Job responsibilities
KEY
RESPONSIBILITIES
Specific
responsibilities of the role will include the following however other
responsibilities may be reasonably assigned from time to time.
Registered Manager for Extra Care
To
be visible and available in the service for the residents and staff when you
are on site.
To
ensure an appropriate 24-hour response in the event of emergencies and requests
for assistance via emergency alarm system. Ensure that staff understand their
duty of care in respect to responding to medical and other emergencies and are
confident in which emergency and on-call services available to them.
To
ensure that staff training and development needs are identified and met and
that staff receive appropriate induction, mandatory and other training. Ensure
that staff are inducted in orientation to the building, fire and emergency
procedures and assistive technologies and emergency alarm systems. Ensure that
staff training records and matrices are up to date and ready for inspection at
all times.
To
ensure that staff are committed to the core values, specification and expected
outcomes of the Extra Care Service.
To
maintain sufficient contracted and bank staff to meet the needs of the service
to avoid using agency staff. Proactively identify the need for recruitment and
organise recruitment and selection of staff and volunteers, under direction of
the Head of Housing & Support and HR.
To
collaborate with the Head of Housing & Support to ensure a high standard of
accommodation and physical environment and that all areas are attractive,
clean, safe and well maintained. Ensure that repairs are promptly reported.
Escalate matters in line with the Service Level Agreement if repairs have not
been completed within allocated time scales and/or to the clients
satisfaction.
To
ensure that policies and regulations pertaining to management of buildings,
fire safety, food safety, personal hygiene and infection control, environmental
health, general safety and security are adhered to by staff, tenants and
visitors. Promote health and safety awareness. Conduct risk assessments of, the
physical environment and lone working and implement plans to reduce risk and
protect from harm. Ensure correct recording of emergency call log. Ensure that
staff are supplied with protective equipment as required.
To
encourage customer feedback and suggestions for improving services and promote
a positive attitude to feedback. Ensure that complaints / feedback are
investigated fully and responded to.
To
contribute to and keep up to date a Service Action Plan, to ensure quality
outcomes for individuals within the service, promoting a persons wellbeing,
independence and healthy outcomes.
To
ensure that the service complies with both the Care Quality Commission CQC
regulated activities and, ensure that the service works within TWHT policies
and procedures.
To
complete a PIR annually to be prepared for a CQC inspection.
To
notify CQC of any changes in the service if there are incidents / police
involvement that could interfere with the smooth running of the service and if
you make changes to your Statement of Purpose.
To
contact the local MASH (Safeguarding) team if you are concerned about any
allegations of abuse in the service and ensure the team are aware of the
whistleblowing policy.
To
contribute to the development and maintenance of multi-disciplinary
partnerships with other organisations, including health providers, Integrated
Service Groups (ISG).
To ensure the Resident Involvement Support Officer/Workers work in
accordance with individual
support plans in emergency situations.
To
monitor and assess attendance, reliability, performance, values and competence
of staff through supervision, direct observation and through feedback from
clients and stakeholders. Ensure that staff, receive personal support,
supervision and appraisal.
Monitor
agency carers, who deliver care packages in the service, from outside
providers, by completing spot checks on their qualifications, delivery of care
and right to work.
To
ensure effective communication with individuals living in Huntley House and in
emergency situations ensure that the Resident Involvement/Support Workers
contact external care agencies if for e.g. they did not turn up.
To
ensure Resident Involvement Support Officer/ Workers update rotas for staff
cover, if there are changes to the rota, organise and ensure adequate staffing
cover.
Authorise
of timesheets and other payments when required.
Support
the community activities coordinator and head of Housing and community support
in the development and implementation of The Trusts dementia strategy.
Monitor
sickness absence across your area of responsibility. With appropriate guidance
from HR, take a lead role in proactively dealing with any formal issues arising
from sickness absence, disciplinary, performance, grievances etc.
To
contribute to the analysis of KPIs as required for Surrey County Council and
TWHT.
To
ensure all audits are completed and actions are dealt with and signed off each
month and evidence is gathered in line with the new CQC framework.
To
ensure that resources are used in a planned way in order to maintain an
efficient and, cost effective service which takes full account of both changing
needs and resource availability.
Leadership and Team Management
Be
responsible for leading and developing the Extra Care team to ensure they
provide excellent customer services tailored to the needs of individual
Villagers.
Work
closely with colleagues across the community teams, Properties and Estates,
Care services and Finance team to deliver seamless care and support.
Act
as role model to the team especially with regards engagement and communication
with the villagers.
Ensure
that our Support team have robust, Feedback / compliant and well communicated
policies and procedures that ensure our residents, and staff have a clear
understanding of how to raise and escalate any housing support requirements.
Be
responsible for all aspects of staff line management, including the recruitment
and management of Support staff.
Ensure
that all staff within the Extra Care team are fully trained and competent to
deliver an efficient, professional, responsive and customer focused support
service.
Establish
a robust culture of performance management with clear targets and monitoring
arrangements to manage performance of the teams.
Apply
and follow internal guidelines for performance management, disciplinary,
grievances and appeals as appropriate.
Health and Safety
Ensure
that health and safety audits are completed in line with the Trusts policies
and procedures.
Ensure
the accident, incidents and nearmiss forms are completed and required actions
are implemented.
Proactively
ensure that the necessary Health and Safety reporting procedures are in place
to escalate any health and safety issues.
Financial and Performance Management
Be
responsible for setting and managing the Extra Care budgets with support from
the Head of Housing & Support.
To
submit monthly agreed key performance indicators to the Head of Housing &
Support to inform the Chief Executive and Board.
