole portfolio of shops
- Coach staff to reach their
full potential, support ‘Personal best’ program
- Develop and deliver tailored
training for staff and Volunteers with particular attention to Gift Aid to help
grow this revenue stream
- Assist with the recruitment
of Volunteers to general or specialist roles
- Ensure that Volunteer
communications are available at all times in all shops.
Health & Safety
- Support Area Managers with Health & Safety audits
- Ensure that all Pilgrims
Hospices Health & Safety policies and procedures are adhered to at all
times
- Support with the training of
Manual Handling processes in all shops with particular attention to safe
sorting.
Finances & Security
- Ensure Pilgrims
Hospices policies for the control, reconciliation and banking of daily
takings and periodic returns to the finance department are followed,
ensuring security of data.
- Identify
opportunities within the community to raise the profile of the shop and in
turn bring in further income.
Management of policies and procedures
- To be aware
of and comply with all Pilgrims
Hospices in East Kent Health & Safety policies
relating to the welfare and safety of volunteers and the operation of the
shop and all items sold.
- Ensure Staff
and Volunteers adhere to relevant Pilgrims Hospice policies and
procedures.
- Ensure that
all Staff & Volunteers respect the unique contribution of every
individual and work positively in an equal opportunity and diverse
environment
- To be aware
of and comply with Trading Standards Legislation.
Other duties
- To work
with regional fundraisers to maximise the retailing and fundraising
opportunities in the area and to promote Pilgrims
Hospices.
Job description
Job responsibilities
Job Purpose
To support the Area
Managers to maximise income through people, resources and stock. To deputise
for the Area manager as required (holidays etc.) To support training in Gift
Aid, Customer Service, Product awareness and processes and procedures across
the Pilgrims Retail portfolio of shops. To
be an ambassador for Pilgrims Hospices, supporting and endorsing the aims of
the organisation.
Key Responsibilities:
Sales & Profit
- Support the achievement of
the overall budget for retail
- Assist with commercial
decision making based on available data
- Demonstrate a standard of
excellence at all times with regard to customer service, volunteer and
supporter care
- Support Area Managers with
ensuring that all Head Office directives are effectively implemented
- Develop and implement an
effective training regime for staff and volunteers that includes, but is not
limited to, Gift Aid, Customer Service, Stock Processing, Identifying key
brands
- Work with shops to ensure
Community links are developed in line with Pilgrims Hospices expectations.
- Regularly review High Street
and Charity Retailers and report findings to Area Managers and Head of Retail.
- To work with the Area
Manager on a competitive pricing strategy to ensure profit maximisation and
train the team accordingly
Stock Management & Shop Standards
- Support with the generation
of quality donations through area initiatives and ensure equitable distribution
of stock to maximise income across all retail outlets
- Play an integral part in the
achievement of KPI’s including processing rates, income, and stock rotation.
- With Area Managers, identify
best practices and ensure these are trained in to all other stores
- On all shop visits, conduct
‘short audit’ and share findings with Shop Manager and Area Managers with a
view to improving standards
Staff & Volunteers
- Provide support for the
development of paid and volunteer staff across the whole portfolio of shops
- Coach staff to reach their
full potential, support ‘Personal best’ program
- Develop and deliver tailored
training for staff and Volunteers with particular attention to Gift Aid to help
grow this revenue stream
- Assist with the recruitment
of Volunteers to general or specialist roles
- Ensure that Volunteer
communications are available at all times in all shops.
Health & Safety
- Support Area Managers with Health & Safety audits
- Ensure that all Pilgrims
Hospices Health & Safety policies and procedures are adhered to at all
times
- Support with the training of
Manual Handling processes in all shops with particular attention to safe
sorting.
Finances & Security
- Ensure Pilgrims
Hospices policies for the control, reconciliation and banking of daily
takings and periodic returns to the finance department are followed,
ensuring security of data.
- Identify
opportunities within the community to raise the profile of the shop and in
turn bring in further income.
Management of policies and procedures
- To be aware
of and comply with all Pilgrims
Hospices in East Kent Health & Safety policies
relating to the welfare and safety of volunteers and the operation of the
shop and all items sold.
- Ensure Staff
and Volunteers adhere to relevant Pilgrims Hospice policies and
procedures.
- Ensure that
all Staff & Volunteers respect the unique contribution of every
individual and work positively in an equal opportunity and diverse
environment
- To be aware
of and comply with Trading Standards Legislation.
Other duties
- To work
with regional fundraisers to maximise the retailing and fundraising
opportunities in the area and to promote Pilgrims
Hospices.
Person Specification
Experience
Essential
- Retail sales experience at managerial level
- Be commercially aware
Desirable
- Worked with or managed volunteers
- Charity shop experience
Other Skills
Essential
- Creative flair with an eye for detail and able to present stock to a high standard
- Good organisational and management skills
- Show an understanding of High Street Fashion, and current trends
- Numerate with IT Experience
- Excellent communication and interpersonal skills, personable and able to relate to volunteers
Other requirements
Essential
- A flexible and positive attitude
- A motivational team builder, who recognises potential in others
- Willingness to learn and seek advice
- Ability to work independently with minimal supervision
- Excellent people skills
Qualifications
Essential
- Educated to good overall standard
Desirable
- Have attended retail sector training courses
- Has a Retail Management NVQ
Person Specification
Experience
Essential
- Retail sales experience at managerial level
- Be commercially aware
Desirable
- Worked with or managed volunteers
- Charity shop experience
Other Skills
Essential
- Creative flair with an eye for detail and able to present stock to a high standard
- Good organisational and management skills
- Show an understanding of High Street Fashion, and current trends
- Numerate with IT Experience
- Excellent communication and interpersonal skills, personable and able to relate to volunteers
Other requirements
Essential
- A flexible and positive attitude
- A motivational team builder, who recognises potential in others
- Willingness to learn and seek advice
- Ability to work independently with minimal supervision
- Excellent people skills
Qualifications
Essential
- Educated to good overall standard
Desirable
- Have attended retail sector training courses
- Has a Retail Management NVQ
