Deputy Manager, RHC Living Well Centre

Job description

Job responsibilities

• To provide advice on symptom control/care management Living Well Centre patients to other health care professionals.
• To report to the LWC Manager / Hospice Doctor any relevant information on the condition of specific patients, their care or treatment.
• To report to the LWC Manager / Director of Clinical Services any matter affecting the smooth running of the Centre.
• To report any complaints/safe guarding concerns from patients, their relatives, or others acting on their behalf to the LWC Manager / Director of Clinical Services and assist with investigation of complaints as necessary knowing your boundaries and expectations within the process.
• To ensure knowledge about patients/carers is maintained in the strictest confidence, and is not divulged, except to professionals where it would materially assist with the programme of care or protection of the individual (See Staff Handbook Confidentiality / Data Protection Act).

To promote a high quality of care by adhering to set standards.

Communication.

• To demonstrate a consistent level of courtesy and consideration to patients, their relatives and visitors.
• To develop and maintain effective working relationships with other members of the multidisciplinary hospice team and all other hospice employees including volunteers.
• To communicate effectively with patients, carers and the bereaved to establish and maintain trusting relationships.
• To present patients and contribute to discussion at the MDT meetings as appropriate
• To offer a high level of emotional support to patients and/or carers
• To contribute to bereavement care offered to families by assessing risk factors for bereavement, referring to the bereavement service as necessary.

To ensure communication between members of the Living Well Centre team is effective so the care needs of the patients and carers can easily be transferred to the person or persons assuming continuity of care.

To monitor the content and quality of record keeping.

To contribute to the written assessment as appropriate

To maintain accurate and relevant records, contributing to clinical reports and statistics as required by Director of Clinical Services.

Actively participate in formal service evaluations and questionnaires to support current and future grant applications.

Management

• In the absence of the LWC Manager to take responsibility for the efficient and effective running of the Living Well Centre
• In conjunction with the LWC Manager to support members of the LWC team as appropriate.
• Promote critical incident review and risk management reviews in line with Clinical Governance recommendations.
• To support change within the hospice environment, supporting decisions by Managers.
• To promote a harmonious environment by offering support to staff and giving them the opportunity to reflect..
• To assist with the recruitment of staff as appropriate.
• To comply with hospice policies, guidelines, standards and procedures.
• To chair LWC meetings at the request of the LWC Manager reporting to the LWC Manager on her return or, if necessary, to the Director of Clinical Services.
• To attend meetings and supervision as directed.
• To promote a high quality of care by adhering to set standards.
• To promote the aims and ideals of the hospice service to the general public. This may include participating with fund-raising activities.

Education.

To inform, advise and teach patients, carers and staff on aspects of the patients condition and care required.

To develop and maintain own knowledge and skills in palliative care.

To maintain and extend management knowledge and skills.

To actively contribute and teach both formal and informal, unit based clinical education as appropriate.

To contribute to the development of HCSWs, student and junior staff by ensuring delivery of effective induction programmes and continuing development through appraisal and education.

To act as a mentor for students.

To attend lectures, formal meetings etc. to maintain professional update, adhere to aspects related to the Health and Safety at work act and promote the effective running of the Hospice.

To attend fire lecturers, safe guarding, manual handling training sessions, CPR lecturers and participate in fire drills as directed.

To be familiar with current research and developments within palliative care settings.

To undertake training and development as required for Hospice and personal development using clinical supervision, performance review and revalidation as a basis for identifying training needs.

Person Specification

Qualifications

Essential

• Professional Qualification Social Work/Physiotherapy/Occupational Therapy/RGN.
• On relevant professional register
• Relevant post qualifying qualification
• Two years experience in Specialist / Palliative Care
• Experience of supervising junior staff

Desirable

• Diploma level qualification or willingness to attain.
• Interest/qualifications in therapeutic interventions. i.e. Complementary Therapies, counselling
• Skills
• Excellent care skills
• Excellent communication and interpersonal skills
• Ability to facilitate individualised evidence based care
• Leadership insight with the evidence of effective team co-ordination skills
• Ability to prioritise work load and be flexible to changing demands
• Ability to share knowledge with others to develop and influence practice
• Able to maintain active and contemporaneous records
• Well-developed coping strategies
• Personal grief resolved sufficiently to work within a palliative care setting.
• Knowledge
• Good understanding of palliative care principles and philosophy within a therapeutic day services environment.
• Basic pain and symptom control knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Rowans Hospice Charity

Address

Purbrook Heath Road

Pubrook

Waterlooville

Hampshire

PO7 5RU

Employer's website

https://www.rowanshospice.co.uk/ (Opens in a new tab)