Job summary
Do you have management background in Retail?
Do
you want to develop your management skills and be part of a pro-active professional team?
Do you have a passion for working
collaboratively in an environment thriving on positive change?
Do you want to experience a sense of achievement by knowing that every day you contribute
to the provision of person-centred care?
If so, then the role
of Retail Manager at Pilgrims may be just the job for you!
We are seeking
well-motivated and forward-thinking professionals to join our team, in
supporting the development and growth of our hospices across east Kent.
Main duties of the job
As a member of the Income Generation team, the successful candidate will be involved in corporate day-to-day activities supporting the quality, growth and success of a much valued charitable organisation.
Key duties include:
- Being responsible for the effective operation and management of the Sandwich Pilgrims Hospices shop and volunteers;
- Supporting other shops in the are as required;
- Providing advice and
guidance within the area of expertise;
- Recognising and
appropriately responding to organisational changes;
- Actively contributing to
service development;
- Being involved in the
supervision and education of retail shop colleagues and volunteers;
- Undertaking
role-specific projects;
- Making recommendations
for the development of and changes to working practices and processes as
required;
About us
As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent.
Our commitment is to provide open, compassionate care and expertise for patients and their families – both in the community and in-patient units.
Our Vision
“Of a community where people with a terminal illness, and their family and friends, are supported and empowered to live well in mind and body until the very last moment of their life”.
Other Benefits
As an Employer of Choice, our commitment to supporting our employees and volunteers is a key priority.
Our hospices offer:
- Modern, friendly and highly professional working environments
- Opportunities for professional development through a range of extensive learning
- Alignment with NHS pay rates and continuity in membership of the NHS pension scheme
- A sense of achievement in supporting a worthwhile cause
- A sense of wellbeing
- A good work-life balance
- Locations across well-populated areas of east Kent – all providing very good road and rail links
- NHS and financial discounts i.e. Blue Light Card
Job description
Job responsibilities
1. Job Purpose
The post holder is responsible for the effective operation and management of the Sandwich Pilgrims Hospices shop and volunteers. The post holder will also be required, on occasion, to support other shops in the area as directed by their line Manager.
2. Job Dimensions
The Charity Retail Manager will be responsible for the day to day running of the shop
- Meeting and exceeding financial targets
- Maintaining effective stock management and merchandising
- Picking and sorting stock when required from our central distribution site
- Managing and training volunteers
- Carrying out shop administration
- Ensuring adequate security
- Enforcing health and safety policy and procedures
- Implementing and ensuring the growth or our Gift Aid scheme
3. Principal accountabilities and responsibilities Shop Management
- Provide a courteous and helpful service to the public.
- Receive, sort, prepare, price and maintain stock of donations for sale.
- Ensure the pricing policy for the shop is adhered to in accordance with the policies set our by the Retail Management.
- Maintain a high standard of merchandising and display, within the windows and in store, through continual communication and review with your Area Manager.
- Ensure good housekeeping is adhered to, in all areas of the shop, at all times, in accordance with our Health & Safety training and policy.
- Deal with customers’ complaints and queries, with empathy, gathering factual information. Refer them to the Retail Management team where necessary.
- Implement and maintain our “Gift Aid” Scheme in accordance with the policies and processes set out by Head Office.
- Ensure that the advertised trading hours are adhered to.
Management of Volunteers - Recruit and train volunteers, in accordance with our new training programme.
- Prepare weekly rotas on a monthly basis, ensuring the shop is adequately staffed at all times.
- Organise and manage the work of volunteers.
- Ensure that volunteers give excellent customer service is maintained at all times, even in adverse circumstances.
- Ensure all volunteers are made aware of the aims and objectives of Pilgrims Hospices, through the Retail Operation.
- Ensure that ‘New Starter’ paperwork is completed in full and forwarded to Head Office, for references and processing, enabling new volunteers access to our till systems.
Management of Finances - Follow Pilgrims Hospices policies for the control, reconciliation and banking of daily takings and periodic returns to the finance department, ensuring security of data.
- Identify opportunities within the community to raise the profile of the shop and in turn bring in further income.
- Order and maintain the shops stationery and equipment.
Management of policies and procedures - To be aware of and comply with all Pilgrims Hospices in East Kent Health & Safety policies relating to the welfare and safety of volunteers and the operation of the shop and all items sold.
- Ensure volunteers adhere to relevant Pilgrims Hospice policies and procedures.
- Ensure that all volunteers respect the unique contribution of every individual and work positively in an equal opportunity and diverse environment
- To be aware of and comply with Trading Standards Legislation.
Other duties - To work with regional fundraisers to maximise the retailing and fundraising opportunities in the area and to promote Pilgrims Hospices.
4. Measures of Success - Achieving measurable targets
- Excellent customer service
- Volunteer recruitment, training and retention
- Regular ongoing performance review and appraisal
Job description
Job responsibilities
1. Job Purpose
The post holder is responsible for the effective operation and management of the Sandwich Pilgrims Hospices shop and volunteers. The post holder will also be required, on occasion, to support other shops in the area as directed by their line Manager.
2. Job Dimensions
The Charity Retail Manager will be responsible for the day to day running of the shop
- Meeting and exceeding financial targets
- Maintaining effective stock management and merchandising
- Picking and sorting stock when required from our central distribution site
- Managing and training volunteers
- Carrying out shop administration
- Ensuring adequate security
- Enforcing health and safety policy and procedures
- Implementing and ensuring the growth or our Gift Aid scheme
3. Principal accountabilities and responsibilities Shop Management
- Provide a courteous and helpful service to the public.
- Receive, sort, prepare, price and maintain stock of donations for sale.
- Ensure the pricing policy for the shop is adhered to in accordance with the policies set our by the Retail Management.
- Maintain a high standard of merchandising and display, within the windows and in store, through continual communication and review with your Area Manager.
- Ensure good housekeeping is adhered to, in all areas of the shop, at all times, in accordance with our Health & Safety training and policy.
- Deal with customers’ complaints and queries, with empathy, gathering factual information. Refer them to the Retail Management team where necessary.
- Implement and maintain our “Gift Aid” Scheme in accordance with the policies and processes set out by Head Office.
- Ensure that the advertised trading hours are adhered to.
Management of Volunteers - Recruit and train volunteers, in accordance with our new training programme.
- Prepare weekly rotas on a monthly basis, ensuring the shop is adequately staffed at all times.
- Organise and manage the work of volunteers.
- Ensure that volunteers give excellent customer service is maintained at all times, even in adverse circumstances.
- Ensure all volunteers are made aware of the aims and objectives of Pilgrims Hospices, through the Retail Operation.
- Ensure that ‘New Starter’ paperwork is completed in full and forwarded to Head Office, for references and processing, enabling new volunteers access to our till systems.
Management of Finances - Follow Pilgrims Hospices policies for the control, reconciliation and banking of daily takings and periodic returns to the finance department, ensuring security of data.
- Identify opportunities within the community to raise the profile of the shop and in turn bring in further income.
- Order and maintain the shops stationery and equipment.
Management of policies and procedures - To be aware of and comply with all Pilgrims Hospices in East Kent Health & Safety policies relating to the welfare and safety of volunteers and the operation of the shop and all items sold.
- Ensure volunteers adhere to relevant Pilgrims Hospice policies and procedures.
- Ensure that all volunteers respect the unique contribution of every individual and work positively in an equal opportunity and diverse environment
- To be aware of and comply with Trading Standards Legislation.
Other duties - To work with regional fundraisers to maximise the retailing and fundraising opportunities in the area and to promote Pilgrims Hospices.
4. Measures of Success - Achieving measurable targets
- Excellent customer service
- Volunteer recruitment, training and retention
- Regular ongoing performance review and appraisal
Person Specification
Experience
Essential
- Retail sales experience at managerial level
- Worked in a target driven environment
- Entrepreneurial and commercially minded
- Numerate with IT Experience
Desirable
- Worked with or managed volunteers
- Charity shop experience
Other Skills
Essential
- Creative flair with an eye for detail and able to present stock to a high standard
- Good organisational and management skills
- Willingness to learn and seek advice
- Excellent communication and interpersonal skills, personable and able to relate to volunteers
- A passion for Vintage/Retro clothing, furniture, and bric-a-ra
- A flexible and positive attitude
- A motivational team builder, who recognises potential in others
- Ability to work independently with minimal supervision
- Excellent people skills
Desirable
- Able to assist with the movement of furniture
Other requirements
Essential
- Able to work Monday to Saturday in a regular shift pattern
- Able to work flexibly and additional hours from time to time
Qualifications
Essential
- Educated to GCSE level or equivalent in Maths and English
Desirable
- Have attended retail sector training courses
- Has a Retail Management NVQ
Person Specification
Experience
Essential
- Retail sales experience at managerial level
- Worked in a target driven environment
- Entrepreneurial and commercially minded
- Numerate with IT Experience
Desirable
- Worked with or managed volunteers
- Charity shop experience
Other Skills
Essential
- Creative flair with an eye for detail and able to present stock to a high standard
- Good organisational and management skills
- Willingness to learn and seek advice
- Excellent communication and interpersonal skills, personable and able to relate to volunteers
- A passion for Vintage/Retro clothing, furniture, and bric-a-ra
- A flexible and positive attitude
- A motivational team builder, who recognises potential in others
- Ability to work independently with minimal supervision
- Excellent people skills
Desirable
- Able to assist with the movement of furniture
Other requirements
Essential
- Able to work Monday to Saturday in a regular shift pattern
- Able to work flexibly and additional hours from time to time
Qualifications
Essential
- Educated to GCSE level or equivalent in Maths and English
Desirable
- Have attended retail sector training courses
- Has a Retail Management NVQ
