Job responsibilities
Job
Purpose
The post holder is responsible for
contributing to the assessment and the implementation of programmes of care for
users of the Living Well Services and community hubs.
The post holder is also expected to carry
out all relevant forms of care without direct supervision and to supervise,
where necessary, other qualified, unqualified and volunteer staff within the
Living Well Services
Key
Working Relationships
Staff and Volunteers at LWS and Rowans
Hospice
Facilitators for the activities delivered
in Centre
Community Hubs staff and volunteers
from those charities
Macmillan CAB
Specialist Palliative Care Teams and Hub
GP practices with Social Prescribers and
Care Coordinators and well as GPs
Specialist Palliative care teams within
Hospital
Specialist teams and charities such as MND
Parkinsons, Huntingtons dementia Heart Failure and Pulmonary Fibrosis
Patients Carers and Bereaved.
Veterans Services.
This list is not exhaustive.
Key
Areas of Responsibility / Key Accountabilities
Role Specifics
In
conjunction with the LWS Manager: provide a Monday to Friday 9-4 pm (Wednesday
till 6pm) service including Community Satellite hubs
To
support the growing need for those who may look to The Rowans Hospice for help
and support before they reach the final stages of their life
To
support a service where there are opportunities to inform, support, care and
re-able people, their families and friends, who are affected by the diagnosis
of a life shortening or incurable illness or indeed to those who are
approaching the end of their natural life span.
To
support an environment that provides companionship for both the patient and
carer.
To
maintain the health and well-being of the local community and as far as this
may be possible, support people in the process of Future planning and decision
making; helping them to remain in control of their lives for as long as this
may be possible
Ensure
each patient/carer is assessed /triaged and a programme of care and therapies
arranged to support their individual needs.
To
assess the needs of patients and carers using tools IPOS and CSNAT requiring
intervention from other professionals/therapies within and outside the hospice
and refer appropriately.
To
liaise with members of the clinical team, Hospice Companions Co-Ordinator,
Volunteers Service Manager, and relevant Primary Care and Social Care
professionals to facilitate the continuity of patient care within the
community.
To
liaise with other in-patient/out-patient departments of hospitals as
appropriate.
In
conjunction with The LWS Manager support the expansion and extension of current
services, providing more therapy sessions for a greater number of people;
offered flexibly throughout the week.
To
promote a therapeutic environment utilising the skills of therapist/artists
working within the setting and taking an active part in special projects i.e.,
Work/Mindfulness
To
provide advice on symptom control/care management Living Well Services patients
to other health care professionals.
To
report to the LWS Manager / Deputy LWS Manager /Hospice Doctor/Palliative Care
Hub any relevant information on the condition of specific patients, their care
or treatment.
To
report to the LWS Manager / Deputy LWS Manager / Director of Clinical Services
any matter affecting the smooth running of the centre and community hubs
To
report any complaints/safeguarding concerns from patients, their relatives, or
others acting on their behalf to the LWS Manager Deputy LWS Manager / Director
of Clinical Services and assist with investigation of complaints as necessary
knowing your boundaries and expectations within the process.
To
ensure knowledge about patients/carers is maintained in the strictest confidence,
and is not divulged, except to professionals where it would materially assist
with the programme of care or protection of the individual
To
demonstrate a consistent level of courtesy and consideration to patients, their
relatives and visitors.
To
promote a high quality of care by adhering to set standards.
Person Specification
Experience, knowledge and qualifications
Professional QualificationRGN.
On relevant professional register
Relevant post qualifying qualification
Experience in Specialist / Palliative Care
Experience of supervising junior staff
Values based behaviours relevant to the role
Integrity
Fairness
Respect
Equity
Effectiveness
Innovative
Trust
Essential Competencies
Excellent interpersonal skills and the
ability to interact well with the team, clients, volunteers and the bereaved.
Excellent verbal and written
communication skills and the ability to prepare comprehensive notes.
Understanding of grief and bereavement.
Decision making, being responsible for
knowing appropriate limitations of the role and when to seek further advice.
Able to manage unexpected disruption or
changes in your daily routine or schedule.
Able to handle high-pressured and
emotional situations in a busy environment.
Ability to manage sensitive and
confidential information.
Able to show effective time management
and diligence skills.
Strong analytical and data-inputting
skills and ability to manage multiple tasks at a time.
Ability to prioritise workload and be
flexible to changing demands
Ability to share knowledge with others to
develop and influence practice
Able to maintain active and
contemporaneous records
Well-developed coping strategies
Desirable Competencies
Experience of working in a health or
social care environment
Adaptable to changing IT and technical
software systems and open to learning.
Experience of using SystmOne database.
Interest/qualifications in therapeutic
interventions. i.e. Complementary
Therapies, counselling
Good understanding of palliative care
principles and philosophy within a therapeutic day services environment.
Good pain and symptom control knowledge
Other
Undertake any duties, which may be reasonably required within the
scope of the role.
Please note that this job description is not exhaustive, and you
may be required to undertake other duties, which are broadly in line with the
above key responsibilities.
Rowans Hospice is committed to equality of opportunity and to
eliminating discrimination. All employees are expected to follow our Code of Conduct
and comply with policies and procedures. They must also undertake specific
training and assume responsibility for safety relevant to specific roles.
