Job summary
To provide an effective
and efficient administrative and clerical service to the Quay Healthcare Adult Right to Choose (R2C) ADHD Team. They will be expected to work flexibly within the ADHD services
administrative team and contribute to and (in time) lead on the smooth
functioning of the systems underpinning service delivery.
The postholder will be
required to work in a busy and demanding environment and should be able to work
without direct supervision and exercise initiative. An ability to multi-task is
essential.
The postholder needs to
be experienced with TPP SystmOne.
Main duties of the job
The post-holder must play
a proactive role receiving, managing, and recording patient demographic and
treatment data. The post-holder must undertake effective forward planning, to
ensure that the administrative needs of the service are met and must carry out
a range of effective administration processes to support the delivery of high
quality patient care.
Arrange, book and
manage patient follow-up appointments
Analyse patient
pathways vs outcomes and escalate to relevant clinical / non-clinical
staff
Ensure all patient
information is complete and up to date on the clinical system, proactively
asking patients for information where this is missing or incorrect
Identify,
investigate and correct system discrepancies ensuring GP and personal
contact details are accurate and up to date
Follow the
appropriate processes for prescription requests, expedite requests, and
clinical letters received into the service
Use your written, verbal communication and interpersonal skills to interact with
patients, their carers, relatives, visitors and staff
Be a calm,
supportive, flexible and adaptable member of the team
Deal with all
enquiries in a professional , respectful and co-operative manner
Redirect queries to
the appropriate person, using existing and available information and your
own initiative
Provide
non-clinical advice and guidance in line with service policy, with the
support of managerial and clinical staff
About us
Quay Primary Healthcare CIC are a primary care support
organisation for four of the GP PCNs within Warrington. Our mission is to deliver better clinical
outcomes and accessible treatment for the people of Warrington.
The power of working together across our Group enables
health services to be delivered by experts in the right areas at the right time
in Warrington. We are passionate about promoting the skills and dedication of
our healthcare professionals who serve in our region and beyond.
We provide a large number of ARRs staff to the GP
Practices, including paramedics, FCPs, clinical pharmacists and pharmacy
technicians. We have a strong working
relationship with the Clinical Directors and PCN Management team to support
their needs. We are committed to
training and development of our staff on a personal professional and
organisational level.
We are also provide a growing and progressive Adult ADHD
Service based entirely within primary care. We are a remote service who serves
the Warrington population and recently Cheshire & Merseyside and Hereford
& Worcester patients via Right to Choose options.
Job description
Job responsibilities
To provide comprehensive, professional, and
confidential administrative support in the delivery of the Adult R2C ADHD
service.
Take the lead in being responsible for, and
process, incoming calls and referrals to the Adult R2C ADHD team.
To action and manage all related correspondence
received into the office, managing emails appropriately.
To take and promptly pass on accurate notes and
information, exercising independent judgement and discretion when handling,
monitoring and filtering information within data protection, customer care and
confidentiality guidelines.
To co-ordinate and oversee bookings on clinical
systems reporting any problems as appropriate.
To prioritise duties, ensuring that all
deadlines are met.
To deal with a range of queries from patients,
General Practice and other agencies in a polite and helpful manner, seeking
advice and guidance from the Service Manager and wider team as and when
required.
To type correspondence including letters and
reports when required.
To maintain office filing systems and ensure
information is accessible to relevant staff, ensuring confidentiality at all
times.
To have excellent verbal, written and
communication skills.
To have the ability to remain calm and
empathetic in sometimes difficult and stressful situations.
Personal/professional development
Complete statutory training/updating and
mandatory training as defined by Quay Healthcare CIC.
Complete additional skills-specific training
when required.
Participate in an annual individual performance
review, maintaining a record of own personal and professional development.
Take responsibility for your own development,
learning and performance, and identify gaps in knowledge and skills.
Participate in clinical supervision as per
individual requirement.
Education, Training and Development
Identify personal development needs that ensure
acquisition of knowledge, skills and competency to undertake the
responsibilities assigned.
Job description
Job responsibilities
To provide comprehensive, professional, and
confidential administrative support in the delivery of the Adult R2C ADHD
service.
Take the lead in being responsible for, and
process, incoming calls and referrals to the Adult R2C ADHD team.
To action and manage all related correspondence
received into the office, managing emails appropriately.
To take and promptly pass on accurate notes and
information, exercising independent judgement and discretion when handling,
monitoring and filtering information within data protection, customer care and
confidentiality guidelines.
To co-ordinate and oversee bookings on clinical
systems reporting any problems as appropriate.
To prioritise duties, ensuring that all
deadlines are met.
To deal with a range of queries from patients,
General Practice and other agencies in a polite and helpful manner, seeking
advice and guidance from the Service Manager and wider team as and when
required.
To type correspondence including letters and
reports when required.
To maintain office filing systems and ensure
information is accessible to relevant staff, ensuring confidentiality at all
times.
To have excellent verbal, written and
communication skills.
To have the ability to remain calm and
empathetic in sometimes difficult and stressful situations.
Personal/professional development
Complete statutory training/updating and
mandatory training as defined by Quay Healthcare CIC.
Complete additional skills-specific training
when required.
Participate in an annual individual performance
review, maintaining a record of own personal and professional development.
Take responsibility for your own development,
learning and performance, and identify gaps in knowledge and skills.
Participate in clinical supervision as per
individual requirement.
Education, Training and Development
Identify personal development needs that ensure
acquisition of knowledge, skills and competency to undertake the
responsibilities assigned.
Person Specification
Skills and Aptitude
Essential
- Excellent IT skills including word processing and data entry experience
- Ability to prioritise work and deliver to deadlines
- Ability to work without the need for direct supervision
- Excellent communication skills including excellent telephone manner
- Knowledge of clinical systems (specifically TPP SystmOne)
Desirable
Personal Qualities and Attributes
Essential
- Able to demonstrate inter-personal communication skills
- Demonstrable commitment to professional and personal development
- Promotes diversity and equality and leads by example
- Demonstrate ability to motivate self to achieve goals
- Professional, approachable and respectful attitude to others
Qualifications
Essential
- Maths and English GCSEs grade C or above, or equivalent qualification
Experience
Essential
- Experience of working in an office environment.
- Experience of working as part of an administrative team.
- Experience of providing admin support within a health or social services setting.
Desirable
- Experience of working in a multidisciplinary health team
Other
Essential
- Flexible and adaptable approach to work
Desirable
- Clean, current drivers licence and a car owner
Person Specification
Skills and Aptitude
Essential
- Excellent IT skills including word processing and data entry experience
- Ability to prioritise work and deliver to deadlines
- Ability to work without the need for direct supervision
- Excellent communication skills including excellent telephone manner
- Knowledge of clinical systems (specifically TPP SystmOne)
Desirable
Personal Qualities and Attributes
Essential
- Able to demonstrate inter-personal communication skills
- Demonstrable commitment to professional and personal development
- Promotes diversity and equality and leads by example
- Demonstrate ability to motivate self to achieve goals
- Professional, approachable and respectful attitude to others
Qualifications
Essential
- Maths and English GCSEs grade C or above, or equivalent qualification
Experience
Essential
- Experience of working in an office environment.
- Experience of working as part of an administrative team.
- Experience of providing admin support within a health or social services setting.
Desirable
- Experience of working in a multidisciplinary health team
Other
Essential
- Flexible and adaptable approach to work
Desirable
- Clean, current drivers licence and a car owner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
