Patient Pathway Coordinator

Pilgrims Hospices in East Kent

Information:

This job is now closed

Job summary

Do you have a background in administration?

Do you want to develop your administration and secretarial skills and be part of a pro-active professional team? 

Do you have a passion for working collaboratively in an environment thriving on positive change? 

Do you want to experience a sense of achievement by knowing that every day you contribute to the provision of person-centred care?

If so, then the role of Patient Pathway Coordinator at Pilgrims may be just the job for you!

Main duties of the job

We are seeking well-motivated and forward-thinking professionals to join our team, in supporting the development and growth of our hospices across east Kent.

As a member of the Administration team, the successful candidate will be involved in corporate day-to-day activities supporting the quality, growth and success of a much valued charitable organisation.

Key duties include:

  • To play a pivotal role within the community team and to work in close liaison with patients and their families, external professionals, multi disciplinary colleagues and volunteers.
  • To support the community teams to effectively manage the patient pathway caseload including booking home visits, outpatient appointments, telephone clinics, Patient Therapy Centres (PTC), outreach services and community discharges.
  • The role requires good problem solving skills and the ability to prioritise work load.
  • Ensure accurate entry of information onto the patient database and run reports as required.

About us

As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent.

Our commitment is to provide open, compassionate care and expertise for patients and their families – both in the community and in-patient units.

Our Vision

“Of a community where people with a terminal illness, and their family and friends, are supported and empowered to live well in mind and body until the very last moment of their life”.

Other Benefits

As an Employer of Choice, our commitment to supporting our employees and volunteers is a key priority.

Our hospices offer:

  • Modern, friendly and highly professional working environments
  • Opportunities for professional development through a range of extensive learning
  • Alignment with NHS pay rates and continuity in membership of the NHS pension scheme
  • A sense of achievement in supporting a worthwhile cause
  • A sense of wellbeing
  • A good work-life balance
  • Locations across well-populated areas of east Kent – all providing very good road and rail links
  • NHS and financial discounts i.e. Blue Light Card

This advert will be closed once sufficient applications have been received. This can happen quickly, so if you’re interested, please apply as soon as possible.

Date posted

21 March 2022

Pay scheme

Other

Salary

£20,235 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

B0497-22-5212

Job locations

Hythe Road

Willesborough

Ashford

Kent

TN24 0NE


Job description

Job responsibilities

MAIN PURPOSE AND SCOPE OF THE JOB

Under the direction of the Administration Manager the Patient Pathway Coordinator will provide high level administrative support as part of a multi-disciplinary clinical team maintaining efficient systems and processes relating to patients. This includes maintaining accurate computerised records and ensuring that all patient records are kept up to date with any details relevant to the patient’s attendances and appointments. It will also include periods of on site working at all three hospices, audio typing and central patient administration.

________________________________________________________________

POSITION IN ORGANISATION

Reports to: Administration Manager

Location: Ashford

Working hours: 35 hour per week

Please refer to the job description for further information.

Job description

Job responsibilities

MAIN PURPOSE AND SCOPE OF THE JOB

Under the direction of the Administration Manager the Patient Pathway Coordinator will provide high level administrative support as part of a multi-disciplinary clinical team maintaining efficient systems and processes relating to patients. This includes maintaining accurate computerised records and ensuring that all patient records are kept up to date with any details relevant to the patient’s attendances and appointments. It will also include periods of on site working at all three hospices, audio typing and central patient administration.

________________________________________________________________

POSITION IN ORGANISATION

Reports to: Administration Manager

Location: Ashford

Working hours: 35 hour per week

Please refer to the job description for further information.

Person Specification

Qualifications

Essential

  • At least three GCSEs or equivalent at grade C or higher including Maths and English.

Skills and Abilities

Essential

  • Ability to demonstrate high standards of verbal and written communication.
  • Ability to deal with matters of a sensitive and, at times distressing, nature.
  • Fast accurate audio typing skills, RSA Stage II or equivalent.
  • To be fully conversant with all Microsoft Office software.
  • Ability to learn and use internal and external IT systems.
  • Ability to prioritise a constantly changing workload and remain calm under pressure.
  • Work supportively in a team environment
  • Time management and organisational skills

Experience

Essential

  • Previous experience of working in an administrative or secretarial role

Desirable

  • Experience of working for a healthcare or charitable organisation.
  • Experience of using database.
Person Specification

Qualifications

Essential

  • At least three GCSEs or equivalent at grade C or higher including Maths and English.

Skills and Abilities

Essential

  • Ability to demonstrate high standards of verbal and written communication.
  • Ability to deal with matters of a sensitive and, at times distressing, nature.
  • Fast accurate audio typing skills, RSA Stage II or equivalent.
  • To be fully conversant with all Microsoft Office software.
  • Ability to learn and use internal and external IT systems.
  • Ability to prioritise a constantly changing workload and remain calm under pressure.
  • Work supportively in a team environment
  • Time management and organisational skills

Experience

Essential

  • Previous experience of working in an administrative or secretarial role

Desirable

  • Experience of working for a healthcare or charitable organisation.
  • Experience of using database.

Employer details

Employer name

Pilgrims Hospices in East Kent

Address

Hythe Road

Willesborough

Ashford

Kent

TN24 0NE


Employer's website

https://www.pilgrimshospices.org/jobs (Opens in a new tab)

Employer details

Employer name

Pilgrims Hospices in East Kent

Address

Hythe Road

Willesborough

Ashford

Kent

TN24 0NE


Employer's website

https://www.pilgrimshospices.org/jobs (Opens in a new tab)

For questions about the job, contact:

Date posted

21 March 2022

Pay scheme

Other

Salary

£20,235 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

B0497-22-5212

Job locations

Hythe Road

Willesborough

Ashford

Kent

TN24 0NE


Supporting documents