Operational Support / Lead Care Coordinator

Job description

Job responsibilities

To undertake day-to-day line management of all care coordinators across the PCN.

Support the retention of staff and ensure HR needs are met all care coordinators

Support the recruitment processes for new PCN staff, from advert to appointment, as required.

Arrange and oversee staff induction and training, ensuring staff have completed all training

Conduct appraisals and support performance management of designated PCN staff as agreed.

Personal and Professional Development

Keep abreast of national and local guidance on PCNs

Take responsibility for own development, learning and performance.

Participate in an annual individual performance review, and

take responsibility for maintaining a record of own personal and professional development

Collaborative Working

The PCN is focused on building relationships with other local health and social care providers for the benefit of effective Primary Care service delivery to our patient population.

Recognise the roles of other colleagues within the PCN and in other organisations and their role to patient care.

Demonstrate use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g., ICBs)

Demonstrate ability to work as a member of a team

Recognise personal limitations and refer to more appropriate colleague(s) when necessary

Actively work toward developing and maintaining effective working relationships both within and outside the practice, PCN and locality

Foster and maintain strong links with all services across locality

Explore the potential for collaborative working and take opportunities to initiate and sustain such relationships

Demonstrate ability to integrate general practice with community and hospital teams

Liaise with other stakeholders as needed for the collective benefit of patients

To deliver a high standard of patient care, leading the Care Coordinators within the network, to work collaboratively with the PCN members to meet the needs of patients.

Leading the Care Coordination Team from within a multidisciplinary team and to support the connections of our local network of care providers, monitoring and evaluating the care delivered and aims to work in line with the NHS 10 Year Plan.

Other Duties and Responsibilities

utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care

support patients to utilise decision aids in preparation for a shared decision-making conversation. holistically bring together all of a persons identified care and support needs, and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person

help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care

assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level;

provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals; and support the coordination and delivery of MDTs

Personal Management

Recognise and work within own competence

Prioritise, organise and manage own workload in a manner that maintains and promotes quality

Demonstrate understanding of the implications of national priorities for the PCN

Keep abreast of the PCN Network Contract DES requirements and associated service specifications

Bring to attention of the Strategic Manager and Clinical Director any clinical incidents, and participate as required in any investigation and learning exercise

Bring to attention of the Strategic Manager and Clinical Director any formal complaints, and participate as required in any investigation and subsequent learning exercise

Education, Training and Development:

Participate in relevant training programmes

Maintain a statutory and mandatory training record

This job description may be reviewed in the light of changing organisational and service needs. Any changes will be fully discussed with the post holder. The post holder may also be required to carry out other work appropriate to the grade of the post.

Person Specification

Planning Skills

Essential

• Skills for supporting project management.

Analytical

Essential

• Problem solving skills and ability to respond to sudden unexpected demands

Desirable

• Excellent time management skills with the ability to re-prioritise.

Management Skills.

Essential

• Skills for managing aspects of projects ensuring they meet financial targets.
• Experience managing teams.

Knowledge, Training and Experience

Essential

• Knowledge of administrative procedures, project management or information analysis.
• Experience of minute taking.
• Able to use Microsoft Office applications with above average capability with Word, Excel and PowerPoint.

Desirable

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
• Basic knowledge of project principles.
• Previously worked in similar position within the public sector.
• Diary Management.

Communication Skills & Autonomy

Essential

• Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills.
• Ability to communicate effectively at a range of levels including Clinical Directors, Practice Staff and colleagues.
• Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales.

Desirable

• Ability to pull together comprehensive draft reports, data and letters Negotiating, networking and persuasive skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Quay Primary Healthcare CIC

Address

Orford Jubilee Neighbourhood Hub

Jubilee Way

Warrington

WA2 8HE

Employer's website

http://quayhealthcare.org/ (Opens in a new tab)